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Publication
O Síndrome de Burnout
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| O Síndrome de Burnout | 1.97 MB | Adobe PDF |
Authors
Teixeira, Maria Leonor
Advisor(s)
Abstract(s)
O presente relatório insere-se no âmbito do estágio integrado no Mestrado “Intervenção
Social na Infância e Juventude em Risco de Exclusão Social”, do Instituto Superior de Serviço
Social do Porto, realizado na Comissão de Proteção de Crianças e Jovens de Penafiel.
Durante o período de estágio procedemos à realização de atendimento público (sempre
com o acompanhamento e coordenação da técnica gestora), visitas domiciliárias e
apoio/contribuição em todas as atividades da Comissão. Foi no decorrer do mesmo que foi
possível compreender a dinâmica e funcionamento da CPCJ de Penafiel.
O tema, “O Síndrome de Burnout: o caso dos profissionais da CPCJ”, procurou analisar o
fenómeno do Burnout nos profissionais que trabalham na CPCJ de Penafiel. Este estudo,
procurou identificar as suas perceções sobre o impacto do trabalho que desenvolvem na sua
vida profissional, pessoal e familiar.
Para desenvolver o estudo efetuamos uma investigação qualitativa e utilizamos como
instrumento de recolha de dados os inquéritos por questionário a todos os profissionais da
CPCJ de Penafiel.
Verificamos que cerca de metade dos profissionais da amostra apresentam características
da síndrome de Burnout uma vez que, pela análise dos resultados dos inquéritos,
comprovamos a existência de altos níveis de exaustão emocional, influência do trabalho na
vida pessoal, pouca vontade de ir trabalhar, bem como envolvimento pessoal nas histórias de
vida acompanhadas, sendo que alguns dos profissionais consideram esta, uma área
profissional de risco.
This report is part of the internship integrated in the Master's Degree "Social Intervention in Children and Youth at Risk of Social Exclusion", at the Instituto Superior de Serviço Social do Porto, held at the Commission for the Protection of Children and Youth of Penafiel. During the internship period, we provided public assistance (always with the monitoring and coordination of the management technique), home visits and support / contribution in all the activities of the Commission. It was in the course of that that it was possible to understand the dynamics and functioning of the CPCJ of Penafiel. The theme, “The Burnout Syndrome: the case of CPCJ professionals”, sought to analyze the phenomenon of Burnout in the professionals who work at CPCJ in Penafiel. This study sought to identify their perceptions about the impact of the work they do on their professional, personal and family life. To carry out the study, we carried out a qualitative investigation and used questionnaire surveys to all professionals of the CPCJ de Penafiel as a data collection instrument. We found that about half of the sample professionals have characteristics of Burnout syndrome since, by analyzing the results of the surveys, we have verified the existence of high levels of emotional exhaustion, influence of work on personal life, little desire to go to work, as well as personal involvement in the accompanying life stories, and some of the professionals consider this to be a professional area of risk.
This report is part of the internship integrated in the Master's Degree "Social Intervention in Children and Youth at Risk of Social Exclusion", at the Instituto Superior de Serviço Social do Porto, held at the Commission for the Protection of Children and Youth of Penafiel. During the internship period, we provided public assistance (always with the monitoring and coordination of the management technique), home visits and support / contribution in all the activities of the Commission. It was in the course of that that it was possible to understand the dynamics and functioning of the CPCJ of Penafiel. The theme, “The Burnout Syndrome: the case of CPCJ professionals”, sought to analyze the phenomenon of Burnout in the professionals who work at CPCJ in Penafiel. This study sought to identify their perceptions about the impact of the work they do on their professional, personal and family life. To carry out the study, we carried out a qualitative investigation and used questionnaire surveys to all professionals of the CPCJ de Penafiel as a data collection instrument. We found that about half of the sample professionals have characteristics of Burnout syndrome since, by analyzing the results of the surveys, we have verified the existence of high levels of emotional exhaustion, influence of work on personal life, little desire to go to work, as well as personal involvement in the accompanying life stories, and some of the professionals consider this to be a professional area of risk.
Description
Keywords
Serviço Social Burnout Gestão de Stresse Emocional/Físico CPCJ