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Publication
Gestão do conhecimento na Guarda Nacional Republicana
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| 1.42 MB | Adobe PDF |
Authors
Abstract(s)
Com o advento da globalização, as organizações e instituições, em virtude do aumento da concorrência tiveram a necessidade de encontrar novas formas de aumentar a sua capacidade a fim de oferecer uma resposta à competitividade do mercado. Neste ensejo, a qualidade dos produtos e os preços praticados passavam cada vez mais a ser menos determinantes em função da homogeneidade destas características nos diferentes fornecedores ou prestadores de serviços. Assim, surgiu a necessidade de criar um agente diferenciador que se cingiu aos próprios processos das organizações assim como, fundamentalmente, aos seus colaboradores e àquilo que os mesmos detinham: o capital intelectual. Desta forma, com a gestão do conhecimento de cada um dos colaboradores poderia construir-se um conhecimento organizacional individual e ímpar a cada instituição que traria maior competitividade e, consequentemente, mais ganhos e lucros.
Por conseguinte, este trabalho de investigação subordinado ao tema da Gestão do Conhecimento e intitulado “Gestão do Conhecimento na Guarda Nacional Republicana: Caso de Estudo do Destacamento Territorial de Braga” tem por principal objetivo explicar o impacto da Gestão do Conhecimento no desempenho das funções dos militares da Guarda Nacional Republicana, nomeadamente nas funções dos militares a prestar serviço nos Destacamentos Territoriais desta instituição, para o qual serviu de base à investigação o Destacamento Territorial de Braga.
A metodologia empregue na realização deste trabalho de investigação tem por base as orientações explanadas nas obras de Marconi & Lacatos (2003), de Quivy & Campenhoudt (2008), de Sarmento (2013) e de Fortin (2009), sendo que a análise documental e as entrevistas constituem os procedimentos de recolha de dados empregues.
Com a investigação conclui-se o significativo interesse da organização em utilizar esta temática e estas metodologias em prol dos seus recursos humanos e, consequentemente, em prol de melhores resultados e de um melhor serviço prestado à população.
With the advent of globalization, organizations and institutions, as a result of increased competition, have had to find new ways to increase their capacity to respond to market competitiveness. At this point, the quality of products and the prices practiced were increasingly less determinant due to the homogeneity of these characteristics in the different suppliers or service providers. Thus, the need arose to create a differentiating agent that was confined to the very processes of organizations as well as, fundamentally, to their collaborators and to what they had: intellectual capital. In this way, with the knowledge management of each of the collaborators, an individual organizational knowledge of each institution could be built that would bring greater competitiveness and, consequently, more profits and profits. Therefore, this research work under the theme of Knowledge Management and entitled "Knowledge Management in the Republican National Guard: Case Study of the Territorial Detachment of Braga" has as main objective to explain the impact of Knowledge Management in the performance of the functions of the military personnel of the National Republican Guard, namely in the functions of the military to serve in the Territorial Detachments of this institution, which was the basis for the investigation of the Territorial Detachment of Braga. The methodology used in the realization of this research work is based on the guidelines outlined in Marconi & Lacatos (2003), by Quivy & Campenhoudt (2008), Sarmento (2013) and Fortin (2009). Documentary analysis and interviews are the data collection procedures employed. The research concludes the organization's significant interest in using this theme and these methodologies in favor of its human resources and, consequently, for better results and better service to the population.
With the advent of globalization, organizations and institutions, as a result of increased competition, have had to find new ways to increase their capacity to respond to market competitiveness. At this point, the quality of products and the prices practiced were increasingly less determinant due to the homogeneity of these characteristics in the different suppliers or service providers. Thus, the need arose to create a differentiating agent that was confined to the very processes of organizations as well as, fundamentally, to their collaborators and to what they had: intellectual capital. In this way, with the knowledge management of each of the collaborators, an individual organizational knowledge of each institution could be built that would bring greater competitiveness and, consequently, more profits and profits. Therefore, this research work under the theme of Knowledge Management and entitled "Knowledge Management in the Republican National Guard: Case Study of the Territorial Detachment of Braga" has as main objective to explain the impact of Knowledge Management in the performance of the functions of the military personnel of the National Republican Guard, namely in the functions of the military to serve in the Territorial Detachments of this institution, which was the basis for the investigation of the Territorial Detachment of Braga. The methodology used in the realization of this research work is based on the guidelines outlined in Marconi & Lacatos (2003), by Quivy & Campenhoudt (2008), Sarmento (2013) and Fortin (2009). Documentary analysis and interviews are the data collection procedures employed. The research concludes the organization's significant interest in using this theme and these methodologies in favor of its human resources and, consequently, for better results and better service to the population.
Description
Keywords
Gestão do Conhecimento Capital Intelectual Conhecimento Organizacional Guarda Nacional Republicana