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Satisfação na comunicação do paciente geriátrico na medicina dentária
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Advisor(s)
Abstract(s)
Objetivos: O presente estudo teve como objetivo avaliar a satisfação dos pacientes geriátricos na comunicação com médicos dentistas em comparação com alunos prégraduados do 5º ano de Medicina Dentária atendidos na Clínica Dentária Egas Moniz.
Materiais e Métodos: Foi aplicado um questionário previamente validado a 111 pacientes com idade igual ou superior a 65 anos, que cumpriam critérios de inclusão e exclusão previamente definidos, atendidos na Clínica Dentária Egas Moniz. Este questionário incluiu três secções: questões sociodemográficas, estado geral de saúde do paciente e satisfação dos pacientes em seis dimensões: comunicação verbal, comunicação
não verbal, empatia, respeito, resolução de problemas e material de apoio. Os dados foram analisados estatisticamente com testes U de Mann-Whitney (𝛼 = 0,05).
Resultados: Os pacientes geriátricos apresentaram maior satisfação ao interagirem com médicos dentistas do que com alunos nas dimensões de comunicação não verbal (p = 0,007), empatia (p = 0,035) e respeito (p = 0,017). No entanto, nas dimensões de comunicação verbal (p = 0,160), resolução de problemas (p = 0,995) e uso de materiais de apoio (p = 0,708) não se verificaram diferenças estatisticamente significativas entre os
dois grupos na satisfação dos pacientes na comunicação.
Conclusões: Pacientes idosos demonstraram maior satisfação ao interagirem com médicos dentistas do que com alunos, nomeadamente nas dimensões de comunicação não verbal, empatia e respeito. Esses resultados sugerem que a experiência clínica dos médicos dentistas contribui para uma melhor interação interpessoal com os pacientes.
Assim, o desenvolvimento das competências interpessoais dos futuros profissionais, bem como a adaptação da comunicação às necessidades dos idosos, são essenciais para lhes proporcionar uma experiência mais satisfatória.
Objectives: This study aimed to evaluate the satisfaction of geriatric patients when communicating with dentists, compared to 5th-year undergraduate dental students attending the Egas Moniz Dental Clinic. Materials and Methods: A previously validated questionnaire was applied to 111 patients aged 65 years or older who met previously defined inclusion and exclusion criteria and attended the Egas Moniz Dental Clinic. This questionnaire included three sections: sociodemographic questions, the general health status of the patient, and patient satisfaction in six dimensions: verbal communication, nonverbal communication, empathy, respect, problem-solving, and support material. Data were statistically analyzed using Mann-Whitney U tests (𝛼 = 0.05). Results: Geriatric patients showed greater satisfaction when interacting with dentists than with students in the dimensions of nonverbal communication (p = 0.007), empathy (p = 0.035), and respect (p = 0.017). However, there were no statistically significant differences in patient satisfaction with communication between the two groups in the dimensions of verbal communication (p = 0.160), problem-solving (p = 0.995), and use of support materials (p = 0.708). Conclusions: Geriatric patients demonstrated greater satisfaction with interactions with attending dentists than with students, particularly in the dimensions of nonverbal communication, empathy, and respect. These results suggest that the clinical experience of attending dentists contributes to better interpersonal interactions with patients. Therefore, developing the interpersonal skills of future dentistry professionals, as well as adapting communication to the needs of the elderly, is essential to provide a more satisfactory experience for geriatric patients.
Objectives: This study aimed to evaluate the satisfaction of geriatric patients when communicating with dentists, compared to 5th-year undergraduate dental students attending the Egas Moniz Dental Clinic. Materials and Methods: A previously validated questionnaire was applied to 111 patients aged 65 years or older who met previously defined inclusion and exclusion criteria and attended the Egas Moniz Dental Clinic. This questionnaire included three sections: sociodemographic questions, the general health status of the patient, and patient satisfaction in six dimensions: verbal communication, nonverbal communication, empathy, respect, problem-solving, and support material. Data were statistically analyzed using Mann-Whitney U tests (𝛼 = 0.05). Results: Geriatric patients showed greater satisfaction when interacting with dentists than with students in the dimensions of nonverbal communication (p = 0.007), empathy (p = 0.035), and respect (p = 0.017). However, there were no statistically significant differences in patient satisfaction with communication between the two groups in the dimensions of verbal communication (p = 0.160), problem-solving (p = 0.995), and use of support materials (p = 0.708). Conclusions: Geriatric patients demonstrated greater satisfaction with interactions with attending dentists than with students, particularly in the dimensions of nonverbal communication, empathy, and respect. These results suggest that the clinical experience of attending dentists contributes to better interpersonal interactions with patients. Therefore, developing the interpersonal skills of future dentistry professionals, as well as adapting communication to the needs of the elderly, is essential to provide a more satisfactory experience for geriatric patients.
Description
Dissertação para obtenção do grau de Mestre no Instituto Universitário Egas Moniz
Keywords
Comunicação em saúde Odontogeriatria Envelhecimento Satisfação