Loading...
Publication
A organização aprendente e os seus efeitos nas atitudes, comportamentos e clima organizacional
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 1.01 MB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
Objetivo: O objetivo desta pesquisa é analisar as perceções de organização aprendente e
os seus efeitos nas atitudes, no caso o comprometimento organizacional afetivo, nos
comportamentos de cidadania organizacional e no clima de serviço, assim como das
relações que se estabelecem entre estes constructos.
Metodologia: A pesquisa foi realizada recorrendo a uma amostra de 93 indivíduos,
inquiridos através de um questionário auto-administrado. Utilizou-se a análise fatorial
confirmatória para aferir da validade dos construtos. O estudo das relações entre as
variáveis foi efetuado com recurso à análise de equações estruturais.
Resultados: Esta pesquisa mostrou que existe um efeito direto, positivo e
estatisticamente significativo entre as perceções de organização aprendente e o
comprometimento organizacional afetivo, assim como com o clima de serviço; a relação
entre a organização aprendente e os comportamentos de cidadania organizacional é
totalmente mediada pelo comprometimento organizacional afetivo.
Limitações: Foi utilizada uma amostra de conveniência, com uma reduzida dimensão e
composta maioritariamente por homens o que não permite considerá-la como
representativa. Outra limitação é o facto de ser um estudo transversal, não permitindo a
inferência de relações causais entre as variáveis, sendo estas estabelecidas de acordo com
a literatura.
Originalidade: Pouca atenção tem sido prestada aos efeitos internos das perceções de
organização aprendente. Esta pesquisa centra-se nos fatores internos que ao serem
afetados pelas perceções de organização aprendente poderão potencialmente explicar uma
melhor adaptação às mudanças e assim induzir um melhor desempenho.
Purpose: The purpose of this research is to analyze the perceptions of the learning organization and its effects on attitudes, in this case affective organizational commitment, on organizational citizenship behaviors (OCB) and on service climate, as well as the relationships between these constructs. Methodology: The research was conducted using a sample of 93 individuals, surveyed through a self-administered questionnaire. We used confirmatory factor analysis to assess construct validity. The study of the relationships between the variables was conducted using structural equations systems analysis. Findings: This research found relationships between perceptions of learning organization and affective organizational commitment, service climate as well as with OCB. The analysis showed the existence of a direct positive effect between the perceptions of learning organization and affective organizational commitment, as well as with service climate; the relationship between learning organization and OCB is fully mediated by affective organizational commitment. Research limitations: A convenience sample was used, with a small size and composed mostly of men, which cannot be considered representative. Another limitation is that this is a cross-sectional study, which does not allow the inference of causal relationships between the variables, which are established in accordance with the literature. Originality: Little attention has been paid to the internal effects of learning organization perceptions. Our research focuses on internal factors that, when affected by learning organization, could potentially explain better adaptation to changes and thus induce better performance.
Purpose: The purpose of this research is to analyze the perceptions of the learning organization and its effects on attitudes, in this case affective organizational commitment, on organizational citizenship behaviors (OCB) and on service climate, as well as the relationships between these constructs. Methodology: The research was conducted using a sample of 93 individuals, surveyed through a self-administered questionnaire. We used confirmatory factor analysis to assess construct validity. The study of the relationships between the variables was conducted using structural equations systems analysis. Findings: This research found relationships between perceptions of learning organization and affective organizational commitment, service climate as well as with OCB. The analysis showed the existence of a direct positive effect between the perceptions of learning organization and affective organizational commitment, as well as with service climate; the relationship between learning organization and OCB is fully mediated by affective organizational commitment. Research limitations: A convenience sample was used, with a small size and composed mostly of men, which cannot be considered representative. Another limitation is that this is a cross-sectional study, which does not allow the inference of causal relationships between the variables, which are established in accordance with the literature. Originality: Little attention has been paid to the internal effects of learning organization perceptions. Our research focuses on internal factors that, when affected by learning organization, could potentially explain better adaptation to changes and thus induce better performance.
Description
Keywords
Organização aprendente Comprometimento organizacional Comportamentos de cidadania organizacional Clima de serviço Learning Organization Organizational Commitment Organizational Citizenship Behavior Service Climate