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A influência das características do trabalho na satisfação laboral: estudo de caso no sector agroalimentar
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Abstract(s)
A satisfação com o trabalho é um dos temas mais estudados no âmbito da Psicologia das Organizações. A nível individual ela tem um impacto importante bem-estar geral dos indivíduos e também na sua saúde física e mental. A nível organizacional a satisfação laboral influência a produtividade e consequentemente a performance das organizações. Estando, fortemente relacionado com indicadores como taxas de absentismo ou turnover. Neste sentido, embora muito estudado, este é um tema muito relevante e que necessita de constante atualização. Assim, o presente estudo tem como objetivo estudar quais a característica do trabalho mais tem impacto na satisfação dos trabalhadores de uma empresa angolana.
Em termos teóricos a presente pesquisa assenta Modelo de Caracterização do Trabalho proposto por Halkman e Oldham (1976, 1980). Para aferir a avaliação dos trabalhadores sobre 5 dimensões do trabalho previstas no modelo recorreu-se ao Job Diagnostic Survey proposto também pelo mesmo autores Halkman e Oldham (1974). A satisfação no trabalho foi medida através da Escala de Satisfação no Trabalho desenvolvida por Warr, Cook e Wall (1979).
O inquérito on-line contou com a participante de 55 trabalhadores o que corresponde a 92% dos trabalhadores de uma empresa de compra e comercialização de produtos agroalimentares.
Os resultados indicam que tanto o feedback como a autonomia percebida pelos funcionários têm impacto positivo na sua satisfação com o trabalho. O mesmo não se verifica com a importância nem com nenhuma das dimensões que a compõem (variedade, identidade e significado). Estes resultados poderão ser justificados pela natureza das atividades da organização.
Job satisfaction is one of the most studied topics in the field of Organizational Psychology. On an individual level it has an important impact on the general well-being of individuals and on their physical and mental health. At an organizational level, job satisfaction influences the productivity and consequently the performance of organizations. Being strongly related to indicators such as absenteeism or turnover rates. In this sense, although much studied, this is a very relevant topic and one that needs constant updating. Thus, this study aims to study which characteristics of work have the greatest impact on the satisfaction of workers in an Angolan company. In theoretical terms, this research is based on the Work Characterization Model proposed by Halkman and Oldham (1976, 1980). To assess the workers' assessment of the 5 dimensions of work provided for in the model, the Job Diagnostic Survey also proposed by the same authors Halkman and Oldham (1974) was used. Job satisfaction was measured using the Job Satisfaction Scale developed by Warr, Cook and Wall (1979). The on-line survey was attended by 55 workers, corresponding to 92% of the workers of a company that buys and sells agri-food products. The results indicate that both, perceived feedback, and autonomy, have a positive impact on employee’s job satisfaction. The same is not true for importance or any of the dimensions that compose it (skill variety, task identity and task significance). These results may be explained by the nature of the organization's activities.
Job satisfaction is one of the most studied topics in the field of Organizational Psychology. On an individual level it has an important impact on the general well-being of individuals and on their physical and mental health. At an organizational level, job satisfaction influences the productivity and consequently the performance of organizations. Being strongly related to indicators such as absenteeism or turnover rates. In this sense, although much studied, this is a very relevant topic and one that needs constant updating. Thus, this study aims to study which characteristics of work have the greatest impact on the satisfaction of workers in an Angolan company. In theoretical terms, this research is based on the Work Characterization Model proposed by Halkman and Oldham (1976, 1980). To assess the workers' assessment of the 5 dimensions of work provided for in the model, the Job Diagnostic Survey also proposed by the same authors Halkman and Oldham (1974) was used. Job satisfaction was measured using the Job Satisfaction Scale developed by Warr, Cook and Wall (1979). The on-line survey was attended by 55 workers, corresponding to 92% of the workers of a company that buys and sells agri-food products. The results indicate that both, perceived feedback, and autonomy, have a positive impact on employee’s job satisfaction. The same is not true for importance or any of the dimensions that compose it (skill variety, task identity and task significance). These results may be explained by the nature of the organization's activities.
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Keywords
Satisfação no Trabalho Modelo de Características do Trabalho Inquérito de Diagnóstico de Trabalho Inquérito de Satisfação no Trabalho