Loading...
Publication
O stress ocupacional nos técnicos de vendas do sector óptico
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 3.82 MB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
Este estudo, inserido no plano de estudos do curso de Mestrado em Higiene e Segurança no Trabalho do Instituto Politécnico de Setúbal, analisa os fatores de stress percecionados
por trabalhadores que exercem a profissão de Técnicos de Vendas no Setor Óptico. O presente estudo prende-se com o dinamismo exigido pela função de Técnico de Vendas
de Óptica, não só no desempenho da vertente comercial, mas também na satisfação dos cuidados primários de saúde dos clientes. Tem como principal objetivo identificar através da perceção dos trabalhadores a presença de fatores de stress relacionados com a realização das suas tarefas laborais. Foi também analisada a relação entre o stress percecionado e algumas variáveis sociodemográficase socioprofissionais. O trabalho foi desenvolvido em quatro empresas do Setor Óptico, representadas através de doze lojas nos concelhos de Santiago do Cacém, Sines e Grândola. A amostra foi constituída por 31 técnicos, representando a totalidade dos trabalhadores das doze lojas, que exercem a função requerida para este estudo. Na avaliação dos fatores de stress foi adotada uma abordagem quantitativa com a utilização do Questionário de Stresse Ocupacional (versão geral) - QSO-VG (Gomes, 2010) juntamente com a Escala Toulousiana de Coping (versão reduzida) – ETC-R (Nunes et al., 2014). Os dados obtidos foram posteriormente tratados utilizando o software aplicativo do tipo científico, IBM SPSS. Após a analise dos dados provenientes dos questionários, verificou-se que os Técnicos de Vendas no Setor Óptico estão sujeitos, em termos gerais, a um nível moderado de stress (58,6%). Todavia também se registou uma percentagem significativa de bastante stress (22,6%). Os fatores que representam maiores níveis de stress ocupacional para os técnicos são “carreira e remuneração” e “problemas familiares”. No que diz respeito às estratégias de coping, os resultados indicam que o fator utilizado com maior frequência pelos técnicos de vendas recai no fator “controle”, que se traduz em foco na resolução como estratégia de coping. Constatou-se ainda a existência de relações e diferenças estatisticamente significativas entre alguns dos fatores de stress e estratégias de coping, e algumas das variáveis sociodemográficas e socioprofissionais em estudo.
This study, which is part of the study plan for the Master's degree course in Hygiene and Safety at Work at the Polytechnic Institute of Setúbal, analyses the stress factors perceived by workers who work as Sales Technicians in the Optical Sector. This study is concerned with the dynamism required by the job of Optical Sales Technician, not only in terms of the commercial aspect, but also in terms of satisfying customers' primary health care needs. The main objective of this study is to identify the presence of stress factors related to the performance of their work tasks through the perception of the workers. The relationship between perceived stress and some socio-demographic and socio-professional variables was also analysed. The work was carried out in four companies in the óptical sector, represented by twelve shops in the municipalities of Santiago do Cacém, Sines and Grândola. The sample consisted of 31 technicians, representing all the workers in the twelve stores, who perform the function required for this study. A quantitative approach was adopted to assess stress factors, using the Occupational Stress Questionnaire (general version) - QSO-VG (Gomes, 2010) together with the Toulousian Coping Scale (reduced version) - ETC-R (Nunes et al., 2014). The data obtained was then processed using IBM SPSS scientific software. After analyzing the data from the questionnaires, it was found that Sales Technicians in the Optical Sector are generally subject to a moderate level of stress (58.6%). However, there was also a significant percentage of high stress (22.6%). The factors that represent the highest levels of occupational stress for technicians are “career and remuneration” and “family problems”. Regarding coping strategies, the results indicate that the factor used most frequently by sales technicians is “control”, which translates into a focus on resolution as a coping strategy. There were also statistically significant relationships and differences between some of the stress factors and coping strategies and some of the socio- demographic and socio-professional variables under study.
This study, which is part of the study plan for the Master's degree course in Hygiene and Safety at Work at the Polytechnic Institute of Setúbal, analyses the stress factors perceived by workers who work as Sales Technicians in the Optical Sector. This study is concerned with the dynamism required by the job of Optical Sales Technician, not only in terms of the commercial aspect, but also in terms of satisfying customers' primary health care needs. The main objective of this study is to identify the presence of stress factors related to the performance of their work tasks through the perception of the workers. The relationship between perceived stress and some socio-demographic and socio-professional variables was also analysed. The work was carried out in four companies in the óptical sector, represented by twelve shops in the municipalities of Santiago do Cacém, Sines and Grândola. The sample consisted of 31 technicians, representing all the workers in the twelve stores, who perform the function required for this study. A quantitative approach was adopted to assess stress factors, using the Occupational Stress Questionnaire (general version) - QSO-VG (Gomes, 2010) together with the Toulousian Coping Scale (reduced version) - ETC-R (Nunes et al., 2014). The data obtained was then processed using IBM SPSS scientific software. After analyzing the data from the questionnaires, it was found that Sales Technicians in the Optical Sector are generally subject to a moderate level of stress (58.6%). However, there was also a significant percentage of high stress (22.6%). The factors that represent the highest levels of occupational stress for technicians are “career and remuneration” and “family problems”. Regarding coping strategies, the results indicate that the factor used most frequently by sales technicians is “control”, which translates into a focus on resolution as a coping strategy. There were also statistically significant relationships and differences between some of the stress factors and coping strategies and some of the socio- demographic and socio-professional variables under study.
Description
Keywords
Fatores de Stress Coping Condições de Trabalho Factors of Stress Work conditions