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Publication
Estudo naturalista sobre a decisão policial em grandes eventos desportivos
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 1.24 MB | Adobe PDF |
Abstract(s)
O decisor policial enfrenta diariamente situações que exigem decisões céleres, muitas vezes
sob pressão do tempo e com limitação na informação de que dispõe. Desenvolvendo
a sua atividade num contexto complexo e incerto, as suas decisões afetam sempre inúmeras
pessoas, podendo ter implicações em si próprio, nas pessoas que comanda, no serviço
prestado ao cidadão ou até na instituição que representa. Neste estudo procuramos compreender
e descrever como é que decisores experientes, Oficiais da Polícia de Segurança
Pública com função de Comandantes de setor, tomam decisões em contexto real, mais
propriamente durante o policiamento de oito grandes eventos desportivos. Realizou-se um
estudo qualitativo, em contexto naturalista, tendo sido recolhidos dados através de pesquisa
documental, observação no terreno e aplicação de protocolos think aloud, que foram
submetidos a análise de conteúdo. Os resultados evidenciam que a experiência e o conhecimento
do decisor têm um papel fundamental em todo o processo decisional, recorrendo
a heurísticas rápidas e frugais. Além disso, ilustram que para a tomada de decisão são
utilizadas estratégias diferentes ao longo das diferentes fases de policiamento, sendo que
o decisor: recorre à simulação mental; faz avaliações sistemáticas dos cursos de ação;
pesquisa, gere e transmite apenas a informação necessária aos subordinados; analisa pistas
informativas; e, antecipa cenários, projetando expectativas sobre o decurso do policiamento.
The police decision-maker faces, on a daily basis, situations that require a swift decision, often constrained by both the time and the information available to him. Since he acts in an uncertain and complex environment, his decisions always affect many people, with potential consequences towards himself, the people under his command, in the quality of the service that is provided to the citizens, and even in the very own institution he represents. In this study, we seek to both understand and describe how is it that experienced decision-makers – police officers from the Public Security Police with responsibilities of sector commander – make their decisions in real contexts, specifically during eight major sports events policing. A qualitative study was conducted, in a naturalist context, having gathered data through document research, in situ observation, and through the application of think aloud protocols. Data was then submitted to a content analysis. Results show that the decision maker's experience and knowledge both play an important role in the overall decision-making process, using fast and frugal heuristics. Furthermore, they show that in the decision-making process, different strategies are used throughout the different stages of a given police intervention. Namely, the decision-maker resorts to mental simulation; makes systematic evaluations of the courses of action; searches, manages and transmits to his subordinates only the relevant information; analyses informative clues; and anticipates scenarios, projecting expectations regarding the development of the police intervention.
The police decision-maker faces, on a daily basis, situations that require a swift decision, often constrained by both the time and the information available to him. Since he acts in an uncertain and complex environment, his decisions always affect many people, with potential consequences towards himself, the people under his command, in the quality of the service that is provided to the citizens, and even in the very own institution he represents. In this study, we seek to both understand and describe how is it that experienced decision-makers – police officers from the Public Security Police with responsibilities of sector commander – make their decisions in real contexts, specifically during eight major sports events policing. A qualitative study was conducted, in a naturalist context, having gathered data through document research, in situ observation, and through the application of think aloud protocols. Data was then submitted to a content analysis. Results show that the decision maker's experience and knowledge both play an important role in the overall decision-making process, using fast and frugal heuristics. Furthermore, they show that in the decision-making process, different strategies are used throughout the different stages of a given police intervention. Namely, the decision-maker resorts to mental simulation; makes systematic evaluations of the courses of action; searches, manages and transmits to his subordinates only the relevant information; analyses informative clues; and anticipates scenarios, projecting expectations regarding the development of the police intervention.
Description
Keywords
Tomada de decisão Polícia Grandes eventos desportivos Tomada de decisão naturalista