Browsing by Author "Quintela, Joana"
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- Health and wellness tourism: the impact of quality service on clients' satisfactionPublication . Quintela, Joana; Correia, Anabela
- Health, welness and medical tourism: a conceptual approachPublication . Quintela, Joana; Costa, Carlos; Correia, AnabelaNowadays, health, wellness and medical tourism are recognized as one of the most developed and growing sector of today’s thriving tourism industry that has increased its activity worldwide, due to a lot of social and economic circumstancies that leads people to achieve and pursue a better quality of life. However, these kind of tourism face a multitude of challenges and one of that challenges is the discrepance on its different conceptual approaches and definitions. A literature review on this topic with a descriptive, comparative and exploratory nature was conducted, building a theoretical framework on this field of study. Units of meaning for the definition of the concept categories were elected, which allowed to reflect and sintetize the different approaches to the topic. This analysis brought other perspectives of identification and description of distinct themes, including a few issues about health, wellness, medical tourism, wellbeing and quality of life. Therefore, the main goal of this paper is to summarize and clarify this complex and sweeping concept that assumes in a prominent role in the global context of tourism and results in a concise overview of the literature produced on the subject towards a small contribution to a better understanding of the concept.
- Influence of Service Quality and Satisfaction in Future Behavioral Intentions among Health and Wellness UsersPublication . Quintela, Joana; Correia, AnabelaThis paper analyses the influence of service quality and satisfaction in future behavioral intentions in health and wellness tourists. Service quality was defined by Parasuraman, Zeithaml e Berry (1985) through the SERVQUAL scale with five dimensions: tangibility, reliability, responsiveness, assurance, and empathy. To analyse the future behavioral intentions, we considered the return and recommend intentions. A survey was conducted at five health and wellness tourism units situated in the central region of Portugal and the sample was constituted by a total of 268 users. The result analysis permitted to verify that service quality and satisfaction influences future behavioral intentions. It appears to be evident that the dimensions of assurance and empathy are the ones that most influence future behavioral intentions. In what concerns to satisfaction, we verify that it’s related with these both intentions, but mainly with the intention to return and to and reuse those health and wellness services. These results and the implications for health and wellness tourism organizations are discussed.
- A influência da qualidade de serviço e da satisfação no comportamento pós-consumo no turismo de saúde e bem-estarPublication . Quintela, Joana; Correia, Anabela
- Qualidade de serviço no turismo de saúde e bem-estar: um estudo exploratórioPublication . Quintela, Joana; Correia, Anabela; Antunes, Joaquim
- Service quality in health and wellness tourism: trends in PortugalPublication . Quintela, Joana; Correia, Anabela; Antunes, Joaquim
- Service quality: a competing value in the health and wellness industryPublication . Quintela, Joana; Correia, Anabela; Antunes, Joaquim
- The role of health and wellness tourism in sustainable territorial developmentPublication . Quintela, Joana; Costa, Carlos; Correia, Anabela