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A presente Tese de Mestrado, subordinada ao tema “Implementação de Indicadores Chave de Desempenho no Corpo de Fuzileiros” pretende identificar lacunas na avaliação efectuada nas unidades de Fuzileiros e determinar a melhor forma de operacionalizar os Indicadores Chave de Desempenho no Corpo de Fuzileiros identificando os contributos desta ferramenta para a medição do desempenho. Para cumprir os objectivos supracitados seguiu-se uma lógica dedutiva, baseada em análises documentais, pesquisas em fontes abertas e realização de entrevistas. Posteriormente redigiu-se o presente trabalho, que se encontra organizado em sete capítulos: “Introdução”, Metodologias de investigação”, “Enquadramento conceptual”, “Casos de estudo sobre a implementação de indicadores chave de desempenho”, “Estrutura de avaliação na Marinha”, “Apresentação e análise de resultados” e “Conclusões”. Do estudo efectuado conclui-se que as doutrinas relativas à medição de desempenho estão bastantes desenvolvidas e os conceitos perfeitamente bem definidos mas, nem todas as organizações têm a capacidade de implementar estes sistemas de avaliação devido à pouca margem que têm para investir em sistemas que podem não resultar; Nas organizações capazes de implementar estes sistemas e de, ao mesmo tempo, estruturar e definir KPI como sistema de medição de desempenho, podem verificar-se aspectos similares nos diferentes casos de estudo abordados. Por norma, são as áreas técnicas que definem as métricas em que vão ser avaliadas, os indicadores chave de desempenho tem número reduzido, existem dashboard para se visualizar os resultados individuais e colectivos e os Indicadores Chave de Desempenho estão associados aos sistemas de recompensas; Na Marinha Portuguesa, os sistemas de avaliação de desempenho decorrem do cumprimento das listas tarefa que concorrem para os diferentes Padrões de Prontidão Operacionais. Contudo, existem algumas diferenças entre os modelos utilizados pelo Centro Integrado de Treino e Avaliação Naval e os usados pelo Corpo de Fuzileiros. A forma encontrada para melhorar a lacuna apresentada passa pela implementação dos Indicadores Chave de Desempenho, através das etapas propostas, pois esta ferramenta pretende melhorar, motivar, controlar, maximizar e visualizar o desempenho das unidades de Fuzileiros, transmitindo a visão operacional através de um sistema simples.
This thesis, entitled "Implementation of Key Performance Indicators in Marine Corps” aims to identify gaps in the evaluation of Marine unit soft he Portuguese Navy and to determine how best to operationalize the Key Performance Indicators in these units, clarifying the contributions of the present work for performance measuring. To meet the above objectives a deductive logic was adopted, based on desk studies research on open sources and interviews. Later, the present work was written, which was then organized into seven chapters: "Introduction, " Research methodologies ", "Conceptual framework", "Case studies on the implementation of key performance indicators", "Structure of the Navy evaluation", "Presentation and analysis of results “and "Conclusions". The study concludes that the doctrines concerning the measurement of performance are well developed and the concepts are perfectly well defined. Yet, not all organizations have the ability to implement these evaluation systems, due to the little room they have to invest in systems that may not work; in organizations able to implement these systems and at the same time, structure and define KPI for performance evaluation, similarities may been counter edinthe case studies discussed. As a rule, the technical departments are the ones who define the metrics that will be assessed, the key performance indicators have reduced numbers, there are dashboards to view the individual and collective performance results and Key Performance Indicators are associated with a reward system; In the Portuguese Navy, systems for performance evaluation result of the completion of task lists that account for different patterns of Operational Readiness adopted. However, there are some differences between the models used by the Naval Center for Integrated Training and Assessment (CITAN) and the Marine Corps. To fill the gap sand breaches encountered, it is presented an implementation of Key Performance Indicators through the various steps proposed, since this tool aims to improve, motivate, manage, view and maximize the performance of the Marine units, giving an operational view through a simple system.
This thesis, entitled "Implementation of Key Performance Indicators in Marine Corps” aims to identify gaps in the evaluation of Marine unit soft he Portuguese Navy and to determine how best to operationalize the Key Performance Indicators in these units, clarifying the contributions of the present work for performance measuring. To meet the above objectives a deductive logic was adopted, based on desk studies research on open sources and interviews. Later, the present work was written, which was then organized into seven chapters: "Introduction, " Research methodologies ", "Conceptual framework", "Case studies on the implementation of key performance indicators", "Structure of the Navy evaluation", "Presentation and analysis of results “and "Conclusions". The study concludes that the doctrines concerning the measurement of performance are well developed and the concepts are perfectly well defined. Yet, not all organizations have the ability to implement these evaluation systems, due to the little room they have to invest in systems that may not work; in organizations able to implement these systems and at the same time, structure and define KPI for performance evaluation, similarities may been counter edinthe case studies discussed. As a rule, the technical departments are the ones who define the metrics that will be assessed, the key performance indicators have reduced numbers, there are dashboards to view the individual and collective performance results and Key Performance Indicators are associated with a reward system; In the Portuguese Navy, systems for performance evaluation result of the completion of task lists that account for different patterns of Operational Readiness adopted. However, there are some differences between the models used by the Naval Center for Integrated Training and Assessment (CITAN) and the Marine Corps. To fill the gap sand breaches encountered, it is presented an implementation of Key Performance Indicators through the various steps proposed, since this tool aims to improve, motivate, manage, view and maximize the performance of the Marine units, giving an operational view through a simple system.
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Desempenho Medição de Desempenho Indicadores Chave de Desempenho Corpo de Fuzileiros