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Publication
A relação entre a vida pessoal e a vida profissional nos empregados da hotelaria da grande Lisboa
| Name: | Description: | Size: | Format: | |
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| 2.17 MB | Adobe PDF |
Advisor(s)
Abstract(s)
Compreender a realidade da indústria hoteleira nos dias de hoje, passa indubitavelmente por conseguir decifrar, em detalhe, a realidade dos seus diversos empregados, gerindo e moldando comportamentos e atitudes. De facto, quando falamos em Hotelaria, o pensamento recai automaticamente no Cliente: nas suas necessidades, nos seus gostos e desejos. No entanto, é essencial lembrar que a hotelaria é um serviço de pessoas para pessoas, onde cada interação pode determinar a experiência e a satisfação de cada cliente, refletindo assim o sucesso e desempenho de um colaborador, de uma equipa e de uma unidade hoteleira (Dawson e Abbott, 2009).
Nesta ótica, centramo-nos na análise da vida de todos os empregados que tornam possível a experiência hoteleira e que mediante a natureza da sua relação entre a vida pessoal e profissional, escrevem a performance da sua organização. Para tal, foi utilizado um questionário com perguntas de resposta fechada e escolha múltipla e perguntas de resposta aberta aplicadas a uma amostra de conveniência.
Deste modo, a presente dissertação pretende estudar as características e a natureza da relação entre a vida pessoal e profissional de uma amostra de empregados da hotelaria da Grande Lisboa e do seu eventual equilíbrio ou desequilíbrio, bem como o modo como inquiridos vêm o fenómeno e que causas e consequências lhe atribuem. Destaca-se a importância do tempo e da gestão de horários nas atitudes e disponibilidade dos indivíduos, a atitude da organização perante o assunto e a ordem sequencial entre tempo-tensão-atitudes para os empregados e para as organizações em geral.
Nowadays, to better understand the reality of the hospitality industry, it means to understand as well, and in detail, the reality of its employees, while managing and adjusting their behaviours and attitudes. In fact, when we talk about Hospitality, the first thought that comes to mind, has to do with the client’s needs, desires and wants. However, it is important to remember that the hospitality industry represents a people to people service, where each interaction can set the tone for the client’s experience and satisfaction, reflecting the success and growth of one employee, a team or a particular Hotel unit (Dawson and Abbott, 2009). On that note, our aim is to focus our analyses in the work life balance of every Hotel employee that works daily to make the Hotel experience possible, as well as to understand its connection to the Organization’s performance. In order to reach this purpose, a complete questionnaire of open and close-ended questions was prepared and later on applied into a convenience sample. That said, the goal of this thesis is to study the characteristics and the different existing relationships between the personal and professional life within a specific sample of the Hotel employees of the great Lisbon region and its probable balance or unbalance. Other than that, the focus also lies on the perspective of each employee on this relationship’s nature as well as on its causes and consequences. On another note, it’s important to take into consideration the variables of time and time management for the existing relationship, considering the role of each Hotel management on the subject, as well as the consequential order of time-tension-attitudes for each employee and for the Hotel itself.
Nowadays, to better understand the reality of the hospitality industry, it means to understand as well, and in detail, the reality of its employees, while managing and adjusting their behaviours and attitudes. In fact, when we talk about Hospitality, the first thought that comes to mind, has to do with the client’s needs, desires and wants. However, it is important to remember that the hospitality industry represents a people to people service, where each interaction can set the tone for the client’s experience and satisfaction, reflecting the success and growth of one employee, a team or a particular Hotel unit (Dawson and Abbott, 2009). On that note, our aim is to focus our analyses in the work life balance of every Hotel employee that works daily to make the Hotel experience possible, as well as to understand its connection to the Organization’s performance. In order to reach this purpose, a complete questionnaire of open and close-ended questions was prepared and later on applied into a convenience sample. That said, the goal of this thesis is to study the characteristics and the different existing relationships between the personal and professional life within a specific sample of the Hotel employees of the great Lisbon region and its probable balance or unbalance. Other than that, the focus also lies on the perspective of each employee on this relationship’s nature as well as on its causes and consequences. On another note, it’s important to take into consideration the variables of time and time management for the existing relationship, considering the role of each Hotel management on the subject, as well as the consequential order of time-tension-attitudes for each employee and for the Hotel itself.
Description
Keywords
Relação entre a vida pessoal e profissional Work life balance Hotelaria Eficácia organizacional Grande Lisboa Emprego Relation between work and personal life on hotel employees Work life balance Hospitality industry Hotel performance Lisbon Employment