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Profile of human resources and skills needs in the portuguese tourism sector

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dc.contributor.authorCosta, Vânia
dc.contributor.authorMoura, Andreia
dc.contributor.authorMira, Maria do Rosário
dc.contributor.authorCerdeiras, António
dc.contributor.authorCruz, Inês Pinto da
dc.contributor.authorPereira, Filipe
dc.contributor.authorMartins, Maria Isabel
dc.contributor.authorConceição, Oscarina
dc.contributor.authorPinheiro, Bruno
dc.contributor.authorAlmeida, Cláudia
dc.date.accessioned2023-10-24T09:04:43Z
dc.date.available2023-10-24T09:04:43Z
dc.date.issued2019
dc.description.abstractThe tourism sector has been presented as one of the most important sectors of diverse economies due to its capacity to contribute to economic growth and job creation. Being an industry of people, it directly depends on the performance of activities, skills, professionalism, quality and competitiveness, so it is essential to answer with precise planning politics which should be the most approximated ones to the real needs of the sector. In Portugal, the tourism sector continues to reinforce its importance in society and in the national economy since it remains the main exporting economic sector. On the other hand, the main challenge of this sector is qualifying and increasing the level of qualification of its workers due to their inadequate level of qualification, since 50% of the employed population in this sector has a primary education level. Therefore, it has defined, in its public policies, the goal of duplicating, in the next decade, the number of employees with high school education qualifications. In this sense, once skills are becoming the global currency of the 21st century, this study aims to feature the main soft skills that touristic human resources should hold, based on the importance given to them by the national entrepreneurs of the sector. This study is based on a sample of 555 answers and used a qualitative methodology throughout a profound review of the literature as well as a quantitative methodology where an online survey was implemented, expecting to develop the ideal profile of the tourism human resources. The results of the study suggest that the profile of human resources in the tourism sector should include skills such as teamwork, knowledge of market trends, ability to conduct efficient strategic processes and decisions, as well as language skills, sales skills and digital communication.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.urihttp://hdl.handle.net/10400.26/47440
dc.language.isoengpt_PT
dc.publisher[Politécnico do Porto]pt_PT
dc.subjectskillspt_PT
dc.subjecthuman capitalpt_PT
dc.subjecthuman resourcespt_PT
dc.subjectpeople managementpt_PT
dc.subjecttourismpt_PT
dc.titleProfile of human resources and skills needs in the portuguese tourism sectorpt_PT
dc.typeconference object
dspace.entity.typePublication
oaire.citation.conferencePlace[Porto]pt_PT
oaire.citation.endPage116pt_PT
oaire.citation.startPage108pt_PT
oaire.citation.title[Proceedings of the 15th European Conference in Management Leadership and Governance (ECMLG)]pt_PT
person.familyNameAntunes Moura
person.familyNameMira
person.givenNameAndreia Filipa
person.givenNameMaria do Rosário
person.identifierF-9184-2019
person.identifier.ciencia-idC914-D38F-F7ED
person.identifier.ciencia-idCD1A-B0DE-3AC9
person.identifier.orcid0000-0002-1722-3476
person.identifier.orcid0000-0001-8878-955X
person.identifier.scopus-author-id57199410674
person.identifier.scopus-author-id57204468916
rcaap.rightsopenAccesspt_PT
rcaap.typeconferenceObjectpt_PT
relation.isAuthorOfPublicationf30255bf-889d-418e-9ddd-77927f21109c
relation.isAuthorOfPublication12f262ad-f940-4727-b5b1-8ed069a67cf7
relation.isAuthorOfPublication.latestForDiscoveryf30255bf-889d-418e-9ddd-77927f21109c

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