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Guidelines for Qualitative Case Research in Operations Management: A Banking Service Industry Perspective

2018Conference object Open access
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dc.contributor.authorReis, João Carlos Gonçalves dos
dc.contributor.authorAmorim, Marlene Paula Castro
dc.contributor.authorMelão, Nuno Filipe Rosa
dc.date.accessioned2018-06-29T19:21:32Z
dc.date.available2018-06-29T19:21:32Z
dc.date.issued2018
dc.description.abstractThis paper provides useful recommendations that may help researchers to effectively conduct their case studies in the banking service industry. This paper uses a qualitative multi-method research strategy, which combines different qualitative research methods. It contains two main sections, a systematic literature review and the authors’ experience in the banking industry over the course of eight years of in-depth research in a Portuguese private bank. The results indicate that some sampling strategies are being neglected in the literature. The snowball sampling may become a useful strategy to build up samples from an initial small pool of informants and, thereby, mitigate the effect of banking data inaccessibility. Building upon Yin’s (2003) guidelines, we recommend four sources of data collection, which fit well the banking industry research. Due to space limitations, we had to leave aside such important areas as data analysis, validity or ethics, but we hope this can instigate other researchers to conduct further research and, therefore, contribute to the management literature.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationGuidelines for qualitative case research in operations management: a banking service industry perspectivept_PT
dc.identifier.isbn978-1-911218-93-7
dc.identifier.issn2049-0976
dc.identifier.urihttp://hdl.handle.net/10400.26/23199
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherAcademic Conferences and Publishing International Limitedpt_PT
dc.subjectPrivate Bankingpt_PT
dc.subjectService Industrypt_PT
dc.subjectMulti-method Researchpt_PT
dc.subjectCase Studypt_PT
dc.subjectSystematic Literature Reviewpt_PT
dc.subjectSampling Strategypt_PT
dc.titleGuidelines for Qualitative Case Research in Operations Management: A Banking Service Industry Perspectivept_PT
dc.typeconference object
dspace.entity.typePublication
oaire.citation.conferencePlaceRome, Italypt_PT
oaire.citation.endPage327pt_PT
oaire.citation.startPage319pt_PT
oaire.citation.title17th European Conference on Research Methodology for Business and Management Studiespt_PT
person.familyNameReis
person.familyNameAmorim
person.familyNameMelão
person.givenNameJoão Carlos Gonçalves dos
person.givenNameMarlene
person.givenNameNuno
person.identifier.ciencia-id4A1F-8ACA-192B
person.identifier.ciencia-idCA19-8758-7772
person.identifier.ciencia-id2F1D-7C4C-9AEE
person.identifier.orcid0000-0002-8504-0065
person.identifier.orcid0000-0002-0901-0614
person.identifier.orcid0000-0002-1359-3437
person.identifier.ridL-6686-2017
person.identifier.ridF-6613-2018
person.identifier.scopus-author-id57969435800
person.identifier.scopus-author-id55250827300
person.identifier.scopus-author-id6507014196
rcaap.rightsopenAccesspt_PT
rcaap.typeconferenceObjectpt_PT
relation.isAuthorOfPublicationa0d124a0-d910-4304-ace8-5e20f27efa21
relation.isAuthorOfPublication827c9e8a-12f6-4b7f-a817-11b3c9c60cb4
relation.isAuthorOfPublication69282c67-85a0-4441-93ec-c1ca2104ab18
relation.isAuthorOfPublication.latestForDiscoverya0d124a0-d910-4304-ace8-5e20f27efa21

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