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O Impacto da Comunicação dos Lideres na Responsabilidade e Autonomia dos Colaboradores
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Abstract(s)
Este estudo explora conceitos de liderança, comunicação, autonomia e responsabilidade,
conceitos estes que podem ser indutores de sucesso organizacional. O objetivo do
trabalho é discutir como a comunicação dos lideres sobre autonomia e responsabilidade
leva a um melhor desempenho, pessoal e organizacional, dos colaboradores e, também,
como a comunicação pode ser usada para ser eficaz no sucesso organizacional. A questão
de investigação é: "Será a comunicação dos lideres impactante na responsabilidade e
autonomia dos colaboradores?” A mesma vai levar-nos a testar e validar o impacto da
comunicação sobre o desempenho através da estrutura organizacional da empresa. Será
necessário reunir as pessoas certas com certos comportamentos e com a informação certa
para uma melhor tomada de decisão e, consequentemente, melhores e mais rápidos
resultados de negócios poderem ser alcançados.
A comunicação é o principal fator para que a informação flua dentro das hierarquias de
organização ou de equipas e departamentos. Colaboradores transformam essa informação
em conhecimento, assim, a sua capacidade de perceção e desempenho, sendo o
conhecimento definido como "informações entendidas" ou informação como "fatos
organizados", aplicando-o às suas atividades. Neste contexto, é possível afirmar que os
trabalhadores e organizações conhecedoras são aqueles que usam o conhecimento de
forma intensiva. Reforçando o principal objetivo desta investigação observou-se que "a
liderança eficaz ainda é em grande parte uma questão de comunicação. Um líder eficaz
pensa sobre o que diz, trabalhando cuidadosamente cada expressão de qualquer
significado".
A ideia central aqui é que, para um sistema que tem a liberdade de se auto-organizar, ele
deve ter algum grau de "espaço" ou de autonomia para a ocorrência da inovação relevante.
A ideia de integrar as necessidades dos indivíduos e das organizações tornou-se uma força
poderosa. Alternativas para a organização burocrática começaram a emergir, como tem
sido demonstrado pela investigação. Assim, estruturas, estilos de liderança e trabalho
geral das organizações burocráticas poderia ser modificado para criar empregos "mais
ricos" e motivadores que incentivam as pessoas a exercer as suas capacidades e
criatividade. Este é um documento conceptual que explora os conceitos de comunicação,
autonomia e responsabilidade, emoldurado por modelos de liderança.
A revisão da literatura foi efetuada através de análise documental, incluindo “papers” das
principais bases de dados científicas: Scopus e WoS, usando como palavras-chave comunicação, autonomia, responsabilidade e liderança. A metodologia usada foi a do
Método Misto que permitiu estudar conteúdos e formas de comunicação dos líderes para
as suas equipas. O estudo foi realizado ao longo de 2015/2018 e incidiu sobre o setor
financeiro. Parte do trabalho de campo (métodos qualitativos) foi efetuado numa empresa
específica (do setor), no seu meio ambiente, utilizando diversas técnicas para obtenção
de dados: observação e registo das evidências “in loco”, entrevistas, notas de campo entre
outros. Os dados obtidos foram registados e analisados e as conclusões descritas.
Pretende-se comprovar que a comunicação dentro de hierarquias organizacionais gera
mais autonomia e melhor desempenho dos colaboradores originando melhores resultados
nas suas tarefas e, portanto, mais eficiência, que por sua vez leva a alto desempenho
organizacional.
This study explores concepts of leadership, communication, autonomy and responsibility, which can generate organizational success. The goal of this research is to discuss how communication about autonomy and responsibility leads to better personal and organizational performance of employees and also how communication can be used by leaders to be effective in organizational success. The research question is: "Is leadership communication impacting on the responsibility and autonomy of employees?” It will lead us to test and validate the impact of communication on performance through the organizational structure of the company. It will be necessary to bring together the right people with certain behaviors and the right information for better decision making and hence better and faster business results can be achieved. Communication is the main factor for information flowing within the organization hierarchies or teams and departments. Collaborators transform this information into knowledge, thus, their ability to perceive and perform, being the knowledge defined as "information understood" or information as "organized facts", applying it to their activities. In this context, it can be said that knowledgeable workers and organizations are those who use knowledge intensively. Reinforcing the main goal of this research was noted that "effective leadership is still largely a matter of communication. An effective leader thinks about what he says by working carefully every expression of any meaning." The central idea here is that for a system that has the freedom to self-organize, it must have some degree of "space" or autonomy for the occurrence of the relevant innovation. The idea of integrating the needs of individuals and organizations has become a powerful force. Alternatives to bureaucratic organization began to emerge as research showed how structures, leadership styles, and overall work of bureaucratic organizations could be modified to create "richer" jobs and motivators that encourage people to exercise their capabilities and creativity. This is a conceptual document that explores the concepts of communication, autonomy and responsibility, framed by leadership models. The methodology used was the documentary analysis, including "papers" of the main scientific databases: Scopus and WOS, using communication, autonomy, responsibility and leadership as keywords. The methodology used was the Mixed Method, which allowed to study methods, contents and communication forms of the leaders for their teams. The study was conducted during 2015/2018 and focused on the financial sector. Part of the field work, qualitative methods, were carried out in a specific company (in the sector), in its environment, using several techniques to obtain data: observation and recording of evidence "in loco", interviews, field notes among others. The data obtained were analyzed and the conclusions were described. The intention of this research is to prove that communication within organizational hierarchies generates more autonomy and better performance of employees, which leads to better results in their tasks and, therefore, more efficiency, which in turn leads to high organizational performance.
This study explores concepts of leadership, communication, autonomy and responsibility, which can generate organizational success. The goal of this research is to discuss how communication about autonomy and responsibility leads to better personal and organizational performance of employees and also how communication can be used by leaders to be effective in organizational success. The research question is: "Is leadership communication impacting on the responsibility and autonomy of employees?” It will lead us to test and validate the impact of communication on performance through the organizational structure of the company. It will be necessary to bring together the right people with certain behaviors and the right information for better decision making and hence better and faster business results can be achieved. Communication is the main factor for information flowing within the organization hierarchies or teams and departments. Collaborators transform this information into knowledge, thus, their ability to perceive and perform, being the knowledge defined as "information understood" or information as "organized facts", applying it to their activities. In this context, it can be said that knowledgeable workers and organizations are those who use knowledge intensively. Reinforcing the main goal of this research was noted that "effective leadership is still largely a matter of communication. An effective leader thinks about what he says by working carefully every expression of any meaning." The central idea here is that for a system that has the freedom to self-organize, it must have some degree of "space" or autonomy for the occurrence of the relevant innovation. The idea of integrating the needs of individuals and organizations has become a powerful force. Alternatives to bureaucratic organization began to emerge as research showed how structures, leadership styles, and overall work of bureaucratic organizations could be modified to create "richer" jobs and motivators that encourage people to exercise their capabilities and creativity. This is a conceptual document that explores the concepts of communication, autonomy and responsibility, framed by leadership models. The methodology used was the documentary analysis, including "papers" of the main scientific databases: Scopus and WOS, using communication, autonomy, responsibility and leadership as keywords. The methodology used was the Mixed Method, which allowed to study methods, contents and communication forms of the leaders for their teams. The study was conducted during 2015/2018 and focused on the financial sector. Part of the field work, qualitative methods, were carried out in a specific company (in the sector), in its environment, using several techniques to obtain data: observation and recording of evidence "in loco", interviews, field notes among others. The data obtained were analyzed and the conclusions were described. The intention of this research is to prove that communication within organizational hierarchies generates more autonomy and better performance of employees, which leads to better results in their tasks and, therefore, more efficiency, which in turn leads to high organizational performance.
Description
Keywords
Liderança Comunicação Autonomia Responsabilidade