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Impactos na implementação do sistema de gestão da qualidade e segurança alimentar
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A implementação de sistemas de gestão da qualidade e segurança alimentar representa cada vez mais um fator de valor acrescentado para o desenvolvimento empresarial, onde a competitividade e a liderança são características chave para o sucesso. No estudo de caso apresentado, a implementação do Sistema de Gestão da Qualidade e Segurança Alimentar surge como um objetivo estratégico definido pela gestão de topo e seguiu um programa rigoroso e dinâmico, orientado para a excelência operacional dos processos, racionalização de recursos e, consequentemente redução de custos, qualidade e segurança alimentar dos produtos produzidos, níveis de conhecimento e motivação dos colaboradores e reconhecimento e satisfação dos clientes. O trabalho desenvolvido neste projeto tem como objetivo contribuir para a identificação, análise e tratamento dos impactos que ocorreram durante a implementação e cumprimento dos requisitos das normas de referência NP EN ISO 9001 e NP EN ISO 22000 na atividade desenvolvida pela organização. Esperamos que o conhecimento gerado pela investigação possa contribuir para o conhecimento de outros estudos de caso. Para atingir os objetivos da investigação utilizamos uma metodologia de investigação baseada no método qualitativo, centrado na realização de entrevistas às chefias e questionários aos colaboradores para recolha de informação de suporte à observação direta efetuada na empresa. Neste momento, a empresa encontra-se na fase final de implementação deste projeto, pelo que se encontram reunidas as condições para estudar os impactos que ocorreram nas diferentes áreas e atividades da empresa devido à aplicabilidade das normas de gestão. Os resultados obtidos no decorrer da investigação mostram que apesar de cada organização ter a sua especificidade, a gestão da mudança de cultura organizacional imposta pela implementação do SGQSA constitui uma boa estratégia, pois promove uma melhor adaptação e flexibilidade da organização que resulta na maior qualidade dos produtos, em níveis mais elevados de produtividade e rentabilidade, melhor desempenho, maior competitividade e prestígio da empresa no mercado e na da satisfação dos clientes, fornecedores e dos próprios colaboradores.
The implementation of quality management and food safety systems increasingly represent an added value factor for business development, where competitiveness and leadership are key characteristics for success. In the case study presented, the implementation of the Quality Management and Food Safety System emerges as a strategic objective defined by the top management and followed a rigorous and dynamic program, oriented towards the operational excellence of processes, rationalization of resources and consequently reduction costs, quality and food safety of the products produced, levels of knowledge and motivation of employees and customer recognition and satisfaction. The work carried out in this project aims to contribute to the identification, analysis and treatment of the impacts that occurred during the implementation and fulfillment of the requirements of the reference standards NP EN ISO 9001 and NP EN ISO 22000 in the activity carried out by the organization. We hope that the knowledge generated by the investigation can contribute to the knowledge of other case studies. To achieve the research objectives, we used a research methodology based on the qualitative method, centered on conducting interviews with managers and questionnaires with employees to collect information to support direct observation carried out in the company. Now, the company is in the final phase of implementing this project, so the conditions have been met to study the impacts that occurred in the different areas and activities of the company due to the applicability of the management standards. The results obtained during the investigation show that although each organization has its specificity, the management of the change in organizational culture imposed by the implementation of the QFSMS is a good strategy, as it promotes a better adaptation and flexibility of the organization that results in higher quality of services, products, in higher levels of productivity and profitability, better performance, greater competitiveness and prestige of the company in the market and in the satisfaction ofcustomers, suppliers and employees themselves.
The implementation of quality management and food safety systems increasingly represent an added value factor for business development, where competitiveness and leadership are key characteristics for success. In the case study presented, the implementation of the Quality Management and Food Safety System emerges as a strategic objective defined by the top management and followed a rigorous and dynamic program, oriented towards the operational excellence of processes, rationalization of resources and consequently reduction costs, quality and food safety of the products produced, levels of knowledge and motivation of employees and customer recognition and satisfaction. The work carried out in this project aims to contribute to the identification, analysis and treatment of the impacts that occurred during the implementation and fulfillment of the requirements of the reference standards NP EN ISO 9001 and NP EN ISO 22000 in the activity carried out by the organization. We hope that the knowledge generated by the investigation can contribute to the knowledge of other case studies. To achieve the research objectives, we used a research methodology based on the qualitative method, centered on conducting interviews with managers and questionnaires with employees to collect information to support direct observation carried out in the company. Now, the company is in the final phase of implementing this project, so the conditions have been met to study the impacts that occurred in the different areas and activities of the company due to the applicability of the management standards. The results obtained during the investigation show that although each organization has its specificity, the management of the change in organizational culture imposed by the implementation of the QFSMS is a good strategy, as it promotes a better adaptation and flexibility of the organization that results in higher quality of services, products, in higher levels of productivity and profitability, better performance, greater competitiveness and prestige of the company in the market and in the satisfaction ofcustomers, suppliers and employees themselves.
Descrição
Palavras-chave
Impactos Gestão da Qualidade Segurança Alimentar Impacts Quality management Food Safety