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Nursing care satisfaction from school-aged children's perspective : An integrative review
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Resumo(s)
Aim:
This integrative review synthesizes the current knowledge on school-aged children's satisfaction with nursing care in acute care settings.
Background: Children identify aspects of nursing care that are not valued by their parents. This fact confirms the relevance of properly assessing children's satisfaction.
Design: An integrative review was performed.
Data sources: A search for empirical studies was carried out in databases using the following search terms: satisfaction AND views OR opinions OR perceptions AND child AND nurs*.
Review methods: The search was limited to full-text studies involving children from 6 to 12 years old, written in English or Portuguese, and published between 1 January 2000 and 31 August 2016. Twenty qualitative studies and three quantitative studies were included for revision and were analysed by two independent reviewers.
Results: Three themes emerged: expectations of nursing care, experiences with care, and suggested strategies. Expectations and experiences allowed us to identify work within three main domains: personal domain (nurses' characteristics), professional domain (nurses' activities), and environmental domain (interaction between nurses and the environment).
Conclusion: It is important to recognize children's rights to express their opinions about the nursing care they receive. Evaluation of both patients' and children's satisfaction should be systematically performed.
Background: Children identify aspects of nursing care that are not valued by their parents. This fact confirms the relevance of properly assessing children's satisfaction.
Design: An integrative review was performed.
Data sources: A search for empirical studies was carried out in databases using the following search terms: satisfaction AND views OR opinions OR perceptions AND child AND nurs*.
Review methods: The search was limited to full-text studies involving children from 6 to 12 years old, written in English or Portuguese, and published between 1 January 2000 and 31 August 2016. Twenty qualitative studies and three quantitative studies were included for revision and were analysed by two independent reviewers.
Results: Three themes emerged: expectations of nursing care, experiences with care, and suggested strategies. Expectations and experiences allowed us to identify work within three main domains: personal domain (nurses' characteristics), professional domain (nurses' activities), and environmental domain (interaction between nurses and the environment).
Conclusion: It is important to recognize children's rights to express their opinions about the nursing care they receive. Evaluation of both patients' and children's satisfaction should be systematically performed.
Descrição
Palavras-chave
Children Health Nursing Patient satisfaction Review
Contexto Educativo
Citação
Loureiro, F, Figueiredo, MH, Charepe, Z. Nursing care satisfaction from a school-aged children's perspective: An integrative review. Int J Nurs Pract. 2019; 25:e12764. https://doi.org/10.1111/ijn.12764