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Gestão de recursos humanos em tempos de pandemia: os desafios do teletrabalho
| Name: | Description: | Size: | Format: | |
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| 4.89 MB | Adobe PDF |
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Abstract(s)
O teletrabalho ganhou uma dimensão inesperada devido a pandemia de Covid-19, servindo
como uma solução fundamental para reduzir os efeitos da crise na economia, possibilitando a
atividade das empresas e proporcionando o isolamento social necessário para proteção da saúde
pública.
Os impactos da pandemia no mercado de trabalho ainda estão a ser estudados, mas podem ter
alterado permanentemente o número de teletrabalhadores e as relações empregador/empregado
relativamente ao teletrabalho em Portugal, na UE e em todo o mundo.
Tendo a área de Gestão de Recursos Humanos papel ativo na adoção e gestão do teletrabalho
nas empresas, a presente dissertação parte do objetivo de analisar os principais desafios com
que a área de gestão de recursos humanos se depara na adoção do teletrabalho em tempos de
pandemia.
Para alcançar o objetivo proposto, esta investigação baseia-se numa metodologia qualitativa
através de um estudo de caso, exploratório e único numa grande empresa em Portugal.
Os resultados indicaram que o cenário externo afetou a experiência de transição para o
teletrabalho da empresa estudada. Durante a pandemia, o fator psicológico se tornou o grande
desafio dos gestores. O cuidado com a saúde mental foi o grande protagonista na gestão das
pessoas, que culminou numa transição de sucesso através da manutenção de práticas de gestão
com ênfase numa cultura de confiança, proximidade, clareza nas expectativas e nos tempos de
entrega das tarefas laborais.
A pandemia trouxe uma nova era para as relações trabalhistas onde as empresas deverão ser
capazes de adaptar-se a uma nova forma de trabalhar uma vez que os trabalhadores já
experienciaram, mesmo que de forma imposta, o teletrabalho. Na continuidade da adoção de
teletrabalho de forma integral ou mista as empresas devem adotar novos comportamentos e
práticas de forma a conciliar a qualidade de vida para seus colaboradores com o aumento da
produtividade para as empresas, dado que se demonstra ser uma das maiores vantagens que essa
modalidade de trabalho proporciona.
Teleworking gained an unexpected dimension due to the Covid-19 pandemic, serving as a fundamental solution to reduce the effects of the crisis on the economy, enabling business activities and providing the social isolation needed to protect public health. The impacts of the pandemic on the labour market are still being studied, but they may have permanently changed the number of teleworkers and the employer/employee relationship regarding teleworking in Portugal, in the EU and around the world. With the Human Resources Management area playing an active role in managing the adoption of telework in companies, this research project aims to analyse the main challenges faced by the human resources management area in adopting telework in times of pandemic. To achieve the proposed objective, this research is based on a qualitative methodology through an exploratory and unique case study in a large company in Portugal. The results indicated that the external scenario affected the experience of transition to telework in the studied company. During the pandemic, the psychological factor became the greatest challenge for managers. Mental health care was the main protagonist in people management, which culminated in a successful transition through the maintenance of management practices with an emphasis on a culture of trust, proximity, clarity in expectations and in the delivery times of work tasks. The pandemic brought a new era for labour relations where companies should be able to adapt to a new way of working, as workers have already experienced, even if imposed teleworking. Continuing the adoption of teleworking in full or mixed model, companies must adopt new behaviours and practices in order to balance the quality of life for their employees with increasing productivity for companies, as shown to be the greatest advantages that telework provides.
Teleworking gained an unexpected dimension due to the Covid-19 pandemic, serving as a fundamental solution to reduce the effects of the crisis on the economy, enabling business activities and providing the social isolation needed to protect public health. The impacts of the pandemic on the labour market are still being studied, but they may have permanently changed the number of teleworkers and the employer/employee relationship regarding teleworking in Portugal, in the EU and around the world. With the Human Resources Management area playing an active role in managing the adoption of telework in companies, this research project aims to analyse the main challenges faced by the human resources management area in adopting telework in times of pandemic. To achieve the proposed objective, this research is based on a qualitative methodology through an exploratory and unique case study in a large company in Portugal. The results indicated that the external scenario affected the experience of transition to telework in the studied company. During the pandemic, the psychological factor became the greatest challenge for managers. Mental health care was the main protagonist in people management, which culminated in a successful transition through the maintenance of management practices with an emphasis on a culture of trust, proximity, clarity in expectations and in the delivery times of work tasks. The pandemic brought a new era for labour relations where companies should be able to adapt to a new way of working, as workers have already experienced, even if imposed teleworking. Continuing the adoption of teleworking in full or mixed model, companies must adopt new behaviours and practices in order to balance the quality of life for their employees with increasing productivity for companies, as shown to be the greatest advantages that telework provides.
Description
Keywords
Teletrabalho Gestão de Recursos Humanos Pandemia Qualidade de Vida Produtividade Telework Human Resource Management Pandemic Quality of Life Productivity