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Publication
A pandemia Covid-19 e o seu impacto na atividade policial
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| 2.91 MB | Adobe PDF |
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Abstract(s)
A Motivação, a Satisfação e o bem-estar são fatores determinantes no que toca à
Gestão de Recursos Humanos e à qualidade do serviço que é apresentado pelas organizações.
Mais se torna importante quando se refere a organizações como a Polícia de Segurança
Pública (PSP), já que o seu trabalho é dedicado à comunidade e baseia-se no contato com a
mesma. Tudo isto, torna-se ainda mais importante quando estamos perante uma situação de
crise, neste caso em concreto a pandemia COVID-19. Desta forma, é importante aferir a
Motivação e Satisfação dos polícias, visto que são fatores cruciais para o bom desempenho
da função policial que é tão importante e exigente aquando de uma situação de crise, bem
como se a mesma sofreu alguma alteração devido à pandemia COVID-19. Esta investigação
versa sobre o efetivo do Comando Metropolitano de Lisboa (COMETLIS), visto que é a
Unidade Policial com maior efetivo e o segundo distrito mais afetado por esta pandemia.
A presente investigação está dividida em duas partes principais. A primeira é a parte
teórica, na qual se realiza um enquadramento conceptual sobre a pandemia COVID-19 e os
seus efeitos nas organizações e pessoas, bem como uma conceptualização sobre as teorias
motivacionais e modelos de satisfação. A segunda é a parte empírica, na qual se optou por
um método quantitativo, sendo ainda efetuada a análise e discussão dos resultados obtidos
através da aplicação do inquérito por questionário.
Com os resultados obtidos foi possível concluir que a Motivação e Satisfação dos
polícias do COMETLIS em contornos gerais apresenta resultados bons ou satisfatórios.
Apenas nas questões relacionadas com a motivação para fatores de hierarquia/organização
os resultados foram menos positivos. Concluímos ainda que é possível observar que a
pandemia COVID-19 não provocou alterações significativas na Motivação e Satisfação dos
polícias do COMETLIS, à exceção da motivação para fatores relacionados com
hierarquia/organização.
Motivation, satisfaction and well-being are determining factors in human resources management and quality of service of the service that is presented by organizations. More becomes important when referring to organizations such as Polícia de Segurança Pública (PSP), since their work is dedicated to the community and is based on contact with it. All of this becomes even more important when we are faced with a situation crisis, in this particular case the COVID-19 pandemic. In this way, it is important to measure the Motivation and Satisfaction of the police, since they are crucial factors for the proper performance of the police function that is so important and demanding in a crisis situation, as well as whether it has changed due to the COVID-19 pandemic. This investigation deals with the effective of the Comando Metropolitano de Lisboa (COMETLIS), since it is the most effective Police Unit and the second most affected district by this pandemic. This investigation is divided into two main part. The first is the theoretical part, in which a conceptual framework is carried out on the COVID-19 pandemic and its effects on organizations and people, as well as a conceptualization on motivational theories and satisfactory models. The second is the empirical part, in which a quantitative method was chosen, and the analysis and discussion of the results obtained through the application of the questionnaire survey was also carried out. With the results obtained it was possible to conclude that the Motivation and Satisfaction of COMETLIS police officers in general contours presents good or satisfactory results, only in the questions related to motivation for hierarchy/organization factors the results were less positive. We also conclude that it is possible to observe that the COVID-19 pandemic did not cause significant changes in the Motivation and Satisfaction of COMETLIS police officers, except motivation for factors related to hierarchy/organization.
Motivation, satisfaction and well-being are determining factors in human resources management and quality of service of the service that is presented by organizations. More becomes important when referring to organizations such as Polícia de Segurança Pública (PSP), since their work is dedicated to the community and is based on contact with it. All of this becomes even more important when we are faced with a situation crisis, in this particular case the COVID-19 pandemic. In this way, it is important to measure the Motivation and Satisfaction of the police, since they are crucial factors for the proper performance of the police function that is so important and demanding in a crisis situation, as well as whether it has changed due to the COVID-19 pandemic. This investigation deals with the effective of the Comando Metropolitano de Lisboa (COMETLIS), since it is the most effective Police Unit and the second most affected district by this pandemic. This investigation is divided into two main part. The first is the theoretical part, in which a conceptual framework is carried out on the COVID-19 pandemic and its effects on organizations and people, as well as a conceptualization on motivational theories and satisfactory models. The second is the empirical part, in which a quantitative method was chosen, and the analysis and discussion of the results obtained through the application of the questionnaire survey was also carried out. With the results obtained it was possible to conclude that the Motivation and Satisfaction of COMETLIS police officers in general contours presents good or satisfactory results, only in the questions related to motivation for hierarchy/organization factors the results were less positive. We also conclude that it is possible to observe that the COVID-19 pandemic did not cause significant changes in the Motivation and Satisfaction of COMETLIS police officers, except motivation for factors related to hierarchy/organization.
Description
Keywords
Motivação Satisfação Bem-estar Situação de crise Pandemia COVID-19 COMETLIS Motivation Satisfactions Well-being Crisis situation COVID-19 Pandemic