A carregar...
Publicação
Gestão de identidade e de acesso dos motoristas em terminal de contentores internacional
| Nome: | Descrição: | Tamanho: | Formato: | |
|---|---|---|---|---|
| 3.64 MB | Adobe PDF |
Autores
Orientador(es)
Resumo(s)
O setor do transporte marítimo em Portugal tem registado, nos últimos anos, uma
evolução significativa ao nível da modernização das infraestruturas portuárias, da digitalização
dos processos logísticos e da implementação de tecnologias inovadoras que melhoram a
eficiência e a sustentabilidade das operações. No contexto duma economia global altamente
concorrencial, a adoção de novas tecnologias de informação pelas empresas e a otimização dos
seus processos de trabalho, são cruciais para alcançar uma vantagem competitiva, conducente
em alguns casos, à alteração dos próprios modelos de negócio. A utilização dos Sistemas de
Informação (SI) e das suas componentes de Tecnologia da Informação e Comunicação (TIC)
na criação de ferramentas mais eficientes tem-se revelado uma mais-valia significativa para as
empresas. Este fenómeno é particularmente notório no aumento da segurança e da eficiência
dos processos de negócio, nos quais a intervenção humana pode ser substancialmente reduzida.
Diversos estudos têm demonstrado os benefícios decorrentes desta implementação, destacandose o incremento da segurança, da produtividade e da velocidade de execução, bem como a
redução de custos e de erros. Adicionalmente, verifica-se uma melhoria expressiva na qualidade
dos serviços prestados, o que contribui diretamente para a otimização das operações e para a
competitividade das organizações num mercado cada vez mais digitalizado e exigente.
O presente estudo teve como objetivo propor um modelo para a criação de uma
plataforma nacional de identificação e autenticação em terminais de contentores internacionais.
A investigação procurou identificar as características essenciais que a plataforma deve integrar,
promovendo a harmonização dos processos e a melhoria do desempenho operacional,
garantindo simultaneamente a sua adequação às necessidades dos diversos stakeholders e às
especificidades da atividade portuária.
A metodologia de investigação seguiu uma abordagem qualitativa e exploratória,
baseada na bibliografia, elaboração de entrevistas e na recolha de dados através de observação
direta dos processos. O Mestrando acompanhou os diversos participantes nas atividades
portuárias de modo a observar o desenrolar dos processos, a fase de entrevistas contou com a
valiosa colaboração de colegas investigadores do Instituto Politécnico de Setúbal, permitindo
recolher informações não diretamente observáveis.
Como resultado da investigação, é apresentado um modelo de plataforma de
identificação destinado a abranger os diversos portos portugueses.
The Portuguese maritime transport sector has made significant progress in recent years in modernizing port infrastructures, digitizing logistics processes and introducing innovative technologies to improve the efficiency and sustainability of operations. In the context of a highly competitive global economy, the adoption of new information technologies by companies and the optimization of their work processes are crucial for achieving a competitive advantage, in some cases leading to the change of their own business models. The use of information systems (IS) and their information technology (IT) components to create more efficient tools has proven to be extremely valuable for companies. This phenomenon is particularly noticeable in increasing the security and efficiency of business processes, where human intervention can be significantly reduced. Several studies have highlighted the benefits of such an implementation, emphasizing the increase in security, productivity and speed of execution, as well as the reduction of costs and errors. In addition, the quality of the services provided is significantly improved, directly contributing to the optimization of operations and the competitiveness of companies in an increasingly digitalized and demanding market. The aim of the present study was to propose a model for the creation of a national identification and authentication platform in international container terminals. The research sought to identify the essential features that the platform must integrate in order to promote the harmonization of processes and the improvement of operational performance, while ensuring its adaptation to the needs of the different actors and the specificities of port activity. The research methodology followed a qualitative and exploratory approach based on bibliography, interviews and data collection through direct observation of the processes. The master student accompanied the different participants in the port activities to observe the evolution of the processes. In the interview phase, the valuable collaboration with fellow researchers from the Polytechnic Institute of Setúbal was used, allowing information to be collected that was not directly observable. As a result of the investigation, a model for an identification platform covering the various Portuguese ports is presented.
The Portuguese maritime transport sector has made significant progress in recent years in modernizing port infrastructures, digitizing logistics processes and introducing innovative technologies to improve the efficiency and sustainability of operations. In the context of a highly competitive global economy, the adoption of new information technologies by companies and the optimization of their work processes are crucial for achieving a competitive advantage, in some cases leading to the change of their own business models. The use of information systems (IS) and their information technology (IT) components to create more efficient tools has proven to be extremely valuable for companies. This phenomenon is particularly noticeable in increasing the security and efficiency of business processes, where human intervention can be significantly reduced. Several studies have highlighted the benefits of such an implementation, emphasizing the increase in security, productivity and speed of execution, as well as the reduction of costs and errors. In addition, the quality of the services provided is significantly improved, directly contributing to the optimization of operations and the competitiveness of companies in an increasingly digitalized and demanding market. The aim of the present study was to propose a model for the creation of a national identification and authentication platform in international container terminals. The research sought to identify the essential features that the platform must integrate in order to promote the harmonization of processes and the improvement of operational performance, while ensuring its adaptation to the needs of the different actors and the specificities of port activity. The research methodology followed a qualitative and exploratory approach based on bibliography, interviews and data collection through direct observation of the processes. The master student accompanied the different participants in the port activities to observe the evolution of the processes. In the interview phase, the valuable collaboration with fellow researchers from the Polytechnic Institute of Setúbal was used, allowing information to be collected that was not directly observable. As a result of the investigation, a model for an identification platform covering the various Portuguese ports is presented.
Descrição
Palavras-chave
Gestão de Identidade Identificação Autenticação Controlo de Acessos Identity management Identification Authentication Access control