Loading...
Publication
Do Operacional à Liderança: o Impacto da Experiência Prática na Preparação de Líderes no Setor Hoteleiro
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 2.61 MB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
O desenvolvimento de competências de liderança é um elemento central para o sucesso organizacional, especialmente no setor da hotelaria, onde a complexidade operacional exige líderes preparados e versáteis. Este projeto analisa de que forma a experiência prática adquirida em diferentes áreas operacionais contribui para a formação de líderes mais eficazes. A investigação parte do pressuposto de que a vivência direta em contexto real, designada formação experiencial, permite desenvolver competências como comunicação, tomada de decisão, empatia, flexibilidade e visão global do negócio. Para ilustrar esta realidade, recorre-se ao estudo de caso do Programa 365 do Grupo Vila Galé, um programa de rotação funcional que promove a imersão dos participantes em várias áreas das unidades hoteleiras ao longo de um ano.
This study explores the contribution of structured operational rotation to the development of leadership skills in the hospitality industry. Using the 365 Programme of the Vila Galé Group as a case study, the research examines how immersive, real-world experience supports the professional growth of future assistant managers. A qualitative methodology was adopted, with data collected through questionnaires distributed to current trainees, former participants, prospective candidates, and professionals in management and human resources who are directly involved in the program’s supervision. The findings indicate that participants generally view the program as a valuable learning opportunity, particularly in developing interpersonal communication, team leadership, and adaptability. However, some challenges were also identified, including the need for clearer progression criteria, more consistent mentoring, and a stronger emphasis on strategic thinking. Based on these insights, the study proposes practical recommendations for enhancing the program and offers a model that may inform similar initiatives in other hospitality organizations.
This study explores the contribution of structured operational rotation to the development of leadership skills in the hospitality industry. Using the 365 Programme of the Vila Galé Group as a case study, the research examines how immersive, real-world experience supports the professional growth of future assistant managers. A qualitative methodology was adopted, with data collected through questionnaires distributed to current trainees, former participants, prospective candidates, and professionals in management and human resources who are directly involved in the program’s supervision. The findings indicate that participants generally view the program as a valuable learning opportunity, particularly in developing interpersonal communication, team leadership, and adaptability. However, some challenges were also identified, including the need for clearer progression criteria, more consistent mentoring, and a stronger emphasis on strategic thinking. Based on these insights, the study proposes practical recommendations for enhancing the program and offers a model that may inform similar initiatives in other hospitality organizations.
Description
Keywords
Projeto aplicado Liderança Desenvolvimento de competências Formação experiencial Formação prática Hotelaria Gestão operacional