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- How team´s leadership is affected by communicationPublication . Farinha, João
- How Leadership Fosters Communication and Impacts Employees Responsibility and AutonomyPublication . Farinha, João; Sousa, Maria JoséThis study explores the communication, autonomy and responsibility concepts, which can generate organizational success. The purpose of the paper is to discuss how communication about autonomy and responsibility leads to a better performance both personal and organizational, from employees and also how communication can be performed by leaders to be effective on the organizational success. The research question is "How Leadership fosters Communication and impacts Employees Responsibility and Autonomy?" And it will lead us to test and validate the impact of communication on performance through organizations structures. Is necessary to gather the right people with certain behaviors and with the right information for better decision making and consequently better and faster business results can be achieved. Communication is the main factor for information to flow within the organization hierarchies or teams and departments. Employees transform that information into knowledge, thus their perception capacity and performance, being knowledge defined as "understood information" or information as "organized facts", applying it to their activities. In this context it's possible to say that knowledge workers and organizations are those, which use knowledge intensively Reinforcing the main purpose of this research mentioning that "effective leadership is still largely a matter of communication. An effective leader thinks about what he says, carefully working out every expression of any significance". The central idea here is that for a system to have the freedom to self-organize, it must have some degree of "space" or autonomy for the occurrence of the relevant innovation. The idea of integrating the needs of individuals and organizations became a powerful force. Alternatives to the bureaucratic organization have begun to emerge as the research showed how bureaucratic structures, leadership styles and the general work of organizations could be modified to create "richer" jobs and motivators that would encourage people to exercise their capacities and creativity This is a conceptual paper, which explores the concepts of communication, autonomy and responsibility, framed by leadership models. The methodology used to was documentary analysis, including papers from the main scientific databases: Scopus and WOS, using the keywords communication, autonomy, responsibility and leadership. In the near future the field methodology will be "Action Research" to study methods, contents and ways of communication from leaders to their teams. The study is going to be performed during 2015/2016 in a specific company environment, using several techniques to collect data: observation and the register of evidences in loco. Data collected will be analyzed and preliminary conclusions will lead to new researches and analysis and a cycle will be done until the end of the study. As expected results we hope to prove that Communication within organization hierarchies will generate more autonomy and better performance from employees which will originate better results from their tasks and thus more efficiency which in turn will lead to high organizational performance.
- Changing and Improving Behavior in Management and Team Meetings: A Case History From the Portuguese Banking SectorPublication . Farinha, João; Tomé, EduardoThis case history critically reflects upon the implementation of an OCD initiative designed to improve the efficiency and productivity of management meetings and team meetings within one part of a large multinational financial bank situated in Portugal. It describes why the initial change strategy failed, and how a subsequent evidence-based approach to change agency practice helped bring about more effectively the desired improvements in the behavior and performance of managers and staff when attending meetings.
- Leadership behaviors impacting follower’s resultsPublication . Farinha, João; Sousa, Maria JoséThis study explores the concepts of Leadership Behavior and the impact on the followers. which can generate engagement, commitments and organizational success. The purpose of the paper is to discuss How Leadership Behavior impacts on follower’s results through implied motives how communication about autonomy and responsibility leads to a better performance both personal and organizational, from employees and also how communication can be performed by leaders to be effective on the organizational success. The research question is “How Leadership Behavior impacts on follower’s results through implied motives? And it will lead us to test and validate the impact of communication on performance through organizations structures. Is necessary to gather the right people with certain behaviors and with the right information for better decision making and consequently better and faster business results can be achieved. Communication is the main factor for information to flow within the organization hierarchies or teams and departments. Employees transform that information into knowledge, thus their perception capacity and performance, being knowledge defined as “understood information” or information as “organized facts”, applying it to their activities. In this context it’s possible to say that knowledge workers and organizations are those, which use knowledge intensively Reinforcing the main purpose of this research mentioning that "effective leadership is still largely a matter of communication. An effective leader thinks about what he says, carefully working out every expression of any significance". The central idea here is that for a system to have the freedom to self-organize, it must have some degree of "space" or autonomy for the occurrence of the relevant innovation. The idea of integrating the needs of individuals and organizations became a powerful force. Alternatives to the bureaucratic organization have begun to emerge as the research showed how bureaucratic structures, leadership styles and the general work of organizations could be modified to create "richer" jobs and motivators that would encourage people to exercise their capacities and creativity This is a conceptual paper, which explores the concepts of communication, autonomy and responsibility, framed by leadership models. The methodology used to was documentary analysis, including papers from the main scientific databases: Scopus and WOS, using the keywords communication, autonomy, responsibility and leadership. In the near future the field methodology will be "Action Research” to study methods, contents and ways of communication from leaders to their teams. The study is going to be performed during 2015/2016 in a specific company environment, using several techniques to collect data: observation and the register of evidences in loco. Data collected will be analyzed and preliminary conclusions will lead to new researches and analysis and a cycle will be done until the end of the study. As expected results we hope to prove that Communication within organization hierarchies will generate more autonomy and better performance from employees which will originate better results from their tasks and thus more efficiency which in turn will lead to high organizational performance.
- How is Trust affected by a Leader’s failure on his role?Publication . Farinha, João; Sousa, Maria JoséThis study explores the trust concept on leadership and how it can affect employee’s behavior. The purpose of the paper is to discuss how leadership trust can be affected by a leader’s failure on his role. The research question is "How is trust affected by a leader’s failure on his role?” And it will lead us to test and validate the impact of leader’s trust on employee’s behavior and performance through organizations structures. In leadership, trust between superiors and followers plays a very important role. Since last decade, there has been a considerable increase in researching trust at the organizational level. Researchers and practitioners continue to recognize trust as an important factor in determining organizational success, organizational stability and the well-being of employees. Trust has also emerged as a central construct in a wide range of management studies including those focusing on performance. This is a conceptual paper, which explores the concepts of trust, behavior and performance, framed by leadership models. The literature review includes a documentary analysis of papers from the main scientific databases: Scopus and WOS, using the keywords leadership, trust, behavior and performance. As expected results we anticipate to confirm if leader’s trust within organization hierarchies will generate and be a key factor on behavior and thus lead to better performance from employees which will originate better results from their tasks and thus more efficiency which in turn will lead to high organizational performance.
- The Impact of Customer Relationship Management Systems on Business Performance of Portuguese SMEsPublication . RÉSIO FARINHA, JOÃO PAULO; Ribeiro Santos, Vasco; Martinho, DomingosA company’s competitive advantage largely depends on the longevity and quality of its customer relationships, making it essential to understand which tools best support these interactions. In particular, identifying the factors that shape the impact of Customer Relationship Management (CRM) systems on business performance is crucial. This study examines the influence of CRM on the business performance of Portuguese companies by employing a conceptual model structured around five dimensions: customer-centric management (CCM), CRM organization (CRMO), operational CRM (OCRM), customer service quality (CSQ), and technological turbulence (TT). Data were gathered via a ques tionnaire completed by employees of Portuguese firms using CRM systems, yielding a total of 228 valid responses. Of the nine hypotheses tested, eight were confirmed. The results indicate that CRM organization (CRMO) exerts the strongest positive influence on business performance (0.457), followed by customer service quality (CSQ), operational CRM (OCRM), and customer-centric management (CCM). The study also confirms that technological turbulence (TT) moderates the relationship between the CRM dimensions and business performance. These findings suggest that the proposed model is well-suited to the context of Portuguese SMEs and provide valuable insights for managers aiming to enhance competitiveness through the strategic use of CRM systems. Additionally, the results offer a relevant contribution to the academic literature on CRM and business performance