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Centralização e redistribuição de recursos na PSP: Otimização do atendimento e patrulhamento noturno para aumentar a eficiência e segurança em Lisboa e no Porto.
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Authors
Abstract(s)
A presente dissertação investiga o impacto da centralização do atendimento presencial e
do patrulhamento noturno nas divisões integradas da Polícia de Segurança Pública (PSP)
de Lisboa e do Porto, enquanto resposta às exigências em prol da eficiência, no contexto
da segurança pública. Face à redução do número de polícias e à dispersão das
infraestruturas policiais, urge a necessidade de repensar a organização do dispositivo
policial para reforçar a capacidade de resposta às necessidades da população. O nosso
problema de partida centra-se na reduzida procura do atendimento noturno e na
consequente necessidade de aumentar a presença policial na via pública. Para tal,
recorreu-se a um método múltiplo, que conjuga a análise estatística de dados operacionais
com entrevistas semiestruturadas a polícias da PSP. Os dados demonstram que a
centralização permite melhorar a alocação dos recursos, reforçar a presença no espaço
público e otimizar o atendimento ao público. No período noturno, verificou-se, entre outros,
uma subutilização de polícias que representa um potencial de rentabilização de cerca de
22% no Comando Metropolitano de Lisboa e 15% no Comando Metropolitano do Porto,
além de beneficiar da redução média de aproximadamente 8 minutos no tempo de resposta
às ocorrências policiais. Verificou-se ainda que, embora subsistam algumas resistências
institucionais, a maioria dos polícias entrevistados manifesta uma perceção favorável face
à redistribuição proposta, desde que esta seja bem estruturada, transparente e
tecnicamente fundamentada. O estudo conclui que, com certos investimentos estratégicos
e sem necessidade de reforço substancial de meios, as condições materiais existentes são
suficientes para sustentar este tipo de modelo. Propõe-se, por isso, a realização de
projetos-piloto que avaliem progressivamente a viabilidade da reorganização proposta,
contribuindo para a sustentabilidade e a eficiência da segurança pública no contexto
urbano.
This dissertation investigates the impact of the centralization of in-person service and nighttime patrols within the integrated divisions of the Public Security Police (PSP) in Lisbon and Porto, as a response to the growing demands for efficiency in the context of public safety. In light of the decreasing number of police officers and the dispersion of police infrastructures, it has become necessary to rethink the organization of police deployment in order to strengthen responsiveness to the population’s needs. The central research question focuses on the low demand for nighttime public service and the corresponding need to increase police presence in public spaces. A multiple methods approach was adopted, combining statistical analysis of operational data with semi-structured interviews conducted with PSP officers. The findings indicate that centralization improves resource allocation, enhances police visibility in public areas, and optimizes citizen service delivery. During the night period, a subutilization of police resources was identified, representing a potential efficiency gain of approximately 22% in the Lisbon Metropolitan Command (COMETLIS) and 15% in the Porto Metropolitan Command (COMETPOR), as well as an average reduction of around 8 minutes in police response times. Although some institutional resistance remains, most interviewed officers expressed a favourable perception of the proposed redistribution, provided it is well-structured, transparent, and technically justified. The study concludes that, with certain strategic investments and without the need for substantial reinforcement of means, the current material conditions are sufficient to support this model. Therefore, the implementation of pilot projects is proposed to progressively assess the viability of the reorganization, contributing to the sustainability and operational efficiency of public safety in urban contexts.
This dissertation investigates the impact of the centralization of in-person service and nighttime patrols within the integrated divisions of the Public Security Police (PSP) in Lisbon and Porto, as a response to the growing demands for efficiency in the context of public safety. In light of the decreasing number of police officers and the dispersion of police infrastructures, it has become necessary to rethink the organization of police deployment in order to strengthen responsiveness to the population’s needs. The central research question focuses on the low demand for nighttime public service and the corresponding need to increase police presence in public spaces. A multiple methods approach was adopted, combining statistical analysis of operational data with semi-structured interviews conducted with PSP officers. The findings indicate that centralization improves resource allocation, enhances police visibility in public areas, and optimizes citizen service delivery. During the night period, a subutilization of police resources was identified, representing a potential efficiency gain of approximately 22% in the Lisbon Metropolitan Command (COMETLIS) and 15% in the Porto Metropolitan Command (COMETPOR), as well as an average reduction of around 8 minutes in police response times. Although some institutional resistance remains, most interviewed officers expressed a favourable perception of the proposed redistribution, provided it is well-structured, transparent, and technically justified. The study concludes that, with certain strategic investments and without the need for substantial reinforcement of means, the current material conditions are sufficient to support this model. Therefore, the implementation of pilot projects is proposed to progressively assess the viability of the reorganization, contributing to the sustainability and operational efficiency of public safety in urban contexts.
Description
Keywords
segurança pública psp centralização eficiência operacional atendimento ao público patrulhamento noturno public security centralization operational efficiency public reception night patrol