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Publication
Os Sistemas de Informação na Guarda Nacional Republicana: diagnóstico e projeções futuras
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| 1.7 MB | Adobe PDF |
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Abstract(s)
Num contexto em que globalização inflinge os seus efeitos sobre as dinâmicas sociais, como é o caso dos fenómenos criminais, o sentimento de segurança dos cidadãos é posta em causa, cabendo ao Estado através das Forças de Segurança e Serviços de Segurança, a árdua tarefa de manter a ordem e tranquilidade pública.
Neste quadro situacional, estas dependem cada vez mais de Sistemas de Informação sólidos que apoiem a atividade operacional, especialmente no contexto da ação de comando, que se traduz fundamentalmente na tomada de decisão.
Esta investigação tem como objetivo geral, avaliar os Sistemas de Informação como ferramenta de apoio à decisão do Comandante. Para a sua consecução foi formulada a pergunta de partida “Que possibilidades os SI oferecem ao Comandante como ferramenta de apoio à decisão?” e algumas questões derivadas desta, com as respetivas hipóteses, utilizando o método hipotético-dedutivo para a sua confirmação/infirmação. A metodologia empregue comportou três fases, a fase conceptual, a fase metodológica e a fase empírica.
Estruturalmente, este trabalho divide-se em duas partes: a parte teórica e a parte prática. Na parte teórica aclarou-se o quadro conceptual pertinente para a compreensão do fulcro desta investigação. Na parte prática procedeu-se à apresentação, análise e discussão dos dados recolhidos através dos seguintes instrumentos: inquéritos por questionário, a uma população composta por 75 Oficiais da Guarda Nacional Republicana e entrevistas a 3 oficiais de topo, intimamente ligados à temática aqui abordada.
A análise dos resultados permitiu verificar que os Sistemas de Informação tem elevadas potencialidades no apoio à decisão do Comandante, mas também constrangimentos e imperfeições que urge retificar, para que possa atingir o seu máximo potencial.
Concluímos com este trabalho, que os Sistemas de Informação, espelhados no Sistema Integrado de Informações Operacionais Policiais, como repositório centralizado de informação, facilita o acesso e análise, permitindo ao Comandante tomar decisões de forma mais sustentada, melhorando a sua ação de Comando e possibilitando uma melhor gestão de meios, aumentando a eficácia da ação policial.
Globalization impresses its effects on social dynamics, such as criminal phenomena, the citizen’s safety is challenged on a daily basis, leaving the Security Forces to the arduous task of maintaining order and public tranquility. In this situational framework, they increasingly rely on effective Information Systems to support operational activity, particularly in the context of command, which is reflected mainly in decision-making. This field research main objective is to evaluate the Information Systems as a tool for Commander’s decision support. Therefore, the initial question for this study is “What possibilities do IS provide to the Commander as a decision support tool?” Other questions and hypothesis arose, leading to the use of the hypothetical-deductive method for its confirmation / refutation. Methodologically, the study comprises three phases: the conceptual, methodological and empirical phase. Structurally, this field research is divided in two parts: the theoretical part and the practical part. In the theoretical part, the conceptual framework was clarified, for better comprehension of this research’s fulcrum. In the practical part we proceeded to the presentation, analysis and discussion of the collected data, using the following instruments: questionnaire survey, to a population composed seventy five National Republican Guard military, and 3 entreviews made between top directors. The analysis of the results asserted that the Police Operational Intelligence Integrated System has high potentialities in Commander’s decisions support, but also has some constraints and imperfections that need to be urgently rectified, so it can achieve its full potential. With this field research, we concluded that the Police Operational Intelligence Integrated System, facilitates this information access and analysis, allowing the Commander to make decisions in a more sustained way, improving his command action and allowing better balancing of crime fighting resources.
Globalization impresses its effects on social dynamics, such as criminal phenomena, the citizen’s safety is challenged on a daily basis, leaving the Security Forces to the arduous task of maintaining order and public tranquility. In this situational framework, they increasingly rely on effective Information Systems to support operational activity, particularly in the context of command, which is reflected mainly in decision-making. This field research main objective is to evaluate the Information Systems as a tool for Commander’s decision support. Therefore, the initial question for this study is “What possibilities do IS provide to the Commander as a decision support tool?” Other questions and hypothesis arose, leading to the use of the hypothetical-deductive method for its confirmation / refutation. Methodologically, the study comprises three phases: the conceptual, methodological and empirical phase. Structurally, this field research is divided in two parts: the theoretical part and the practical part. In the theoretical part, the conceptual framework was clarified, for better comprehension of this research’s fulcrum. In the practical part we proceeded to the presentation, analysis and discussion of the collected data, using the following instruments: questionnaire survey, to a population composed seventy five National Republican Guard military, and 3 entreviews made between top directors. The analysis of the results asserted that the Police Operational Intelligence Integrated System has high potentialities in Commander’s decisions support, but also has some constraints and imperfections that need to be urgently rectified, so it can achieve its full potential. With this field research, we concluded that the Police Operational Intelligence Integrated System, facilitates this information access and analysis, allowing the Commander to make decisions in a more sustained way, improving his command action and allowing better balancing of crime fighting resources.
Description
Keywords
Sistemas de Informação Sistema Integrado de Informações Operacionais Policiais Tomada de decisão