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Abstract(s)
As novas carências sociais e humanas resultantes da conjuntura sociodemográfica
vigente, demarcada pelo fenómeno do envelhecimento populacional, apresentam um
agravamento da vulnerabilidade e dependência da população, marcada por múltiplas e
complexas comorbilidades. Esta situação carece da implementação de medidas
sociopolíticas urgentes, bem como de práticas profissionais que comportem um trabalho
multidisciplinar, tendo por desiderato uma prestação de cuidados mais humanizados
promotores da garantia dos direitos humanos e da coesão social.
O presente trabalho de investigação pretende refletir acerca dos contributos da
intervenção do assistente social na ECCI - através da análise dos indicadores para a
elaboração do relatório do processo de referenciação e monitorização da admissão do
doente; e compreender de que forma se encontram garantidos os direitos preconizados
pela RNCCI na prestação de cuidados de saúde e no apoio psicossocial.
Para a análise da atuação do assistente social, na tipologia ECCI, recorreu-se ao
método de estudo de caso, tendo como principal técnica de recolha de dados, a realização
de entrevistas a profissionais da ECCI/ECL e doentes/cuidadores de um organismo da
RNCCI de um concelho da região Norte do país.
Através de uma análise categorial dos dados recolhidos, os resultados permitiram
compreender a relevância do lugar que ocupa o Serviço Social no âmbito da saúde,
exercendo a sua influência de forma direta e positiva na promoção da qualidade da
prestação de cuidados e da advocacia social. Os desafios apreendidos evidenciam as teias
burocratizadas do serviço social. Tal realidade exige uma maior reflexividade sobre a
prática, enfatizando capacidade do assistente social para encontrar estratégias
conducentes com as singularidades de cada pessoa, advogando a importância de um olhar
clínico, dinâmico e holístico.
The new social and human needs resulting from the current socio-demographic situation, marked by the phenomenon of an ageing population, are exacerbating the vulnerability and dependency of the population, marked by multiple and complex comorbidities. This situation calls for the implementation of urgent socio-political measures, as well as professional practices that involve multidisciplinary work, with the aim of providing more humanised care that guarantees human rights and social cohesion. This research project aims to reflect on the contributions of the Social Worker's intervention in the ECCI - by analysing the indicators for drawing up the referral process report and monitoring patient admission; and to understand how the rights advocated by the RNCCI are guaranteed in the provision of healthcare and psychosocial support. To analyse the work of the Social Worker in the ECCI typology, the case study method was used, with the main data collection technique being interviews with ECCI/ECL professionals and patients/carers from a RNCCI organisation in a municipality in the north of the country. Through a categorical analysis of the data collected, the results made it possible to understand the importance of the place occupied by the Social Service in the field of health, exerting its influence directly and positively in promoting the quality of care and social advocacy. The challenges highlighted are the bureaucratised webs of social work. This reality calls for greater reflexivity about practice, emphasising the social worker's ability to find strategies that are conducive to the singularities of each person, advocating the importance of a clinical, dynamic and holistic approach.
The new social and human needs resulting from the current socio-demographic situation, marked by the phenomenon of an ageing population, are exacerbating the vulnerability and dependency of the population, marked by multiple and complex comorbidities. This situation calls for the implementation of urgent socio-political measures, as well as professional practices that involve multidisciplinary work, with the aim of providing more humanised care that guarantees human rights and social cohesion. This research project aims to reflect on the contributions of the Social Worker's intervention in the ECCI - by analysing the indicators for drawing up the referral process report and monitoring patient admission; and to understand how the rights advocated by the RNCCI are guaranteed in the provision of healthcare and psychosocial support. To analyse the work of the Social Worker in the ECCI typology, the case study method was used, with the main data collection technique being interviews with ECCI/ECL professionals and patients/carers from a RNCCI organisation in a municipality in the north of the country. Through a categorical analysis of the data collected, the results made it possible to understand the importance of the place occupied by the Social Service in the field of health, exerting its influence directly and positively in promoting the quality of care and social advocacy. The challenges highlighted are the bureaucratised webs of social work. This reality calls for greater reflexivity about practice, emphasising the social worker's ability to find strategies that are conducive to the singularities of each person, advocating the importance of a clinical, dynamic and holistic approach.