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Publication
Análise da satisfação dos beneficiários do serviço de assistência na doença da Polícia de Segurança Pública
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 2.78 MB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
O SAD/PSP existe como meio complementar ao SNS, para satisfazer as
necessidades de uma parte dos cidadãos portugueses que, correm riscos, suportam
exigências e vivem penosidades próprias da função policial. A qualidade de beneficiário
do SAD/PSP é obrigatória para todos os Polícias e implica o desconto de uma
percentagem do seu vencimento/pensão, que lhes dá direito ao regime convencionado e
livre. É devido a esta obrigatoriedade, que é fundamental conhecer o grau de satisfação
dos beneficiários com os serviços prestados pelo subsistema, de maneira a poder melhorá los. Neste sentido, pretendeu-se essencialmente realizar: um périplo histórico pelos
subsistemas SAD/PSP, SAD/GNR, ADM, ADSE e SNS; um paralelismo entre SAD/PSP
e SAD/GNR; e uma avaliação do nível de satisfação, através de estudo quantitativo por
questionário, feito a uma amostra representativa dos beneficiários do SAD/PSP. Deste
último, verificou-se que a maioria dos beneficiários está satisfeita com os serviços
prestados pela rede convencionada; a maioria dos beneficiários acredita que não existe
igualdade geográfica no número de acordos com prestadores de serviços; a maioria dos
beneficiários acredita que existe igualdade no facto de todos contribuírem na mesma
percentagem, para o SAD/PSP; mesmo que não fosse obrigatório, a maioria dos
beneficiários titulares continuaria a ser contribuinte deste subsistema; a maioria dos
beneficiários do SAD/PSP acredita que o prazo de reembolso das faturas que submetem
ao subsistema, é um dos principais fatores que influenciam a sua satisfação com o
subsistema. Concluiu-se que existe um nível neutral, com tendência para a satisfação, por
parte dos beneficiários do SAD/PSP.
The SAD / PSP exists as a complementary means to the SNS, to satisfy the needs of part of the portuguese citizens who, at risk, support the demands and live the hardships typical of the police function. The status of beneficiary of the SAD / PSP is mandatory for all policemen and implies the discounting of a percentage of their salary / pension, which entitles them to the agreed and free regime. It is due to this obligation, that it is essential to know the degree of satisfaction of the beneficiaries with the services provided by the subsystem, in order to be able to improve them. In this sense, the intention was essentially to carry out: a historical tour through the subsystems SAD / PSP, SAD / GNR, ADM, ADSE and SNS; a parallel between SAD / PSP and SAD / GNR; and an assessment of the level of satisfaction, through a quantitative study by questionnaire, made to a representative sample of the beneficiaries of the SAD / PSP. Of the latter, it was found that the majority of the beneficiaries are satisfied with the services provided by the agreed network; the majority of beneficiaries believe that there is no geographic equality in the number of agreements with service providers; the majority of beneficiaries believe that there is equality in the fact that everyone contributes the same percentage to the SAD / PSP; even if it were not mandatory, the majority of the beneficiaries would continue to be contributors to this subsystem; most beneficiaries of the SAD / PSP believe that the repayment term of the invoices they submit to the subsystem, is one of the main factors that influence their satisfaction with the subsystem. It was concluded that there is a neutral level, with a tendency towards satisfaction, on the part of the beneficiaries of the SAD / PSP.
The SAD / PSP exists as a complementary means to the SNS, to satisfy the needs of part of the portuguese citizens who, at risk, support the demands and live the hardships typical of the police function. The status of beneficiary of the SAD / PSP is mandatory for all policemen and implies the discounting of a percentage of their salary / pension, which entitles them to the agreed and free regime. It is due to this obligation, that it is essential to know the degree of satisfaction of the beneficiaries with the services provided by the subsystem, in order to be able to improve them. In this sense, the intention was essentially to carry out: a historical tour through the subsystems SAD / PSP, SAD / GNR, ADM, ADSE and SNS; a parallel between SAD / PSP and SAD / GNR; and an assessment of the level of satisfaction, through a quantitative study by questionnaire, made to a representative sample of the beneficiaries of the SAD / PSP. Of the latter, it was found that the majority of the beneficiaries are satisfied with the services provided by the agreed network; the majority of beneficiaries believe that there is no geographic equality in the number of agreements with service providers; the majority of beneficiaries believe that there is equality in the fact that everyone contributes the same percentage to the SAD / PSP; even if it were not mandatory, the majority of the beneficiaries would continue to be contributors to this subsystem; most beneficiaries of the SAD / PSP believe that the repayment term of the invoices they submit to the subsystem, is one of the main factors that influence their satisfaction with the subsystem. It was concluded that there is a neutral level, with a tendency towards satisfaction, on the part of the beneficiaries of the SAD / PSP.
Description
Keywords
Beneficiários Regimes convencionado e livre Satisfação Serviço nacional de saúde Subsistemas públicos de saúde Beneficiaries Agreed and free regimes Satisfaction National health service Public health subsystems