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Publication
Evolução das funções e novas competências emergentes: os profissionais da distribuição postal dos CTT
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Authors
Advisor(s)
Abstract(s)
Este trabalho tem como finalidade apurar as competências existentes na distribuição
postal na empresa CTT – Correios de Portugal.
As competências existentes e que estão previstas no acordo de empresa, as que
existem e não estão previstas, que se foram desenvolvendo ao longo dos anos com a
natural evolução da distribuição e as que poderão fazer falta, para fazer frente à
concorrência e ao constante desenvolvimento da correspondência no séc. XXI. As
técnicas de investigação que foram usadas, foram, o questionário, aplicado dentro da
área da distribuição, aos profissionais da mesma, responderam 68 profissionais, nas
categorias de GCDP, SD e CRT. E entrevistas, que foram aplicadas a um assistente
comercial, uma chefia intermédia, um quadro superior e dois diretores de primeira
linha. Os resultados indicam que, para além da constante evolução dentro do produto
correspondência, existe uma constante mutação no mercado, a constante abertura e
encerramento de parceiros comerciais. Indicam também a necessária e imediata
formação para os profissionais da distribuição conseguirem fazer frente a todos estes
predicados. Também foi referido a necessidade de uma boa e justa avaliação de
desempenho, para um bom desempenho.
This paper aims to ascertain existing skills in postal distribution in the CTT - Correios de Portugal. Existing skills and those listed in the company agreement, those that exist but are not foreseen, those that have been developed over the years with the natural evolution of the distribution and others that may be missed in order to take on the competition and the constantly developing correspondence in the XXI century. The investigation techniques that were used were the questionnaire, applied within the area of distribution to the professionals where 68 of them answered in the categories of GCDP, SD and CRT. And interviews, which were applied to a trading assistant, one middle management, a senior staff and two top directors. The results indicate that, in addition to the constantly changing of the product, there is an ever changing market and a continuous opening and closing of the trading partners. Also it indicates the necessary and immediate training for professionals in distribution in order to face the situation. Also mentioned was the need for a good and fair performance evaluation, for a good performance.
This paper aims to ascertain existing skills in postal distribution in the CTT - Correios de Portugal. Existing skills and those listed in the company agreement, those that exist but are not foreseen, those that have been developed over the years with the natural evolution of the distribution and others that may be missed in order to take on the competition and the constantly developing correspondence in the XXI century. The investigation techniques that were used were the questionnaire, applied within the area of distribution to the professionals where 68 of them answered in the categories of GCDP, SD and CRT. And interviews, which were applied to a trading assistant, one middle management, a senior staff and two top directors. The results indicate that, in addition to the constantly changing of the product, there is an ever changing market and a continuous opening and closing of the trading partners. Also it indicates the necessary and immediate training for professionals in distribution in order to face the situation. Also mentioned was the need for a good and fair performance evaluation, for a good performance.
Description
Dissertação de Mestrado em Gestão Estratégica de Recursos Humanos
Keywords
Competências Funções Gestão de recursos humanos Profissionais da distribuição Skills Functions Human resource management Distribution professionals
Pedagogical Context
Citation
Publisher
Escola Superior de Ciências Empresariais