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Abstract(s)
Presentemente, vivemos num ambiente onde as organizações cada vez mais recorrem
ao Business Intelligence (BI) para apoio no processo de tomada de decisão. Com a crescente
utilização do BI pela Marinha Portuguesa (MP), emerge a necessidade de recorrer a modelos
de maturidade que permitam avaliar o nível de proficiência no uso da informação, isto é, o
corrente estado de maturidade do BI.
Este trabalho de investigação tem como objetivo investigar qual o modelo de
maturidade em BI que melhor contribui para a avaliação da mesma, no contexto da área
funcional do Pessoal da MP.
Para alcançar o objetivo proposto, foi analisada, primariamente, a evolução do BI na
área funcional do Pessoal da MP. Posteriormente, classificaram-se os principais modelos de
maturidade (MM) em BI, de forma estruturada e metódica, identificando, simultaneamente,
quais as dimensões e critérios de escolha dos MM mais relevantes para a MP.
Assim, este estudo tornou então possível, com recurso a uma análise multicritério,
compreender qual o MM que melhor se adequa à condução de uma avaliação da maturidade,
em BI, na MP.
Nowadays, we live in an environment where the organizations are using Business Intelligence (BI) in order to support their decision process. Considering the increasing use of BI by the Portuguese Navy (MP), there is a need to explore maturity models that allow to assess the level of proficiency in information use, that is to say, the current state of BI’s maturity. This investigation work has as main objective to investigate which maturity model (MM) in BI provides a better assessment to it, inside the human resources area of the MP. To reach the objective purposed, it was analyzed, primarily, the BI’s evolution of the human resources area of the MP. Secondly, the most relevant MM in BI were classified, in a structured and methodical way, identifying, simultaneously, which dimensions and choice criteria of MM are more significant to MP. To sum up, this study became possible, through a multicriteria decision analysis, to understand what MM best suits a maturity assessment in BI, for the MP.
Nowadays, we live in an environment where the organizations are using Business Intelligence (BI) in order to support their decision process. Considering the increasing use of BI by the Portuguese Navy (MP), there is a need to explore maturity models that allow to assess the level of proficiency in information use, that is to say, the current state of BI’s maturity. This investigation work has as main objective to investigate which maturity model (MM) in BI provides a better assessment to it, inside the human resources area of the MP. To reach the objective purposed, it was analyzed, primarily, the BI’s evolution of the human resources area of the MP. Secondly, the most relevant MM in BI were classified, in a structured and methodical way, identifying, simultaneously, which dimensions and choice criteria of MM are more significant to MP. To sum up, this study became possible, through a multicriteria decision analysis, to understand what MM best suits a maturity assessment in BI, for the MP.
Description
Keywords
Modelos de maturidade Tomada de decisão Business Intelligence Maturity models Decision support