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Gestão de Área Funcional: GIapp-OC como Ferramenta de Gestão
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Advisor(s)
Abstract(s)
O presente trabalho foi realizado no âmbito do Mestrado em Ciências Empresariais da
Escola Superior de Ciências Empresarias do Instituto Politécnico de Setúbal. Este projeto,
desenvolvido numa empresa do setor siderúrgico, teve como principal objetivo criar uma
proposta de melhoria da aplicação GIapp-OC, existente na Oficina de Cilindros para calcular
o consumo mensal de cilindros, de forma a dar um maior apoio à gestão.
A Oficina de Cilindros é uma área funcional, pertencente ao departamento de produção,
que tem a responsabilidade de realizar a manutenção e gestão de equipamentos utilizados
nas várias linhas de produção. Muitos dos dados registados, referentes às operações
realizadas nesta área, ainda são em papel tornando inoperacional o seu processamento. Esta
prática justifica a ausência de indicadores de desempenho referentes aos equipamentos e à
exploração da Oficina de Cilindros, o que cria dificuldades acrescidas no controlo de gestão.
Após uma revisão da literatura, referente ao tema em estudo, seguiu-se o levantamento
do estado atual, recorrendo a uma metodologia de investigação qualitativa focada na
observação direta e indireta, acompanhando o processo presencialmente, bem como na
análise documental. Para facilitar a visualização e entendimento do processo, foram
desenhados diagramas usando a notação BPMN, que possibilitam analisar e relacionar as
várias atividades que compõem o processo.
Com base no estudo realizado, foram identificados os indicadores de desempenho
necessários, deduzidas as fórmulas de cálculo e localizados os dados indispensáveis para o
seu cálculo.
A parte final do projeto é dedicada ao desenvolvimento conceptual da aplicação GIapp OC de forma a dar resposta às inúmeras necessidades detetadas e permitir a melhoria desta
ferramenta de apoio à gestão. Este desenvolvimento foi realizado individualmente e o
resultado é apresentado como apêndice, em forma de Caderno de Requisitos, onde são
descritas todas as propostas de alteração e desenvolvimento.
The present work was carried out within the scope of the Master in Business Sciences of the Escola Superior de Ciências Empresariales of the Polytechnic Institute of Setúbal. This project, developed in a company in the steel sector, had as main objective to create a proposal to improve the GIapp-OC application, existing in the Cylinder Workshop to calculate the monthly consumption of cylinders, in order to provide greater support to management. The Cylinder Workshop is a functional area, belonging to the production department, which is responsible for carrying out the maintenance and management of equipment used in the various production lines. Many of the recorded data, referring to the operations carried out in this area, are still on paper, making their processing inoperative. This practice justifies the absence of performance indicators referring to the equipment and operation of the Cylinder Workshop, which creates additional difficulties in management control. After a review of the literature, referring to the topic under study, the current status was surveyed, using a qualitative research methodology focused on direct and indirect observation, following the process in person, as well as document analysis. To facilitate the visualization and understanding of the process, diagrams were drawn using BPMN notation, which make it possible to analyze and relate the various activities that make up the process. Based on the study carried out, the necessary performance indicators were identified, the calculation formulas were deducted and the data essential for their calculation were located. The final part of the project is dedicated to the conceptual development of the GIapp-OC application in order to respond to the numerous needs detected and allow the improvement of this management support tool. This development was carried out individually and the result is presented as an appendix, in the form of a Requirements Book, where all changes and development proposals are described
The present work was carried out within the scope of the Master in Business Sciences of the Escola Superior de Ciências Empresariales of the Polytechnic Institute of Setúbal. This project, developed in a company in the steel sector, had as main objective to create a proposal to improve the GIapp-OC application, existing in the Cylinder Workshop to calculate the monthly consumption of cylinders, in order to provide greater support to management. The Cylinder Workshop is a functional area, belonging to the production department, which is responsible for carrying out the maintenance and management of equipment used in the various production lines. Many of the recorded data, referring to the operations carried out in this area, are still on paper, making their processing inoperative. This practice justifies the absence of performance indicators referring to the equipment and operation of the Cylinder Workshop, which creates additional difficulties in management control. After a review of the literature, referring to the topic under study, the current status was surveyed, using a qualitative research methodology focused on direct and indirect observation, following the process in person, as well as document analysis. To facilitate the visualization and understanding of the process, diagrams were drawn using BPMN notation, which make it possible to analyze and relate the various activities that make up the process. Based on the study carried out, the necessary performance indicators were identified, the calculation formulas were deducted and the data essential for their calculation were located. The final part of the project is dedicated to the conceptual development of the GIapp-OC application in order to respond to the numerous needs detected and allow the improvement of this management support tool. This development was carried out individually and the result is presented as an appendix, in the form of a Requirements Book, where all changes and development proposals are described
Description
Keywords
Processo BPMN Controlo Gestão Informação Process Control Management Information