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Contributo da Gestão de Risco Operacional como Suporte do Controlo Interno num Instituto Público
| Name: | Description: | Size: | Format: | |
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| 1.35 MB | Adobe PDF |
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Abstract(s)
O presente trabalho incorpora-se no mestrado de Gestão e Estratégia Empresarial e visa um elemento fundamental à conclusão do mesmo. O objetivo primordial atende à analise de processos e procedimentos no âmbito de gestão de risco operacional e respetivas propostas de melhoria, num organismo público, em especifico no Gabinete de Controlo e Relações Externas (GCGRE) inserido no Instituto dos Registos e Notariado (IRN,IP) onde efetuei o estágio curricular. As questões fulcrais que pretendo responder consistem em “Como se pode desenvolver processos de gestão de risco operacional no controlo interno de um organismo público?” que posteriormente se funde com a segunda pergunta “Como é que pode o IRN,IP implementar um processo de gestão de risco operacional como suporte do controlo interno?”. A metodologia adaptada para o caso do IRN,IP visa uma abordagem qualitativa efetuada através de entrevistas, observação participante e pesquisa documental.
O relatório de estágio, inicialmente, detém uma componente de revisão de literatura referente à gestão de risco operacional, controlo interno e a relação entre ambas as filosofias. Posteriormente segue-se o capítulo relacionado com a metodologia e as técnicas aplicadas no decorrer do estágio. No restante trabalho realiza-se a caracterização da organização e respetivos recursos, a descrição dos processos e atividades efetuadas e numa vertente final contempla-se uma análise critica das atividades, com respetivas propostas de melhoria e consequências para a área e organização.
As conclusões retiradas apontam para inúmeras vantagens na adoção de processos de gestão de risco operacional, uma vez que estes são fundamentais para organizações, tanto públicas como privadas, e tendem a ser vistos como uma ferramenta de auxilio na melhoria do controlo interno, tornando-o mais eficiente e com resultados mais fiáveis e transparentes.
The present work is part of the master’s degree in Management and Business Strategy and is an essential element for its completion. The main purpose of this project is to analyse the processes and procedures within the scope of operational risk management and respective improvement proposals, in a public institution, specifically in Gabinete de Controlo e Gestão de Relações Externas (GCGRE) incorporated in Instituto dos Registos e Notariado (IRN,IP) where I completed my internship. The key issues I will approach are “How can operational risk management processes be developed in the internal control of a public institution?" which is combined with “How can IRN, IP implement an operational risk management process as support for internal control?”. The methodology adopted for the case IRN, IP consists in a qualitative approach carried out through interviews, participant observation and documentary research. This internship report begins with a review of the literature on operational risk management, internal control and the relationship between both themes. The following chapter refers to the methodology and techniques applied during the internship. The remaining part of the project approaches the organization and its resources are characterized, a description of the processes and activities carried out and, in the last section, a critical analysis of the activities, with respective proposals for improvement and consequences for the area and organization. In conclusions the applied of operational risk management processes revealed to have numerous advantages, once are essential for organizations, public or private, and are an aid tool in improving internal control, making it more efficient and with more transparent and reliable results.
The present work is part of the master’s degree in Management and Business Strategy and is an essential element for its completion. The main purpose of this project is to analyse the processes and procedures within the scope of operational risk management and respective improvement proposals, in a public institution, specifically in Gabinete de Controlo e Gestão de Relações Externas (GCGRE) incorporated in Instituto dos Registos e Notariado (IRN,IP) where I completed my internship. The key issues I will approach are “How can operational risk management processes be developed in the internal control of a public institution?" which is combined with “How can IRN, IP implement an operational risk management process as support for internal control?”. The methodology adopted for the case IRN, IP consists in a qualitative approach carried out through interviews, participant observation and documentary research. This internship report begins with a review of the literature on operational risk management, internal control and the relationship between both themes. The following chapter refers to the methodology and techniques applied during the internship. The remaining part of the project approaches the organization and its resources are characterized, a description of the processes and activities carried out and, in the last section, a critical analysis of the activities, with respective proposals for improvement and consequences for the area and organization. In conclusions the applied of operational risk management processes revealed to have numerous advantages, once are essential for organizations, public or private, and are an aid tool in improving internal control, making it more efficient and with more transparent and reliable results.
Description
Keywords
Gestão Gestão de risco operacional COSO ISO 31000 Controlo interno