Browsing by Author "Pitacho, Liliana"
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- Employees’ conflict management in the hospitality industry: an empirical study on the importance of sociodemographic variablesPublication . Cordeiro, João Pedro Pina; Pitacho, LilianaThis research focuses on the analysis of conflict management styles from a constructive perspective. Its main objective is to identify and reflect on the styles of conflict management in the hospitality industry in Portugal. The specific objective is to analyze the relationship between conflict management styles and sociodemographic variables among employees in Portuguese hotel units. The sample consists of 798 employees, mainly male, between 30 and 34 years old, with secondary school education, who are mostly operating staff or undifferentiated employees, and with middle levels of seniority in the organization. The results suggest that employees use different strategies to manage organizational conflicts, with an emphasis on compromising and integrating styles. At the same time, conflict management styles are differently determined by certain sociodemographic variables of the employees. This research helps in the design and implementation of constructive conflict management strategies for managers, which contribute to the formulation of management systems focused on behaviors and attitudes of professionals in the context of the hotel sector.
- Exploratory Study on the Effect of Working Conditions of Portuguese Health Professionals on Burnout and Substance AbusePublication . Pitacho, Liliana; Lima, Daniela; Cordeiro, João Pedro Pinahis study explores the perceptions of a sample of Portuguese healthcare professionals' about working conditions, their impact on behaviour, and mental health. The intention is to increase the knowledge about the effect of these conditions on substance abuse and burnout. The sample includes 91 professionals, averaging 39 years of age, with 72.4% females, 17.6% physicians, and 82.4% nurses. The MBI, SDS, and WCAS were used as measurement instruments. Just 20.9% view their conditions positively, while 38.5% find them unfavourable, emphasising precariousness, physical environment, and material inadequacy in healthcare institutions. Notably, public sector conditions are worse than in the private sector. The study reveals a significant impact of these conditions on burnout symptoms and substance consumption among professionals. Over 80% experience high emotional exhaustion, and nearly 60% display elevated depersonalisation. Furthermore, comparative analyses of these variables were conducted based on socio-demographic and professional variables. The study links adverse working conditions to substance consumption as a maladaptive coping strategy. Professionals facing burnout are more likely to use tobacco, alcohol, and psychoactive substances, affecting individual well-being, patient care, and the healthcare system. Finally, theoretical and practical implications of results were discussed
- Exploratory study on the effect of working conditions of portuguese health professionals on burnout and substance abusePublication . Pitacho, Liliana; Lima, Daniela; Cordeiro, João Pedro Pina
- From Passion to Abyss: the Mental Health of Athletes during COVID-19 LockdownPublication . Pitacho, Liliana; Palma, Patrícia Jardim da; Correia, Pedro; Cordeiro, João Pedro PinaThe outbreak and pandemic of COVID-19 forced people into extreme isolation and social distancing, with significant limitations on various activity sectors, including sports. This study aimed to assess the psychological health status of athletes during sports lockdown. Additionally, we intend to verify the mediating role of sleep disorders in stress perception and subjective happiness. Our sample was composed of 1492 Portuguese athletes from eight different team sports. During sports lockdown, athletes were found to have high stress levels and low subjective happiness levels and experience sleep disorders. Finally, these results conclude that sports lockdowns harm athletes’ psychological health and well-being. Pay cuts to athletes are an extra stress factor that exacerbate these adverse effects on psychological health. Finally, sleep is a mediator variable between stress perception and subjective happiness levels. This study’s significant contributions, limitations, and future directions are discussed in the conclusion.
- Importância das caraterísticas individuais na determinação dos comportamentos de cidadania organizacionalPublication . Cordeiro, João Pedro Pina; Pitacho, Liliana; Lima, DanielaO objetivo desta investigação é analisar a relação entre os comportamentos de cidadania organizacional (CCO) e as caraterísticas individuais (sexo, idade, habilitações académicas, categoria profissional e antiguidade). Recorreu-se à aplicação de um inquérito aos profissionais não-docentes (N = 127) de uma instituição de ensino superior portuguesa. Os respondentes são maioritariamente do sexo feminino, entre 40 e 49 anos, licenciados ou 12º ano, funções de assistentes técnicos ou técnicos superiores, com níveis elevados de antiguidade. Os principias resultados mostram que os profissionais não-docentes desenvolvem CCO, ainda que de diferentes tipos e níveis, os quais são suportados por algumas caraterísticas individuais. Em termos de implicações, esta investigação pretende contribuir para a formulação e implementação de estratégias de gestão ancoradas em CCO, apoiando a formulação de sistemas de gestão centrados em atitudes comportamentais no e perante o trabalho. São apresentadas implicações práticas, limitações e sugestões para futuras investigações.
- Organizational citizenship behaviors in the portuguese hospitality industry: a study on sociodemographic and professional variablesPublication . Cordeiro, João Pedro Pina; Pitacho, Liliana; Lima, DanielaThe aim of this research is to reflexively analyze and discuss organizational citizenship behaviors. By conducting an empirical test based on the assertions within the fields of the positive organizational behavior and the social identity theory, the specific objective is to analyze the relation- ship between organizational citizenship and sociodemographic and professional variables. A study was carried out by surveying employees of Portuguese hotel units. The sample consisted of 798 em- ployees, mostly males, between 30 and 34 years old, with secondary school education, serving as operatives or undifferentiated employees, and having middle levels of seniority in the organization. The main results show that hotel employees develop organizational citizenship behaviors, albeit of different types and levels, which are supported by some sociodemographic and professional variables. The findings show that age and seniority are the most important and strongest variables significantly related to organizational citizenship behaviors. This study has several implications, highlighting the role and support that managers and decision-makers must have in reinforcing positive volun- tary personal and social behaviors among hotel employees. This research aims to contribute to the formulation and implementation of management strategies anchored in organizational citizenship behaviors, supporting the formulation of management systems centered on behavioral attitudes at work in the context of the hotel sector.
- Study of the mediating effect of social support and interpersonal conflicts in the relationship between work overload and work-life conflictPublication . Pitacho, Liliana; Lima, Daniela; Cordeiro, João Pedro PinaIn today's dynamic organizational landscape, constant changes have heightened pressure on businesses, exposing workers to a multitude of psychosocial risk factors that can detrimentally affect their professional and personal well-being. Among these factors, work overload has emerged as a significant concern, driven by the competitive demands placed on organizations. This study investigates the role of social factors within the organizational context as potential buffers or amplifiers of the effects of work overload, specifically focusing on social support from peers and levels of interpersonal conflict. Our sample comprises 203 workers, predominantly women (81.8%), with an average age of 40.05 years, representing diverse sectors. Findings reveal that work overload contributes to increased work-life conflict levels. Social support acts as a protective factor in this relationship, and interpersonal conflicts exacerbate this relationship. These insights hold theoretical and practical significance, offering organizations guidance on leveraging the social climate to mitigate the adverse effects of stressors like work overload.
- The relationship between career calling and workaholism: the mediating role of career orientationPublication . Pitacho, Liliana; Cordeiro, João Pedro PinaThe difference between having workers involved in their work, on the one hand, or too exhausted to contribute, on the other, can be tenuous and compromise work orientation. The posi‐ tive outcomes of career calling (a deep purpose and meaningfulness in work characterized by vigor, dedication, and absorption) to organizations are clear, namely the relationship of career calling with high levels of commitment and engagement. However, the dark side of career calling remains a less explored point. The main purpose of this study analyzes this side of career calling and explores the relationship between sense of work purpose—perceived career calling—and workaholism. The sample consists of 743 Portuguese employees from different sectors of activity. The main hypothesis intends to test the presence of career orientation as a mechanism to explain the ambiguity of career calling outcomes, that is, the mediating effect of career orientation on the relationship between ca‐ reer calling and workaholism. The results showed that the workers’ career orientation helps to ex‐ plain this relationship. Career orientation partially mediated the relation between career calling and the positive dimension of workaholism, involvement and enjoyment, and completely mediated the relation between career calling and negative dimensions of workaholism, drive. These results allow us to reflect on career calling, and how organizations manage workforce efforts to avoid work ad‐ diction and the negative consequences that compromise workforce sustainability. Career calling was looked at as an element of a mixed profile work orientation, rather than not just as a pure work orientation. Theoretical and practical implications are discussed.