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Auditorias e Segurança Alimentar em Pequenas Empresas
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 2.75 MB | Adobe PDF |
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No âmbito do Mestrado em Engenharia Alimentar, foi realizado um estágio curricular na
área da qualidade e segurança alimentar, na empresa Com Qualidade, empresa que
presta serviços de consultoria alimentar e controlo de pragas.
Ao longo dos 6 meses de estágio pude acompanhar e executar auditorias em várias áreas
comerciais e estabelecer contacto com os clientes, participei na implementação do
sistema HACCP em novos estabelecimentos que a empresa adquiriu durante o meu
estágio.
O estágio contemplou várias fases. Numa fase inicial acompanhei e realizei auditorias
em diversos clientes e diversas áreas - cafés, restaurantes, mercearias,
pastelarias/padarias com fabrico próprio, pequenas indústrias, centros de dia, lares,
unidades de cuidado continuados e infantários.
Nessas auditorias usei como auxílio as check-list, com essas mesmas fiz o levantamento
e a análise do cumprimento/não cumprimento dos requisitos contidos nas mesmas, com
o incumprimento dos requisitos, calculei as taxas de incumprimento e fiz a análise
desses resultados.
Ao longo dos 6 meses de estágio deparei-me com vários tipos de clientes, aqueles que
ouvem os nossos conselhos e se mostram interessados na nossa ajuda e valorizam o
nosso trabalho e depois existe o oposto, aqueles que não se interessam minimamente
pelos requisitos que lhes são impostos e que nas próximas visitas mantêm as mesmas
não conformidades.
Palavras-Chave: check-list; incumprimento; segurança alimentar; requisitos; auditorias.
Abstract This report describes the internship undertaken in the fulfillment of my Master of Food Engineering, which was focused on the field of food safety and quality. This internship took place with the ComQualidade firm, whose line of business is centered on food safety consulting and pest control. During the six month internship period, I had the possibility of observing and executing audits in several businesses and of establishing close contact with the clients. In addition, I participated on the implementation of the HACCP system in new companies which were acquired by Com Qualidade during my internship. The internship comprised several phases. On an initial stage, I was present for and executed many audits for different clients in disparate fields – coffee shops, restaurants, grocery shops, bakeries with manufacturing production, small businesses, day centers, nursing homes, Continued Care Units and kindergartens. On these audits, I relied on Check-Lists that allowed me to assess requirement compliance and non-compliance. Based in my conclusions, I was able to calculate non- compliance penalties and to analyse the results. In the course of these six months, I came across and dealt with several types of costumers. There are those who take in account the advice we give, show interest and appreciate our work, but there are also some who disregard completely our recommendations and maintain the same infringements on the next visit. Key words: check-list; non-compliance; food safety; requirements; audits
Abstract This report describes the internship undertaken in the fulfillment of my Master of Food Engineering, which was focused on the field of food safety and quality. This internship took place with the ComQualidade firm, whose line of business is centered on food safety consulting and pest control. During the six month internship period, I had the possibility of observing and executing audits in several businesses and of establishing close contact with the clients. In addition, I participated on the implementation of the HACCP system in new companies which were acquired by Com Qualidade during my internship. The internship comprised several phases. On an initial stage, I was present for and executed many audits for different clients in disparate fields – coffee shops, restaurants, grocery shops, bakeries with manufacturing production, small businesses, day centers, nursing homes, Continued Care Units and kindergartens. On these audits, I relied on Check-Lists that allowed me to assess requirement compliance and non-compliance. Based in my conclusions, I was able to calculate non- compliance penalties and to analyse the results. In the course of these six months, I came across and dealt with several types of costumers. There are those who take in account the advice we give, show interest and appreciate our work, but there are also some who disregard completely our recommendations and maintain the same infringements on the next visit. Key words: check-list; non-compliance; food safety; requirements; audits
Description
Keywords
Check-list Incumprimento Segurança alimentar Requisitos Auditorias