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Publication
A qualidade dos dados no Sistema Estratégico de Informação da Polícia de Segurança Pública
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 2.42 MB | Adobe PDF |
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Advisor(s)
Abstract(s)
As mudanças tecnológicas e societárias são constantes, tornando os ambientes decisórios
das organizações cada vez mais complexos, incertos e dinâmicos. As organizações
policiais não ficam alheias a tais mudanças. A centralidade e importância crescente dos
dados e a necessidade das Polícias na sua utilização, tem vindo a motivar investimentos
neste sentido, como forma a desenvolverem a sua atividade de modo mais eficiente,
nomeadamente no apoio à tomada de decisão policial. Daqui revela-se a necessidade de
as organizações policiais possuírem dados de boa qualidade, a fim de conseguirem extrair
deles diversas potencialidades. A Polícia de Segurança Pública implementou em 2004 o
Sistema Estratégico de Informação, um Sistema de Informação que se constituiu como
um dos grandes marcos no desenvolvimento tecnológico desta Polícia e onde são
inseridas diariamente grandes quantidades de dados. Contudo, pouco se conhece da
qualidade dos dados constantes neste Sistema e de que modo é feita a sua gestão. É neste
contexto que se desenvolveu a presente investigação, onde se optou por uma abordagem
qualitativa, onde foram realizadas entrevistas a vários polícias da PSP, com variadas
funções no âmbito da qualidade dos dados. Foram também recolhidos dados relativos ao
número de itens duplicados inseridos anualmente no SEI, tendo em conta o número total
de inserções entre 2011 e janeiro de 2023. A presente investigação demonstra que a gestão
da qualidade dos dados no SEI necessita de uma maior atenção organizacional, bem como
os próprios dados não podem ser considerados como tendo boa qualidade.
Technological and societal changes are constant, making the organizations decision making environments increasingly complex, uncertain and dynamic. Police organizations are not oblivious to such changes. The centrality and growing importance of data and the need for the Police to use it, has been motivating investments in this sense, as a way to develop their activity more efficiently, namely in supporting police decision-making. This reveals the need for police organizations to have good quality data, in order to be able to extract different potentialities from them. In 2004, the Public Security Police implemented the Strategic Information System, an Information System that constituted one of the major milestones in the technological development of this Police and where large amounts of data are entered daily. However, little is known about the quality of the data contained in this System and how it is managed. It is in this context that the present investigation was developed, where a qualitative approach was chosen, where interviews were carried out with several PSP police officers, with different functions in the scope of data quality. Data were also collected on the number of duplicate items inserted annually in the SEI, taking into account the total number of insertions between 2011 and January 2023. The present investigation demonstrates that the management of data quality in the SEI needs greater organizational attention, as well as the data itself cannot be considered as having good quality
Technological and societal changes are constant, making the organizations decision making environments increasingly complex, uncertain and dynamic. Police organizations are not oblivious to such changes. The centrality and growing importance of data and the need for the Police to use it, has been motivating investments in this sense, as a way to develop their activity more efficiently, namely in supporting police decision-making. This reveals the need for police organizations to have good quality data, in order to be able to extract different potentialities from them. In 2004, the Public Security Police implemented the Strategic Information System, an Information System that constituted one of the major milestones in the technological development of this Police and where large amounts of data are entered daily. However, little is known about the quality of the data contained in this System and how it is managed. It is in this context that the present investigation was developed, where a qualitative approach was chosen, where interviews were carried out with several PSP police officers, with different functions in the scope of data quality. Data were also collected on the number of duplicate items inserted annually in the SEI, taking into account the total number of insertions between 2011 and January 2023. The present investigation demonstrates that the management of data quality in the SEI needs greater organizational attention, as well as the data itself cannot be considered as having good quality
Description
Keywords
gestão da qualidade polícia de segurança pública qualidade dos dados sistema estratégico de informação sistema de informação data quality information systems public security police quality management strategic information system