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Gestão de Recursos Humanos: as práticas de trabalho de elevado desempenho no setor segurador
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Authors
Advisor(s)
Abstract(s)
O presente estudo tem como objetivo geral analisar as práticas de gestão de recursos humanos
como fatores de influência no desempenho de uma empresa do setor segurador, do ramo não
vida, especializada em seguros de saúde. Como objetivos específicos pretende-se caracterizar as
práticas de gestão de recursos humanos da empresa, identificar se as práticas de trabalho de
elevado desempenho (PTED) estão presentes no seu contexto organizacional, identificar quais as
PTED que contribuem para o elevado desempenho, analisar se existe uma diferenciação de
práticas de gestão de recursos humanos, dentro da mesma empresa, para grupos funcionais
distintos e identificar se a gestão dos recursos humanos está articulada com a estratégia da
empresa. Do ponto de vista metodológico foi utilizada a metodologia do estudo de caso. As
técnicas de recolha de informação sustentaram-se no inquérito por questionário aplicado aos
trabalhadores da empresa, na realização de entrevistas aos responsáveis de Recursos Humanos
e na análise documental. Os resultados obtidos indiciam que o setor de atividade em que a
empresa está integrada promove a adoção de práticas de trabalho de elevado desempenho,
nomeadamente no que refere ao acesso à informação, às oportunidades de participação,
avaliação de desempenho e ao desenvolvimento de competências dos trabalhadores.
Adicionalmente, verificou-se que os trabalhadores que exercem funções de coordenação
assumem um papel importante na implementação da estratégia e na consecução dos objetivos da
empresa. Este estudo contribuiu para evidenciar as práticas de gestão de recursos humanos de
elevado desempenho utilizadas no setor segurador, bem como sustentar que as mesmas práticas,
desde que articuladas com a estratégia da organização, podem estar associadas ao desempenho
organizacional.
Abstract: The general aim of this study is to analyse human resources management practices as factors influencing the performance of a company in the insurance sector, in the non-life branch, specialising in health insurance. The specific aims are to characterise the human resources management practices of the company, to identify if high performance work practices (HPWPs) are present in the organisational context, to identify which HPWPs contribute to high performance, to analyse if there are different human resources management practices in the same company for different functional groups and to identify if human resources management is linked to the company strategy. The methodology used was the case study methodology. The information gathering techniques were based on administering a questionnaire to company employees, holding interviews with Human Resources managers and document analysis. The results obtained indicate that the business setor the company operates in encourages the adoption of high performance work practices, in particular with regard to access to information, opportunities for participation, performance assessment and the development of employee skills. In addition, it was found that the employees with duties of coordination play an important role in the implementation of the strategy and in achieving the company’s objectives. This study contributed to showing the high performance human resources management practices used in the insurance sector, as well as to proving that these practices can be associated with organisational performance, provided that they are linked to the organisation strategy.
Abstract: The general aim of this study is to analyse human resources management practices as factors influencing the performance of a company in the insurance sector, in the non-life branch, specialising in health insurance. The specific aims are to characterise the human resources management practices of the company, to identify if high performance work practices (HPWPs) are present in the organisational context, to identify which HPWPs contribute to high performance, to analyse if there are different human resources management practices in the same company for different functional groups and to identify if human resources management is linked to the company strategy. The methodology used was the case study methodology. The information gathering techniques were based on administering a questionnaire to company employees, holding interviews with Human Resources managers and document analysis. The results obtained indicate that the business setor the company operates in encourages the adoption of high performance work practices, in particular with regard to access to information, opportunities for participation, performance assessment and the development of employee skills. In addition, it was found that the employees with duties of coordination play an important role in the implementation of the strategy and in achieving the company’s objectives. This study contributed to showing the high performance human resources management practices used in the insurance sector, as well as to proving that these practices can be associated with organisational performance, provided that they are linked to the organisation strategy.
Description
Dissertação apresentada para o cumprimento dos requisitos necessários à obtenção do grau
de
Mestre em Gestão Estratégica de Recursos Humanos
Keywords
Gestão Estratégica de Recursos Humanos Práticas de Trabalho de Elevado Desempenho Desempenho Organizacional Setor Segurador Strategic Management of Human Resources High Performance Work Practices Organisational Performance Insurance Sector
Pedagogical Context
Citation
Publisher
Instituto Politécnico de Setúbal. escola Superior de Ciências Empresariais