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Perfis de competência e seu impacto na avaliação do desempenho e na formação: proposta de aplicação a uma empresa de metalomecânica
| Name: | Description: | Size: | Format: | |
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| 4.95 MB | Adobe PDF |
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Abstract(s)
A adequação das competências detidas face às competências requeridas pelos trabalhadores é um fator importante para o desenvolvimento de qualquer organização. O conhecimento das competências chave, importantes para o sucesso e crescimento empresarial, e a correspondente análise das competências atuais dos seus trabalhadores face a estas necessidades, revela-se de extrema importância na definição de planos de formação eficazes indo ao encontro das necessidades reais das empresas. Nesse sentido, este estudo pretende definir o perfil de competências dos trabalhadores de uma empresa no ramo da metalomecânica. Paralelamente, pretende analisar as implicações que um perfil de competências pode ter na avaliação do desempenho e na identificação de necessidades de formação. A metodologia utilizada neste trabalho foi o estudo de caso tendo sido recolhidas informações através de análise documental e entrevistas com o objetivo de percecionar as competências dos trabalhadores. A elaboração do perfil de competências foi feita recorrendo ao processo definido por Spencer (1993, cit. in Mitrani, Dalziel e Bernard, 2004) Os principais resultados obtidos foram a validação de um perfil de competências para a organização que contempla as funções de operador de máquinas, serralheiro e soldador. Foi também definido um perfil de competências comportamentais que são transversais a todas as funções anteriormente mencionadas. A partir da análise de resultados, foram identificadas lacunas ao nível das competências requeridas, com principal incidência na função de soldador. Essas lacunas identificadas serviram para definir ações de formação que deverão ser implementadas a curto/médio prazo pela organização.
The adequacy of the skills to be held towards to the skills to be required by the workers constitutes an important factor for the development of any organization. The awareness of the key competencies, important for the business success and corporate upward, and the corresponding analysis of the employees current skills towards these needs, reveals to be of an extreme importance in the definition of effective professional training plans, to accomplish the real corporate needs. Therefore, this study aims to define the skills profile of the personnel among the metalworking industry. Conversely, it intends to investigate the implications that the skills profile may have on the performance assessment, as well as among the professional training needs identifications. The methodology used in this work was the case study, whereas the information was collected throughout document review and undergoing interviews with the objective of perceiving the personnel skills. The competence profile was designed by the use of the process defined by Spencer (1993, cit. in Mitrani, Dalziel e Bernard, 2004). The main results here obtained were, the validation of a competency profile for the organization, comprising the roles of machine operator, fitter and welder. A competencies behavioural profile was also defined, to be transversal to all of the above mentioned roles. Based on the results review, some gaps were identified as for the required skills, with the main focus on the welder ́s role, These identified gaps were used to define professional training actions that shall be implemented in a short/medium term basis by the organization.
The adequacy of the skills to be held towards to the skills to be required by the workers constitutes an important factor for the development of any organization. The awareness of the key competencies, important for the business success and corporate upward, and the corresponding analysis of the employees current skills towards these needs, reveals to be of an extreme importance in the definition of effective professional training plans, to accomplish the real corporate needs. Therefore, this study aims to define the skills profile of the personnel among the metalworking industry. Conversely, it intends to investigate the implications that the skills profile may have on the performance assessment, as well as among the professional training needs identifications. The methodology used in this work was the case study, whereas the information was collected throughout document review and undergoing interviews with the objective of perceiving the personnel skills. The competence profile was designed by the use of the process defined by Spencer (1993, cit. in Mitrani, Dalziel e Bernard, 2004). The main results here obtained were, the validation of a competency profile for the organization, comprising the roles of machine operator, fitter and welder. A competencies behavioural profile was also defined, to be transversal to all of the above mentioned roles. Based on the results review, some gaps were identified as for the required skills, with the main focus on the welder ́s role, These identified gaps were used to define professional training actions that shall be implemented in a short/medium term basis by the organization.
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Keywords
Gestão Estratégica de Recursos Humanos Perfil de Competências Avaliação de Desempenho Formação Strategic Human Resource Management Competence Profile Performance Evaluation Training