Loading...
Publication
Relatório de estágio - O terrorismo na hotelaria: estudo de caso do Hotel Real Palácio
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 1.22 MB | Adobe PDF | |||
| 101.62 KB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
Ao longo dos últimos anos o setor turístico, no qual se inclui a indústria hoteleira, tem crescido de maneira exponencial. Acompanhando esse crescimento os perigos e ameaças à segurança dos turistas são também cada vez maiores. Entre algumas das tendências e preocupações que têm afetado as autoridades competentes inclui-se o terrorismo. A história leva-nos a crer que o fenómeno do terrorismo está muito longe de extinto e tem uma expressão cada vez maior no setor turístico, nomeadamente no universo hoteleiro.
O presente relatório de estágio pretende abordar a temática do terrorismo num contexto de hotelaria, tentando dar a conhecer um lado mais prático da preparação e prevenção para este tipo de episódios, nesse sentido é utilizada a realidade do Hotel Real Palácio como base para o estudo realizado.
Foi percetível através do estudo de alguns casos que, uma vez que as circunstâncias de cada unidade hoteleira são diferentes, o risco e a preparação para ataques terroristas são também distintos. Variáveis como a localização, a marca, o tipo e nacionalidade de clientes podem influenciar o risco de atentado terrorista. Ao longo da presente investigação foram dadas algumas sugestões relativamente à preparação que o hotel em estudo seria aconselhado fazer.
Durante o relatório de estágio realizado ao longo de 3 meses, no hotel Real Palácio, no departamento de receção e de manutenção foram recolhidas informações através tanto de observação direta como através de duas entrevistas. Fruto desses instrumentos de observação percebeu-se que o Hotel Real Palácio tem espaço para melhorar no que respeita às medidas de segurança que apresenta para combater atentados terroristas, com isso, foram também propostas algumas sugestões para a melhoria.
In recent years we have seen an exponential growth in the tourism industry, which includes the hospitality sector, that resulted in increased levels of security threats and dangers for tourists. The authorities now need to respond to developments and concerns such as terrorism. History suggests that the terrorist phenomenon is far from over; quite the contrary, it has gained expression in tourism, particularly in the hospitality industry. This internship report aims at approaching the topic of terrorism within the framework of hospitality, conveying practical views on the preparation and prevention of these incidents, while using the reality of Hotel Real Palácio as a basis for the study. It has become evident through the analysis of a few cases that, considering the varying circumstances of each hotel unit, the identified risk and the type of planning required for terrorist attacks also have to be different. Variables such as location, brand, type and nationality of the customers may well influence the risk assessment of an eventual terrorist attack. Throughout this present investigation a few suggestions have been given regarding the preparations the studied hotel is advised to undertake. While producing the internship report at the Hotel Real Palácio for three months, in the context of the reception and maintenance departments, information was compiled both through direct observation and by way of two interviews conducted during that time. Thanks to these processes of observation, it was possible to determine that there is room for improvement within the Hotel Real Palácio with regards to the existing security and safety measures in relation to dealing with terrorist attacks, therefore presenting a few suggestions for further improvement.
In recent years we have seen an exponential growth in the tourism industry, which includes the hospitality sector, that resulted in increased levels of security threats and dangers for tourists. The authorities now need to respond to developments and concerns such as terrorism. History suggests that the terrorist phenomenon is far from over; quite the contrary, it has gained expression in tourism, particularly in the hospitality industry. This internship report aims at approaching the topic of terrorism within the framework of hospitality, conveying practical views on the preparation and prevention of these incidents, while using the reality of Hotel Real Palácio as a basis for the study. It has become evident through the analysis of a few cases that, considering the varying circumstances of each hotel unit, the identified risk and the type of planning required for terrorist attacks also have to be different. Variables such as location, brand, type and nationality of the customers may well influence the risk assessment of an eventual terrorist attack. Throughout this present investigation a few suggestions have been given regarding the preparations the studied hotel is advised to undertake. While producing the internship report at the Hotel Real Palácio for three months, in the context of the reception and maintenance departments, information was compiled both through direct observation and by way of two interviews conducted during that time. Thanks to these processes of observation, it was possible to determine that there is room for improvement within the Hotel Real Palácio with regards to the existing security and safety measures in relation to dealing with terrorist attacks, therefore presenting a few suggestions for further improvement.
Description
Keywords
Terrorismo Hotelaria Lisboa Relatório de estágio Hotel Real Palácio Terrorism Hospitality Lisbon Internship report