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Publication
Perceção do stress do técnico de manutenção de elevadores
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| 3.54 MB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
A investigação denominada de “Perceção do Stress do Técnico de Manutenção de
Elevadores” pretende estudar um risco psicossocial, o stress ocupacional, no Técnico de
Manutenção de Elevadores e apresentar recomendações que possibilitem a todos os
trabalhadores desenvolver as competências que lhes permitam identificar e prevenir este
risco. O presente estudo desenvolvido em 8 delegações de uma organização multinacional
de manutenção de elevadores localizada em Portugal, foi aplicado a uma amostra de 120
Técnicos de Manutenção, utilizando-se uma metodologia quantitativa, procurando-se
estudar as dimensões requisitos para o trabalho, confronto com problemas no trabalho,
condições do local de trabalho, carga de trabalho, relacionamento no trabalho e satisfação
no trabalho. Inclui-se também neste estudo a relação que a idade, a antiguidade e a
localização geográfica têm sobre as dimensões identificadas.
Salienta-se dos resultados encontrados que os requisitos para o trabalho, o confronto com
problemas no trabalho, as condições de trabalho, e a carga de trabalho, em particular a
frequência e o volume de trabalho e a quantidade de vezes com que o trabalho é realizado
sozinho, assumem saliência na perceção de stress pelo Técnico de Manutenção. A idade, a
antiguidade na organização e o local da delegação também assumem uma função
explicativa da presença de stress ocupacional.
Como estudo que visa a intervenção organizacional, elegeram-se ações de melhoria
ajustadas aos resultados do estudo, para implementação na organização, elencando-se
recomendações específicas para cada uma das dimensões estudadas.
The research called "Stress Perception of the Elevators Maintenance Technician" aims to study a psychosocial risk, occupational stress, in the Maintenance Technician of Elevators and present recommendations that enable all workers to develop the skills that allow them to identify and prevent this risk. The present study, developed in 8 delegations located in Portugal, from a multinational elevator maintenance organization, was applied, using a quantitative methodology, to a sample of 120 Maintenance Technicians, looking to study the dimensions requirements for work, confrontation with problems at work, workplace conditions, workload, work relationship and job satisfaction. Also included in this study is the relationship that age, antiquity and geographic location have about the identified dimensions. It’s highlighted the results found that the requirements for work, the confrontation with problems in the work, the work conditions, and the work load, in particular the frequency, the work volume and the amount of times with which the work is performed alone, assume a salience in the perception of stress by the Maintenance Technician. Age, seniority in the organization and location of the delegation also assume an explanatory function of the presence of occupational stress. As a study aimed at organizational intervention, improvement actions adjusted to the results of the study were chosen for implementation in the organization, listing specific recommendations for each of the dimensions studied. Keywords:
The research called "Stress Perception of the Elevators Maintenance Technician" aims to study a psychosocial risk, occupational stress, in the Maintenance Technician of Elevators and present recommendations that enable all workers to develop the skills that allow them to identify and prevent this risk. The present study, developed in 8 delegations located in Portugal, from a multinational elevator maintenance organization, was applied, using a quantitative methodology, to a sample of 120 Maintenance Technicians, looking to study the dimensions requirements for work, confrontation with problems at work, workplace conditions, workload, work relationship and job satisfaction. Also included in this study is the relationship that age, antiquity and geographic location have about the identified dimensions. It’s highlighted the results found that the requirements for work, the confrontation with problems in the work, the work conditions, and the work load, in particular the frequency, the work volume and the amount of times with which the work is performed alone, assume a salience in the perception of stress by the Maintenance Technician. Age, seniority in the organization and location of the delegation also assume an explanatory function of the presence of occupational stress. As a study aimed at organizational intervention, improvement actions adjusted to the results of the study were chosen for implementation in the organization, listing specific recommendations for each of the dimensions studied. Keywords:
Description
Dissertação submetida como requisito parcial para
obtenção do grau de Mestre em Higiene e
Segurança no Trabalho
Keywords
Riscos Psicossociais Stress Ocupacional Prevenção Psychosocial Risks Occupational Stress Prevention MSHT
Pedagogical Context
Citation
Publisher
Instituto Politécnico de Setúbal. Escola Superior de Ciências Empresariais