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Publication
Performance Evaluation of Information Systems in Portuguese Municipalities
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| 404.93 KB | Adobe PDF |
Advisor(s)
Abstract(s)
The success of organizations increasingly depends on the performance
of their information systems, and public bodies are no exception. If the service
provided to all of us, as citizens, depends on this performance, then it is essential
that we can evaluate it. This research evaluates the performance of information sys tems in the Portuguese municipalities, applying the DeLone and McLean model,
which is based on the perceptions of the systems’ users. The research is based on a
self-administered questionnaire to a representative sample of Portuguese munici palities employees. The six dimensions of the model were: system quality, infor mation quality, service quality, utilization, user satisfaction and impacts. A seventh
dimension - demographics - and its relationship with the original model were also
analyzed. The results show that DeLone and McLean model is suitable for the Por tuguese municipalities context, and it was concluded that the system quality and
information quality dimensions have a major effect on user satisfaction and inten tion to use/use, respectively. It was also found that the user satisfaction dimension
has a strong effect, and the intention to use/use dimension has a moderate effect on
Impacts. These results provide relevant information for decision-making related
to the evolution of information systems in Portuguese municipalities, showing the
importance of investing in the systems quality and the quality of the information
produced.
Description
Keywords
DeLone and McLean Information system Information quality Intention to use/use Portuguese municipalities Service quality System quality User satisfaction