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Publication
Transformação para a gestão do conhecimento na entidade Transforcada S.A.
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| 4.82 MB | Adobe PDF |
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Advisor(s)
Abstract(s)
Tendo em conta a constante evolução do mercado é fundamental perceber se
as empresas estão a tomar as devidas decisões para que o seu desempenho seja
significativo de modo a garantir o seu cumprimento sobre os objetivos
estipulados e a sua posição no mercado atual. O objeto de estudo desta
investigação consiste na intervenção a uma PME (Pequena e Média Empresa)
de transportes de carga pesada nacional e internacional denominada
Transforcada S.A., onde se pretende melhorar a performance (desempenho)
da entidade, viz., otimizar a gestão do conhecimento existente, envolvendo três
fatores: processos, tecnologias, pessoas e as suas capacidades.
A revisão de literatura foi fulcral para a identificação das propriedades da
empresa em estudo e perceção de conceitos, funções e capacidades que
determinam com sucesso o Know-how (conhecimento) necessário para o
desenvolvimento da investigação. Foram recolhidas informações relevantes
que detetaram a existência de lacunas, determinando assim a importância deste
estudo.
A abordagem metodológica desta investigação é de natureza empírica baseada
num Estudo de Caso e as metodologias de investigação aplicadas são de
natureza qualitativa, numa sequência linear com duas fases ambas
exploratórias, a fase 1 sobre a revisão de literatura e a fase 2 sobre as
entrevistas semiestruturadas realizadas aos stakeholders (partes interessadas)
da entidade através do método laddering (em escada) e a técnica do Mapa
Hierárquico de Valor.
Com base na análise dos resultados obtidos denota-se que a entidade aplica
uma tipologia de gestão de conhecimento que não a permite visualizar
características atuais, importantes e inovadoras sobre três fatores: processos,
tecnologia e stakeholders (partes interessadas) e suas capacidades, impedindoa
de desenvolver-se de forma eficiente e eficaz.
Given the ever-evolving nature of the market, it is imperative to assess whether companies are making the right decisions to ensure their performance remains substantial, thereby achieving compliance with established objectives and securing their position in the current market. This research revolves around an intervention within a Small and Medium-sized Enterprise (SME) operating in the national and international heavy cargo transport sector, specifically Transforcada S.A. The study aims to investigate and present an empirical theory for enhancing the entity's performance. This enhancement focuses primarily on optimizing existing knowledge management practices, encompassing three critical dimensions: processes, technologies, individuals, and their respective capabilities. The literature review played a pivotal role in identifying the characteristics of the company under examination, as well as gaining profound insights into the concepts, functions, and capacities that underpin the necessary Know-how for advancing the research. The collection of pertinent information unearthed existing gaps, underscoring the paramount importance of this study. The research methodology adheres to an empirically grounded approach, employing a Case Study framework. Qualitative research methodologies were systematically applied in a twophase exploration. Phase 1 centred on the literature review, while Phase 2 featured semi-in-depth interviews with the entity's stakeholders. These interviews utilized the laddering method and the Hierarchical Value Map technique. Upon a comprehensive analysis of the results, it becomes conspicuously clear that the entity employs a knowledge management typology that hinders its ability to recognize contemporary, pivotal, and innovative facets encompassing three pivotal elements: processes, technology, stakeholders, and their respective capacities. Consequently, this obstructs the entity's capacity to evolve efficiently and effectively.
Given the ever-evolving nature of the market, it is imperative to assess whether companies are making the right decisions to ensure their performance remains substantial, thereby achieving compliance with established objectives and securing their position in the current market. This research revolves around an intervention within a Small and Medium-sized Enterprise (SME) operating in the national and international heavy cargo transport sector, specifically Transforcada S.A. The study aims to investigate and present an empirical theory for enhancing the entity's performance. This enhancement focuses primarily on optimizing existing knowledge management practices, encompassing three critical dimensions: processes, technologies, individuals, and their respective capabilities. The literature review played a pivotal role in identifying the characteristics of the company under examination, as well as gaining profound insights into the concepts, functions, and capacities that underpin the necessary Know-how for advancing the research. The collection of pertinent information unearthed existing gaps, underscoring the paramount importance of this study. The research methodology adheres to an empirically grounded approach, employing a Case Study framework. Qualitative research methodologies were systematically applied in a twophase exploration. Phase 1 centred on the literature review, while Phase 2 featured semi-in-depth interviews with the entity's stakeholders. These interviews utilized the laddering method and the Hierarchical Value Map technique. Upon a comprehensive analysis of the results, it becomes conspicuously clear that the entity employs a knowledge management typology that hinders its ability to recognize contemporary, pivotal, and innovative facets encompassing three pivotal elements: processes, technology, stakeholders, and their respective capacities. Consequently, this obstructs the entity's capacity to evolve efficiently and effectively.
Description
Keywords
Gestão Conhecimento Inovação Comunicação Workforce