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Qualidade de vida no trabalho: estudo de caso numa ONG
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Abstract(s)
O presente trabalho teve como objetivo estudar os fatores que influenciam a Qualidade de Vida no Trabalho (QVT). Identificaram-se os fatores em contexto que conduzem à QVT, compreendeu-se a influência dos dados sociográficos na QVT e analisou-se a satisfação no trabalho.
A metodologia utilizada foi a de estudo de caso, recorreu-se a um conjunto de técnicas de recolha de informação, nomeadamente, um inquérito por questionário aplicado a 142 pessoas ao serviço, análise documental e observação participante. Esta investigação foi aplicada na Fundação AMI.
Os resultados obtidos permitiram identificar cinco fatores que influenciam a qualidade de vida no trabalho, nomeadamente: (1) perceção sobre o bem-estar no trabalho; (2) perceção sobre o relacionamento no trabalho e oportunidades de participação; (3) perceção sobre a relação com o departamento e com a função; (4) perceção sobre as condições físicas de trabalho; (5) perceção sobre o stress laboral e mobilização de competências. As perceções sobre estes fatores são positivas.
Os resultados das perceções sobre a qualidade de vida no trabalho são influenciados por fatores sociográficos como a categoria profissional e o vínculo laboral. De realçar que o local de trabalho também tem influência. Estas perceções refletem-se na satisfação dos trabalhadores. Em geral os trabalhadores estão satisfeitos, sentem bem-estar e os fatores identificados contribuem para a sua qualidade de vida.
Os trabalhadores que têm uma média mais elevada na percepção sobre o bem-estar e as condições físicas de trabalho são sobretudo os que têm contratos sem termo ou contratos de prestação de serviço. De realçar que são os Indiferenciados/Administrativos quem apresenta uma média mais alta na perceção sobre as condições físicas de trabalho, ao contrário das chefias.
A perceção sobre o stress laboral e mobilização de competências apresenta uma média mais alta na categoria de Chefia. Relativamente à satisfação com os colegas, são os Técnicos quem apresenta a média mais alta.
De facto, estas opiniões vêm criar novos desafios que serão de grande interesse do ponto de vista da gestão estratégica de Recursos Humanos.
The main aim of this study was to analyse the factors that contribute to quality of work life (QWL). Identified the factors that lead to the context in QVT, understood the influence of indivual characteristics in QVT and analyzed job satisfaction. The methodology used was the case study, we used a set of techniques for information, including a survey applied to 142 people at the service, document analysis and observation. This research was applied to the AMI Foundation. The results identified five factors that influence the quality of work life, namely: (1) perception on well-being at work, (2) perception about the relationship at work and opportunities for participation, (3) perception about relationship with the department and with the function, (4) perception about the physical working conditions, (5) perception about work stress and mobilization skills. The perceptions of these factors are positive. The results of perceptions about the quality of work life are influenced by factors such as individual characteristics occupational category and employment status. Note that the workplace also has influence. These perceptions are reflected in job satisfaction. In general the workers feel well-being and the factors identified contribute to their quality of life. Workers who have a higher average perception on well-being and physical working conditions are especially those with permanent contracts or contracts of service. Are the Unskilled / Administrative who has a higher average in perception about the physical conditions of work, unlike leadership. The perception about work stress and mobilization of expertise presents a higher average in the category of leadership. Regarding satisfaction with colleagues, are the technicians who makes the highest average. In fact, these opinions are creating new challenges that will be of great interest from the point of view of strategic management of Human Resources.
The main aim of this study was to analyse the factors that contribute to quality of work life (QWL). Identified the factors that lead to the context in QVT, understood the influence of indivual characteristics in QVT and analyzed job satisfaction. The methodology used was the case study, we used a set of techniques for information, including a survey applied to 142 people at the service, document analysis and observation. This research was applied to the AMI Foundation. The results identified five factors that influence the quality of work life, namely: (1) perception on well-being at work, (2) perception about the relationship at work and opportunities for participation, (3) perception about relationship with the department and with the function, (4) perception about the physical working conditions, (5) perception about work stress and mobilization skills. The perceptions of these factors are positive. The results of perceptions about the quality of work life are influenced by factors such as individual characteristics occupational category and employment status. Note that the workplace also has influence. These perceptions are reflected in job satisfaction. In general the workers feel well-being and the factors identified contribute to their quality of life. Workers who have a higher average perception on well-being and physical working conditions are especially those with permanent contracts or contracts of service. Are the Unskilled / Administrative who has a higher average in perception about the physical conditions of work, unlike leadership. The perception about work stress and mobilization of expertise presents a higher average in the category of leadership. Regarding satisfaction with colleagues, are the technicians who makes the highest average. In fact, these opinions are creating new challenges that will be of great interest from the point of view of strategic management of Human Resources.
Description
Dissertação de Mestrado em Gestão Estratégica de Recursos Humanos
Keywords
Qualidade de vida no trabalho Satisfação Bem-estar Gestão estratégica de recursos humanos Quality of work life Satisfaction Well-being Strategic management of human resources
Pedagogical Context
Citation
Publisher
Escola Superior de Ciências Empresariais