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Modelos de organização de trabalho nas empresas TIC: um estudo de caso
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Advisor(s)
Abstract(s)
A organização do trabalho de forma eficaz e eficiente tem sido uma constante preocupação
do homem. Os motivos impulsionadores desta busca, no seio das organizações, apresentam as
mais variadas naturezas, desde a necessidade de obter melhores resultados das acções e dos
recursos, até ao aumento da qualidade dos bens e serviços, passando pela preocupação com a
segurança no trabalho e com a garantia de uma melhor coordenação das várias equipas, entre
outros.
Partindo da certeza que o tema proposto não é novo, considera-se pertinente o seu estudo,
num ambiente altamente dinâmico, com novos desafios que surgem quase diariamente e numa
altura em que a inovação é indispensável para responder a mercados cada vez mais exigentes. As
tecnologias de informação e comunicação surgem como um pilar que suporta e facilita essa
inovação, quer em termos da execução das acções, quer em tempos de resposta, pois permite
fazer adaptações e desenvolvimentos num mais curto espaço de tempo.
Neste contexto, o presente estudo tem como objectivo estudar modelos de organização de
trabalho numa empresa do sector das tecnologias de informação e comunicação.
Partindo da análise dos modelos de organização do trabalho e da sua evolução, este estudo
pretende focar a sua atenção nos novos modelos de organização do trabalho e nos modelos
flexíveis de trabalho assentes em estruturas também essas flexíveis, numa competência de
excelência, na confiança e numa maior participação por parte dos trabalhadores.
A metodologia utilizada será o estudo de caso, recorrendo-se à observação participante, às
entrevistas semi-estruturadas e à análise documental. Pretende-se, fazer uma caracterização da
empresa através da sua actividade, história, estrutura e artefactos da cultura organizacional, bem
como estudar a sua organização do trabalho.
Os resultados obtidos permitem a identificação de modelos inovadores de organização de
trabalho em empresas TIC, corroborando desta forma com a literatura existente. Permitem
também o reconhecimento, neste sector de actividade, da tendência para a utilização de modelos
flexíveis de organização do trabalho, nomeadamente: a natureza de trabalho assente em equipas
semi-autónomas, a existência de funções variadas com um elevado grau de autonomia que
permitem a mobilização e desenvolvimento de novas competências, e a adopção de práticas de
gestão de recursos humanos que possibilitam o desenvolvimento de competências.
The organization of work effectively and efficiently has been a constant worry for mankind. The reasons for this search ,in the heart of the organizations, depends on its nature, from the need to obtain better results of actions and appeals, to the increasing quality of goods and services, taking into concern safe working conditions and ensuring better coordination of several teams, amongst others. Based on the certainty that the proposed topic is not new, it is considered appropriate, in a constantly changing environment with new challenges that arise almost daily and at a time when innovation is required to meet increasingly demanding markets. New technologies have emerged as a pillar that supports and eases this innovation, allowing the implementation of actions with less effort than the effort required to perform the same actions without using new technologies, both in time response, because it allows to adaptations and developments in the shortest time. In this context, this study aims to explore methods of work organization in a information and communication technologies company. Based on the analysis of models of a working organization and its evolution, this study intends to focus its attention on new forms of work organization and forms of flexible work structures based on a more flexible jurisdiction of excellence, confidence and greater participation by workers. The methodology used is the case study, resorting to the participating observation, semistructured interviews and documentation analysis. It intends to characterize the company through its activities, history, structure and organizational culture artifacts, as well as studying work organization. The observed results allow the identification of innovating ways of work organization in ICT (Information and Communication Technologies) companies, confirming what is already recognized in the existing literature. It also allows the acknowledge that flexible work organization forms tend to be used in this sector, including: the work nature based in semi-autonomous teams, the existence of various functions with a high degree of autonomy allowing new skills development and the human resources practices that enable the evolution of skills.
The organization of work effectively and efficiently has been a constant worry for mankind. The reasons for this search ,in the heart of the organizations, depends on its nature, from the need to obtain better results of actions and appeals, to the increasing quality of goods and services, taking into concern safe working conditions and ensuring better coordination of several teams, amongst others. Based on the certainty that the proposed topic is not new, it is considered appropriate, in a constantly changing environment with new challenges that arise almost daily and at a time when innovation is required to meet increasingly demanding markets. New technologies have emerged as a pillar that supports and eases this innovation, allowing the implementation of actions with less effort than the effort required to perform the same actions without using new technologies, both in time response, because it allows to adaptations and developments in the shortest time. In this context, this study aims to explore methods of work organization in a information and communication technologies company. Based on the analysis of models of a working organization and its evolution, this study intends to focus its attention on new forms of work organization and forms of flexible work structures based on a more flexible jurisdiction of excellence, confidence and greater participation by workers. The methodology used is the case study, resorting to the participating observation, semistructured interviews and documentation analysis. It intends to characterize the company through its activities, history, structure and organizational culture artifacts, as well as studying work organization. The observed results allow the identification of innovating ways of work organization in ICT (Information and Communication Technologies) companies, confirming what is already recognized in the existing literature. It also allows the acknowledge that flexible work organization forms tend to be used in this sector, including: the work nature based in semi-autonomous teams, the existence of various functions with a high degree of autonomy allowing new skills development and the human resources practices that enable the evolution of skills.
Description
Dissertação de Mestrado em Gestão Estratégica de Recursos Humanos
Keywords
Modelos de organização do trabalho Organização do trabalho em equipa Tecnologias de informação e comunicação Empresas de elevada intensidade de conhecimento Work organization models Team work Information and communication technologies Knowledge intensive firms
Citation
Publisher
Escola Superior de Ciências Empresarias