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O estilo comunicacional do comandante de esquadra e a satisfação dos subordinados
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Abstract(s)
O presente trabalho visa, fundamentalmente, conhecer a relação dos estilos comunicacionais utilizados pelos comandantes de esquadra com a satisfação dos subordinados com a chefia e, deste modo, contribuir para um melhor processo de liderança no seio da Polícia de Segurança Pública. A satisfação com a liderança está, normalmente, associada a estilos de comunicação direcionados para o relacionamento e é uma das principais causas da satisfação profissional que, por sua vez, contribui para um melhor desempenho e produtividade.
O estudo realizou-se em 4 divisões da Polícia de Segurança Pública, com um total de 25 esquadras. Foi distribuído um questionário a cada um dos 25 comandantes de esquadra para avaliar o seu estilo comunicacional. Utilizou-se um inquérito que mede o grau de quatro estilos comunicacionais: Processo, Ação, Pessoas e Ideias. Estes estilos de comunicação integram o Modelo PAPI, da autoria de Casse (1994). Para avaliar a satisfação com o líder, utilizou-se igualmente um questionário. Este inquérito foi aplicado a uma amostra de 150 subordinados (6 em cada esquadra), de forma a conhecer a satisfação com o respetivo comandante de esquadra.
A análise dos dados revelou que o estilo pessoas é aquele que gera maior satisfação com a chefia. Este estilo caracteriza-se pela empatia, emoção, sensibilidade, subjetividade, emoção e cordialidade. Os estilos processo, ação e ideias relacionam-se negativamente com a satisfação dos subordinados com a chefia. Verificou-se também que as características sociodemográficas dos comandantes de esquadra não têm influência no estilo comunicacional adotado.
A presente investigação, realizada em contexto policial, veio reforçar os resultados de outros estudos, designadamente a importância de estilos comunicacionais direcionados para as relações na satisfação dos subordinados com a liderança. Este estudo tem a particularidade de ser pioneiro no contexto policial e sugere a necessidade de realização de outros estudos, nomeadamente com utilização de outros modelos e amostras, de modo a aprofundar os conhecimentos nesta área.
The present body of work aims, fundamentally, to understand the relationship between the communication styles used by police station commanders with the satisfaction of their subordinates, and in this way, to contribute towards a better leadership process amidst the Public Security Police. Satisfaction towards leadership is commonly found in relation to communication styles directed towards relations, and is one of the main causes of professional satisfaction which, in its turn, contributes to better performance and productivity. This study was conducted in 4 divisions of the Public Security Police, in a total of 25 police stations. An inquiry was distributed to each of the 25 police station commanders in so as to evaluate their communication style. The inquiry measured the degree of each of four communication styles: Process, Action, People and Ideas. These communication styles are part of the PAPI Model, by Casse (1994). In order to evaluate the satisfaction towards the leader, another inquiry was conducted. This was applied towards a sample of 150 subordinates (6 in every police station) so as to ascertain the level of satisfaction towards their respective police station commander. Data analysis revealed that the people style is the one that generated greater satisfaction from the subordinates towards their leaders. This style is characterized by empathy, emotion, sensitivity, subjectivity and warmth. The process, action and ideas styles relate negatively with subordinate’s satisfaction with leadership. We also verified that the sociodemographic qualities of the police station commanders do not relate towards the adopted communication style. The present investigation, conducted in a security police context, reinforces the results from other studies. Particularly, the importance of relation-based communication styles towards the subordinate‟s satisfaction with leadership. This study has the characteristic of pioneering the security police context, suggesting the need towards the realization of other studies – namely with other models and samples – towards a deepening of the existent knowledge in this area.
The present body of work aims, fundamentally, to understand the relationship between the communication styles used by police station commanders with the satisfaction of their subordinates, and in this way, to contribute towards a better leadership process amidst the Public Security Police. Satisfaction towards leadership is commonly found in relation to communication styles directed towards relations, and is one of the main causes of professional satisfaction which, in its turn, contributes to better performance and productivity. This study was conducted in 4 divisions of the Public Security Police, in a total of 25 police stations. An inquiry was distributed to each of the 25 police station commanders in so as to evaluate their communication style. The inquiry measured the degree of each of four communication styles: Process, Action, People and Ideas. These communication styles are part of the PAPI Model, by Casse (1994). In order to evaluate the satisfaction towards the leader, another inquiry was conducted. This was applied towards a sample of 150 subordinates (6 in every police station) so as to ascertain the level of satisfaction towards their respective police station commander. Data analysis revealed that the people style is the one that generated greater satisfaction from the subordinates towards their leaders. This style is characterized by empathy, emotion, sensitivity, subjectivity and warmth. The process, action and ideas styles relate negatively with subordinate’s satisfaction with leadership. We also verified that the sociodemographic qualities of the police station commanders do not relate towards the adopted communication style. The present investigation, conducted in a security police context, reinforces the results from other studies. Particularly, the importance of relation-based communication styles towards the subordinate‟s satisfaction with leadership. This study has the characteristic of pioneering the security police context, suggesting the need towards the realization of other studies – namely with other models and samples – towards a deepening of the existent knowledge in this area.
Description
Keywords
Liderança Comunicação Estilo comunicacional Satisfação profissional