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Publication
Organizational citizenship behaviors in the portuguese hospitality industry: a study on sociodemographic and professional variables
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Advisor(s)
Abstract(s)
The aim of this research is to reflexively analyze and discuss organizational citizenship
behaviors. By conducting an empirical test based on the assertions within the fields of the positive
organizational behavior and the social identity theory, the specific objective is to analyze the relation-
ship between organizational citizenship and sociodemographic and professional variables. A study
was carried out by surveying employees of Portuguese hotel units. The sample consisted of 798 em-
ployees, mostly males, between 30 and 34 years old, with secondary school education, serving as
operatives or undifferentiated employees, and having middle levels of seniority in the organization.
The main results show that hotel employees develop organizational citizenship behaviors, albeit of
different types and levels, which are supported by some sociodemographic and professional variables.
The findings show that age and seniority are the most important and strongest variables significantly
related to organizational citizenship behaviors. This study has several implications, highlighting
the role and support that managers and decision-makers must have in reinforcing positive volun-
tary personal and social behaviors among hotel employees. This research aims to contribute to the
formulation and implementation of management strategies anchored in organizational citizenship
behaviors, supporting the formulation of management systems centered on behavioral attitudes at
work in the context of the hotel sector.
Description
Keywords
Organizational citizenship behaviors Sociodemographic or professional characteristics Hospitality industry
Citation
Cordeiro, J.P., Pitacho, L ., & Lima, D. (2024). Organizational citizenship behaviors in the portuguese hospitality industry: A study on sociodemographic and professional variables. Social Sciences, 13, 315, 1-24