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Publication
Violência contra o trabalhador de enfermagem: repercussões no acesso e segurança do paciente
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Advisor(s)
Abstract(s)
Objetivos: analisar as repercussões da violência contra o profissional de enfermagem no
acesso e na segurança dos pacientes da Estratégia Saúde da Família. Métodos: estudo
misto, com 169 profissionais de enfermagem. Utilizamos questionário sociolaboral, Survey
Questionnaire Workplace Violence in the Health Sector, instrumento de segurança do paciente
e entrevistas. Resultados: agressão verbal teve relação entre apoio (p=0,048), respeito
(p=0,021), horas de cuidado (p=0,047) e condutas de segurança do paciente (p=0,033) entre
os profissionais. Sofrer assédio moral relacionou-se ao medo de questionar quando algo
está incorreto (p=0,010) e à falta de apoio da gestão (p=0,016). Vítimas de violência física
consideraram que seus erros podem ser usados contra elas. Os dados mistos convergem e
confirmam que a violência repercute nas condutas profissionais e coloca em risco atributos
da Atenção Primária à Saúde. Conclusões: a violência repercute no comportamento do
trabalhador, interfere no cuidado realizado, fragiliza o acesso e a segurança dos pacientes.
Objectives: to analyze the repercussions of violence against nursing professionals, in the access and safety of patients in Family Health Strategy. Methods: a mixed study, with 169 nursing professionals. We used a socio-labor questionnaire, Survey Questionnaire Workplace Violence in the Health Sector, a patient safety instrument and interviews. Results: verbal aggression was related to support (p=0.048), respect (p=0.021), hours of care (p=0.047) and patient safety behaviors (p=0.033) among professionals. Suffering from bullying was related to fear of questioning when something is wrong (p=0.010) and lack of support from management (p=0.016). Victims of physical violence felt that their mistakes could be used against them. Mixed data converge and confirm that violence affects professional behavior and puts Primary Health Care attributes at risk. Conclusions: violence affects workers’ behavior, interferes with the care provided, weakens the access and safety of patients.
Objectives: to analyze the repercussions of violence against nursing professionals, in the access and safety of patients in Family Health Strategy. Methods: a mixed study, with 169 nursing professionals. We used a socio-labor questionnaire, Survey Questionnaire Workplace Violence in the Health Sector, a patient safety instrument and interviews. Results: verbal aggression was related to support (p=0.048), respect (p=0.021), hours of care (p=0.047) and patient safety behaviors (p=0.033) among professionals. Suffering from bullying was related to fear of questioning when something is wrong (p=0.010) and lack of support from management (p=0.016). Victims of physical violence felt that their mistakes could be used against them. Mixed data converge and confirm that violence affects professional behavior and puts Primary Health Care attributes at risk. Conclusions: violence affects workers’ behavior, interferes with the care provided, weakens the access and safety of patients.
Description
Keywords
Violência no Trabalho Segurança do Paciente Enfermagem Atenção Primária à Saúde
Pedagogical Context
Citation
Busnello GF, Trindade LL, Dal Pai D, Beck CLC, Ribeiro OMPL, Borges EMN, et al. Violence against nursing workers: repercussions on patient access and safety. Rev Bras Enferm. 2022;75(4):e20210765
Publisher
Associação Brasileira de Enfermagem