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Melhorias no Departamento de Recursos Humanos: o caso do Hotel Sofitel Lisbon Liberdade
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| 3.41 MB | Adobe PDF |
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Abstract(s)
A indústria turística, da qual a hotelaria é componente essencial, é fundamentalmente prestadora de serviços e, como tal, depende fortemente dos seus recursos humanos. Deste modo, o Departamento de Recursos Humanos é crucial para o bom desempenho das empresas na área do turismo e da hotelaria.
O presente trabalho académico tem por base um estágio curricular realizado no departamento de recursos humanos do Hotel Sofitel Lisbon Liberdade, de setembro a novembro de 2018, com o propósito da obtenção do Grau de Mestre em Gestão do Turismo e da Hotelaria pela Universidade Europeia.
O relatório apresenta uma revisão literária sobre três temas relevantes para o estágio, que são o turismo, a hotelaria e os recursos humanos. De seguida, é realizada uma apresentação detalhada do Hotel Sofitel Lisbon Liberdade, assim como do grupo e a marca a que este pertence. Foram descritas todas as atividades desenvolvidas durante o estágio, quer no departamento de recursos humanos quer noutros departamentos. Foram ainda descritas algumas atividades sobre as quais foi possível aprender mais, embora estas não tenham sido desenvolvidas no período de estágio. O relatório apresenta ainda duas análises, a PEST e a SWOT, sendo que, no final ainda foram indicadas algumas propostas de melhoria para o departamento e para o Hotel Sofitel Lisbon Liberdade.
Posto isto, o objetivo deste relatório é apresentar sugestões de melhoria, tanto para o departamento de recursos humanos, especificamente, como para o Hotel Sofitel Lisbon Liberdade, para que estes melhorem ainda mais o seu funcionamento em alguns aspetos. As propostas indicadas resultam, essencialmente, do conhecimento adquirido na Universidade Europeia e da experiência durante o estágio.
The tourism industry, of which hospitality is an essential component, is fundamentally a service provider and, as such, it depends heavily on its human resources. Thus, the human resources department is crucial for the good performance of companies in the tourism and hospitality fields. The present academic work is based on a curricular internship held in the Human resources department of the Hotel Sofitel Lisbon Liberdade, between September and November 2018, with the purpose of obtaining the Master’s degree in Tourism and Hospitality Management by the European University. This report presents a literature review on three topics relevant to the internship, which are tourism, hospitality and human resources. Following this, there is a detailed presentation of the hotel, and also of the group and brand that the hotel belongs to. All activities developed during the internship were described, both in the Human resources department and in other departments. Furthermore, some activities were also described, although they were not carried out during the internship period. However, the trained acquired detailed knowledge about these activities and, as such, decided to include them in the report. Moreover, the report presents two analyses, PEST and SWOT, and at the end, some improvement proposals for the department and the Hotel Sofitel Lisbon Liberdade were indicated as well. Therefore, the purpose of this report is to provide suggestions for improvements to both the Human resources department, specifically, and to the Hotel Sofitel Lisbon Liberdade, so that they can further improve their performance in some areas. The indicated proposals essentially result from the knowledge acquired at the European University and the experience gained during the internship.
The tourism industry, of which hospitality is an essential component, is fundamentally a service provider and, as such, it depends heavily on its human resources. Thus, the human resources department is crucial for the good performance of companies in the tourism and hospitality fields. The present academic work is based on a curricular internship held in the Human resources department of the Hotel Sofitel Lisbon Liberdade, between September and November 2018, with the purpose of obtaining the Master’s degree in Tourism and Hospitality Management by the European University. This report presents a literature review on three topics relevant to the internship, which are tourism, hospitality and human resources. Following this, there is a detailed presentation of the hotel, and also of the group and brand that the hotel belongs to. All activities developed during the internship were described, both in the Human resources department and in other departments. Furthermore, some activities were also described, although they were not carried out during the internship period. However, the trained acquired detailed knowledge about these activities and, as such, decided to include them in the report. Moreover, the report presents two analyses, PEST and SWOT, and at the end, some improvement proposals for the department and the Hotel Sofitel Lisbon Liberdade were indicated as well. Therefore, the purpose of this report is to provide suggestions for improvements to both the Human resources department, specifically, and to the Hotel Sofitel Lisbon Liberdade, so that they can further improve their performance in some areas. The indicated proposals essentially result from the knowledge acquired at the European University and the experience gained during the internship.
Description
Keywords
Turismo Hotelaria Recursos humanos Hotel Sofitel Lisbon Liberdade