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Gestão de voluntários numa organização sem fins lucrativos (OSFL): um estudo multi-caso
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Authors
Advisor(s)
Abstract(s)
A presente investigação teve como objectivo, estudar quais as práticas de Gestão de Recursos Humanos que as Organizações Sem Fins Lucrativos desenvolvem para gerir os seus trabalhadores voluntários. A metodologia utilizada, para o seu desenvolvimento, foi um estudo multi-caso em duas OSFL, localizadas em dois países distintos – Portugal e Espanha –, mas pertencentes à mesma rede organizacional a nível mundial. Deste modo, foram utilizadas técnicas de recolha de informação como, a entrevista a dois membros de cada organização, conhecedores e/ou responsáveis de todo o processo de entrada e permanência dos voluntários, a análise de conteúdo e a análise documental.
Os resultados obtidos, deste estudo revelam que, embora as duas organizações pertençam a mesma rede a nível internacional, e se encontrem estruturadas de forma similar, o que as distingue é a forma diferente de gerir os voluntários e de aplicar a GRH, o que se verificou ao longo deste estudo.
This research aimed to study what are the Human Resources Management practices that Nonprofit Organizations develop to manage their volunteers. The methodology used for its development, was a multi-case study in two Nonprofit Organizations, located in two different countries - Portugal and Spain -, but belonging to the same organizational network worldwide. In this way, were used as information gathering techniques, such as the interview with two members of each organization, knowledgeable and / or guardians of the entire process of entry and permanence of volunteers, content analysis and document analysis. The results of this study show that, although both organizations belong to the same network at the international level, and are structured similarly, what distinguishes them is the different way of managing the volunteers and applying the HRM, what if it was found throughout this study.
This research aimed to study what are the Human Resources Management practices that Nonprofit Organizations develop to manage their volunteers. The methodology used for its development, was a multi-case study in two Nonprofit Organizations, located in two different countries - Portugal and Spain -, but belonging to the same organizational network worldwide. In this way, were used as information gathering techniques, such as the interview with two members of each organization, knowledgeable and / or guardians of the entire process of entry and permanence of volunteers, content analysis and document analysis. The results of this study show that, although both organizations belong to the same network at the international level, and are structured similarly, what distinguishes them is the different way of managing the volunteers and applying the HRM, what if it was found throughout this study.
Description
Dissertação de Mestrado em Gestão Estratégica de Recursos Humanos
Keywords
Gestão de recursos humanos Organizações sem fins lucrativos Práticas de gestão de recursos humanos Trabalhadores Voluntários Human resources management Nonprofit organizations Practices human resource managemen Employees Volunteers
Citation
Publisher
Escola Superior de Ciências Empresariais