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Gestão da mudança nos sistemas de informação hospitalares públicos portugueses
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Abstract(s)
Desde os anos 80 até aos dias de hoje a informação tem vindo a ser cada vez mais a força motriz das empresas, pois é com base nos Sistemas de Informação que se tomam as decisões que influenciam vertiginosamente os negócios. Estamos numa sociedade que cada vez mais privilegia a informação como uma das suas preocupações mais dominantes. A necessidade de existirem numa organização as infraestruturas adequadas para a sua recolha, armazenamento, processamento e distribuição faz com que uma parcela apreciável do esforço das instituições e/ou organizações ao nível de recursos humanos e financeiros sejam canalizados neste sentido. Associado a este esforço, está a mudança organizacional que constitui nos dias hoje uma realidade nas organizações, no entanto e como se trata de um processo complexo, nem sempre é gerido de uma forma eficaz e eficiente. Como tal, as organizações são caracterizadas por ambientes bastante complexos, dinâmicos, imprevisíveis, que estão sujeitas a grandes mudanças que despoletam na sua maior essência conflitos nas equipas. Assim sendo, e de forma a que estas mudanças sejam proveitosas, é efetivamente premente desenvolver um conjunto de competências de gestão com recurso a estratégias baseadas em metodologias que permitam aplicar boas práticas e ferramentas na gestão de conflitos que possibilitem comunicar assertivamente favorecendo a reflexão e a discussão como meios para alcançar o consenso e o compromisso.
Esta dissertação tem com objetivo principal investigar a associação da mudança aos sistemas de informação, nas instituições hospitalares de Portugal através da utilização da metodologia ITIL. Esta metodologia sobejamente conhecida e aplicada a nível internacional não prevê nas suas fases a gestão da mudança ou uma esta relacionada com a estão da mudança por este motivo constitui uma oportunidade para o estudo científico para a relevância da inclusão da mudança quando se concebem e implementa novos serviços de IT.
From the 1980s to the present day, information has been increasingly the driving force of companies, as it is based on Information Systems that decisions are taken that have a tremendous influence on business. We are in a society that increasingly privileges information as one of its most dominant concerns. The need for an organization to have adequate infrastructures for its collection, storage, processing and distribution means that an appreciable portion of the efforts of institutions and / or organizations in terms of human and financial resources are channelled in this direction. Associated with this effort is the organizational change that is nowadays a reality in organizations, however and as it is a complex process, it is not always managed in an effective and efficient way. As such, organizations are characterized by very complex, dynamic, unpredictable environments, which are subject to major changes that essentially trigger team conflicts. Therefore, and in order for these changes to be profitable, it is really urgent to develop a set of management skills using strategies based on methodologies that allow the application of good practices and tools in conflict management that make it possible to assertively communicate favouring reflection and discussion as a means of reaching consensus and commitment. This dissertation has as main objective to investigate the association of change with information systems, in hospital institutions in Portugal using ITIL methodology. This widely known methodology and applied at an international level does not foresee in its phases the management of change or one related to the state of change for this reason constitutes an opportunity for scientific study for the relevance of including change when designing and implementing new ones. IT services.
From the 1980s to the present day, information has been increasingly the driving force of companies, as it is based on Information Systems that decisions are taken that have a tremendous influence on business. We are in a society that increasingly privileges information as one of its most dominant concerns. The need for an organization to have adequate infrastructures for its collection, storage, processing and distribution means that an appreciable portion of the efforts of institutions and / or organizations in terms of human and financial resources are channelled in this direction. Associated with this effort is the organizational change that is nowadays a reality in organizations, however and as it is a complex process, it is not always managed in an effective and efficient way. As such, organizations are characterized by very complex, dynamic, unpredictable environments, which are subject to major changes that essentially trigger team conflicts. Therefore, and in order for these changes to be profitable, it is really urgent to develop a set of management skills using strategies based on methodologies that allow the application of good practices and tools in conflict management that make it possible to assertively communicate favouring reflection and discussion as a means of reaching consensus and commitment. This dissertation has as main objective to investigate the association of change with information systems, in hospital institutions in Portugal using ITIL methodology. This widely known methodology and applied at an international level does not foresee in its phases the management of change or one related to the state of change for this reason constitutes an opportunity for scientific study for the relevance of including change when designing and implementing new ones. IT services.
Description
Keywords
ITIL Metodologia Mudança Centros Hospitalares Impactos Sistemas de Informação Methodology Change Hospitals Impacts Information Systems