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Publication
Gestão da mudança associada à implementação de um sistema de informação
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| 292.69 KB | Adobe PDF |
Advisor(s)
Abstract(s)
A mudança é um desafio permanente para as Organizações e, decorrentemente, para a
Força Aérea (FA). A conceção/operacionalização do módulo de Recursos Humanos (RH) do
Sistema Integrado de Gestão (SIG), em 2018, afigurou-se um projeto complexo, que alterou
os procedimentos instituídos na gestão de pessoal e no processamento de vencimentos da
FA. O presente estudo analisa a gestão da mudança associada à implementação do SIG‑RH,
mediante um raciocínio dedutivo, alicerçado numa estratégia de investigação quantitativa com
reforço qualitativo, no estudo de caso como desenho de pesquisa, e nas análises: documental,
de conteúdo às entrevistas semiestruturadas a seis oficiais (chefias), e das respostas, a um
questionário, de 51 militares e civis (83,6% de N=61), utilizadores do SIG‑RH das Direções
de Pessoal e de Finanças da FA. Dos resultados obtidos, concluiu-se que a otimização
desta gestão ancora, primariamente, na sintonia entre a implementação das estratégias
definidas pela chefia, e a forma como estas são efetivamente percebidas pelos utilizadores.
Concomitantemente, deve focar‑se em: promover o envolvimento dos colaboradores e avaliar
uma intervenção mitigadora das eventuais resistências; enriquecer a comunicação interna das
melhorias/mais‑valias já obtidas; e reforçar as ações de formação, centradas nas competências
dos utilizadores e na recolha de inputs/contributos de melhoramento.
Dealing with change is an ongoing challenge for organizations such as the Portuguese Air Force (PoAF). The design/operationalization of the Human Resources (HR) module of the Integrated Management System (IMS) in 2018 was a complex project that changed the PoAF’s established personnel management and payroll processing procedures. This study analyses change management in the implementation of the IMS-HR using deductive reasoning, a quantitative research strategy with qualitative elements and a case study research design. During the study, the following analyses were conducted: a literature review, content analysis of semi-structured interviews to six officers (managers), and an analysis of the answers to a questionnaire delivered to 51 military and civilian personnel (83.6% out of N=61) who use the HR IMS of the Personnel and Finance Directorates of the PoAF. The findings showed that, in order to optimise the change management process, the strategies employed by managers must be aligned with how users effectively perceive them. These strategies should focus on: improving employee involvement and assessing and reducing employee resistance to change; intensifying the dissemination of the improvements/enhancements that have been achieved; hold training sessions to enhance users’ skills and collect suggestions and feedback on possible improvements.
Dealing with change is an ongoing challenge for organizations such as the Portuguese Air Force (PoAF). The design/operationalization of the Human Resources (HR) module of the Integrated Management System (IMS) in 2018 was a complex project that changed the PoAF’s established personnel management and payroll processing procedures. This study analyses change management in the implementation of the IMS-HR using deductive reasoning, a quantitative research strategy with qualitative elements and a case study research design. During the study, the following analyses were conducted: a literature review, content analysis of semi-structured interviews to six officers (managers), and an analysis of the answers to a questionnaire delivered to 51 military and civilian personnel (83.6% out of N=61) who use the HR IMS of the Personnel and Finance Directorates of the PoAF. The findings showed that, in order to optimise the change management process, the strategies employed by managers must be aligned with how users effectively perceive them. These strategies should focus on: improving employee involvement and assessing and reducing employee resistance to change; intensifying the dissemination of the improvements/enhancements that have been achieved; hold training sessions to enhance users’ skills and collect suggestions and feedback on possible improvements.
Description
Keywords
Gestão da mudança Resistência à mudança Implementação de sistema de informação Recursos Humanos Sistema Integrado de Gestão-RH na Força Aérea Change management Resistance to change Information system implementation Human Resources Integrated Management System-HR of the PoAF