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Burnout nos profissionais de sistemas de informação: equilíbrio entre vida familiar e profissional
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A problemática do Burnout em profissionais de Sistemas de Informação (SI) é um tema cada vez mais relevante, sobretudo no atual contexto de crescente digitalização e de intensificação da hiperconectividade. A exigência permanente associada à cultura de hiperdisponibilidade, potenciada pelo uso das Tecnologias de Informação e Comunicação (TIC), torna urgente compreender os impactos deste fenómeno, não apenas na saúde dos trabalhadores, mas também na gestão organizacional e no equilíbrio entre vida pessoal e profissional. O objetivo central deste projeto é analisar a presença e os efeitos do Burnout nos profissionais de SI,
com especial enfoque no papel da hiperconectividade. Pretende-se identificar de que forma a utilização intensiva das TIC influencia dimensões como a exaustão emocional, a despersonalização, a perceção de realização profissional e a dificuldade de desconexão digital. Para além disso, procurou-se ainda compreender os contextos organizacionais e culturais que sustentam esta realidade, com vista à formulação de recomendações práticas para a sua prevenção e mitigação. A metodologia adotada foi mista, de natureza descritiva e exploratória. A componente quantitativa baseou-se na aplicação de um questionário estruturado a aproximadamente 200 colaboradores de uma empresa multinacional do setor das TIC, abrangendo profissionais de SI e de outras áreas funcionais. A componente qualitativa envolveu a realização de uma entrevista semiestruturada a um diretor de Recursos Humanos, permitindo uma análise aprofundada da perceção organizacional relativamente ao Burnout e à hiperdisponibilidade digital. Os principais resultados revelam que os profissionais de SI apresentam níveis mais elevados de exaustão emocional, dificuldade em desligar-se do trabalho e maior perceção de interferência da atividade profissional na vida pessoal, em comparação com colaboradores de outras áreas. Verificou-se ainda uma diminuição da realização pessoal, frequentemente associada à invisibilidade do trabalho técnico e à falta de reconhecimento. A entrevista qualitativa reforçou estes achados, destacando a persistência de uma cultura de “estar sempre disponível” e a necessidade de políticas mais eficazes de direito à desconexão.
As conclusões indicam que o Burnout nos profissionais de SI deve ser entendido como um fenómeno multifatorial e estrutural, que resulta da interação entre fatores tecnológicos, organizacionais ehumanos, não podendo ser reduzido a fragilidades individuais. O contributo deste trabalho assenta na proposta de estratégias integradas que combinem políticas organizacionais, práticas de liderança empática, programas de apoio psicológico e iniciativas de literacia digital, visando ambientes de trabalho digitalmente mais sustentáveis e promotores de bem-estar.
The issue of Burnout among Information Systems (IS) professionals has become increasingly relevant, particularly within the current context of growing digitalization and intensifying hyperconnectivity. The constant demand associated with a culture of hyper-availability, reinforced by the intensive use of Information and Communication Technologies (ICT), makes it essential to understand the impact of this phenomenon, not only on workers’ health but also on organizational management and the balance between personal and professional life.The main objective of this project is to analyze the presence and effects of Burnout among IS professionals, with a special focus on the role of hyperconnectivity. The study seeks to identify how the intensive use of ICT influences dimensions such as emotional exhaustion, depersonalization, perceived professional accomplishment, and difficulties in digital disconnection. Furthermore, it aimed to explore the organizational and cultural contexts that sustain this phenomenon, with the ultimate goal of proposing practical recommendations for its prevention and mitigation.The adopted methodology was mixed, with a descriptive and exploratory design. The quantitative component consisted of a structured questionnaire applied to approximately 200 employees of a multinational ICT company, covering IS professionals and staff from other functional areas. The qualitative component involved a semi-structured interview with a Human Resources director, enabling a deeper analysis of the organizational perception of Burnout and digital hyper-availability. The main results reveal that IS professionals report higher levels of emotional exhaustion, greater difficulty in mentally disconnecting from work, and stronger perceptions of work interfering with personal life, when compared to employees from other areas. A reduced sense of personal accomplishment was also identified, often linked to the invisibility of technical work and lack of recognition. The qualitative findings reinforced these results, highlighting the persistence of a “always available” culture and the urgent need for more effective right-to-disconnect policies. The study concludes that Burnout among IS professionals is a multifactorial and structural phenomenon, resulting from the interplay between technological, organizational, and human factors, and should not be reduced to individual fragility. The contribution of this work lies in proposing integrated strategies that combine organizational policies, empathetic leadership practices, psychological support programs, and digital literacy initiatives, with the aim of fostering digitally sustainable workplaces that promote well-being.
The issue of Burnout among Information Systems (IS) professionals has become increasingly relevant, particularly within the current context of growing digitalization and intensifying hyperconnectivity. The constant demand associated with a culture of hyper-availability, reinforced by the intensive use of Information and Communication Technologies (ICT), makes it essential to understand the impact of this phenomenon, not only on workers’ health but also on organizational management and the balance between personal and professional life.The main objective of this project is to analyze the presence and effects of Burnout among IS professionals, with a special focus on the role of hyperconnectivity. The study seeks to identify how the intensive use of ICT influences dimensions such as emotional exhaustion, depersonalization, perceived professional accomplishment, and difficulties in digital disconnection. Furthermore, it aimed to explore the organizational and cultural contexts that sustain this phenomenon, with the ultimate goal of proposing practical recommendations for its prevention and mitigation.The adopted methodology was mixed, with a descriptive and exploratory design. The quantitative component consisted of a structured questionnaire applied to approximately 200 employees of a multinational ICT company, covering IS professionals and staff from other functional areas. The qualitative component involved a semi-structured interview with a Human Resources director, enabling a deeper analysis of the organizational perception of Burnout and digital hyper-availability. The main results reveal that IS professionals report higher levels of emotional exhaustion, greater difficulty in mentally disconnecting from work, and stronger perceptions of work interfering with personal life, when compared to employees from other areas. A reduced sense of personal accomplishment was also identified, often linked to the invisibility of technical work and lack of recognition. The qualitative findings reinforced these results, highlighting the persistence of a “always available” culture and the urgent need for more effective right-to-disconnect policies. The study concludes that Burnout among IS professionals is a multifactorial and structural phenomenon, resulting from the interplay between technological, organizational, and human factors, and should not be reduced to individual fragility. The contribution of this work lies in proposing integrated strategies that combine organizational policies, empathetic leadership practices, psychological support programs, and digital literacy initiatives, with the aim of fostering digitally sustainable workplaces that promote well-being.
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Burnout Hiperconectividade Sistemas de Informação Tecnologias da Informação e Comunicação Equilíbrio vida-trabalho Bem-estar digital Hyperconnectivity Information Systems Information and Communication Technologies Work-life balance Digital well-being