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Publication
Projeto passo a passo: Bem-estar e orientação em emergência hospitalar
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Authors
Abstract(s)
O presente estudo aborda a otimização da experiência dos utentes em contextos de urgência hospitalar, recorrendo à implementação de estratégias de design centrado no ser humano e sistemas eficazes de orientação. Esta desorganização contribui para elevados níveis de stress e ansiedade nos pacientes e acompanhantes, além de afetar negativamente a eficiência dos próprios serviços de saúde.
Como objetivo principal de investigação, implementou-se o design para melhorar a experiência dos pacientes em contexto hospitalar. O foco foi feito na Wayfinding, orientação espacial, e na ajuda a proporcionar o bem-estar físico e mental de cada um. Os objetivos foram analisar as principais dificuldades enfrentadas pelos pacientes durante a sua ida e a sua estadia dentro do serviço de urgências, para proporcionar práticas no design hospitalar e soluções de fácil acesso, centradas no ser humano.
A metodologia utilizada foi qualitativa, com entrevistas a profissionais de saúde e questionários a utentes de hospitais públicos em Portugal.
Como resposta, foi desenvolvido o projeto “Passo a Passo”, uma aplicação digital com realidade aumentada, mapas virtuais e a possibilidade de impressão de percursos através de quiosques hospitalares. O design da aplicação recorre a cores de alto contraste e tipografia legível, adaptando-se a diferentes perfis de utilizador.
A investigação demonstra que o design tem um papel estratégico na organização hospitalar, promovendo percursos mais claros, autonomia do utente e redução do stress em ambientes de elevada pressão emocional.
This study looks at optimizing the user experience in hospital emergency contexts by implementing human-centered design strategies and effective guidance systems. This disorganization contributes to high levels of stress and anxiety in patients and companions, as well as negatively affecting the efficiency of the health services themselves. As the main research objective, the design was implemented to improve the patient’s experience in a hospital setting. The focus was on wayfinding, spatial orientation and helping to provide physical and mental well-being for each patient. The objectives were to analyze the main difficulties faced by patients during their visit to the emergency department, which provided practices in hospital design and solutions that were easy to access and, most importantly, human-centered. The methodology used was qualitative, with interviews to health professionals and questionnaires with users of public hospitals in Portugal. In response, the “Passo a Passo” project was developed, a digital application with augmented reality, virtual maps and the possibility of printing routes via hospital kiosks. The application's design uses high-contrast colors and legible typography, adapting itself to different user profiles. The research shows that design plays a strategic role in hospital organization, promoting clearer routes, user autonomy and reducing stress in environments of high emotional pressure.
This study looks at optimizing the user experience in hospital emergency contexts by implementing human-centered design strategies and effective guidance systems. This disorganization contributes to high levels of stress and anxiety in patients and companions, as well as negatively affecting the efficiency of the health services themselves. As the main research objective, the design was implemented to improve the patient’s experience in a hospital setting. The focus was on wayfinding, spatial orientation and helping to provide physical and mental well-being for each patient. The objectives were to analyze the main difficulties faced by patients during their visit to the emergency department, which provided practices in hospital design and solutions that were easy to access and, most importantly, human-centered. The methodology used was qualitative, with interviews to health professionals and questionnaires with users of public hospitals in Portugal. In response, the “Passo a Passo” project was developed, a digital application with augmented reality, virtual maps and the possibility of printing routes via hospital kiosks. The application's design uses high-contrast colors and legible typography, adapting itself to different user profiles. The research shows that design plays a strategic role in hospital organization, promoting clearer routes, user autonomy and reducing stress in environments of high emotional pressure.
Description
Keywords
Design de orientação Design para a saúde Circuitos Rotas Mobilidade