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Contributos da formação para os níveis de motivação e satisfação: Estudo de caso na empresa Novadelta
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| 4.85 MB | Adobe PDF |
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Abstract(s)
A gestão de recursos humanos (GRH) tem sofrido um crescente e exponencial interesse empresarial, devido à evidência do seu impacto na performance organizacional. Os recursos humanos – pessoas - são considerados o ativo mais poderoso e valioso de qualquer organização, e o seu desempenho é, de uma forma geral, influenciado pela formação, motivação e satisfação no trabalho. O modelo de formação das empresas é imprescindível na atualização e/ou desenvolvimento de novas competências. Neste contexto, sob o tema “Contributos da formação para os níveis de motivação e satisfação: Estudo de caso na empresa “Novadelta”, o nosso objetivo é avaliar de que forma a formação contribui para os níveis de motivação e satisfação dos colaboradores da Novadelta. A metodologia assenta no estudo de caso, aplicado à realidade da Novadelta, através da qual recolhemos informação sobre um fenómeno inserido no seu contexto real. Recorremos a diversas técnicas, como a pesquisa documental e bibliográfica, entrevistas exploratórias, inquérito por questionário, pesquisa e análise participativa. A recolha de informação foi feita, principalmente, através da aplicação de um inquérito por questionário, e os dados obtidos tratados de acordo com as recomendações da literatura. A nossa tese assente no argumento de que a formação contribui decisivamente para os níveis de motivação e satisfação, com repercussões diretas nos resultados do trabalho. A estrutura do projeto integra sete (7) capítulos. Na introdução definimos o contexto, o tema, os objetivos, a metodologia e a estrutura do projeto. No segundo capítulo descrevemos o enquadramento concetual e o estado da arte, sendo o terceiro capítulo dedicado à caraterização da empresa Novadelta. No quarto capítulo descrevemos as técnicas e metodologia do trabalho de campo e no quinto capítulo apresentamos os principais resultados. No sexto capítulo propomos a avaliação estratégica, e edificamos a SWOT da empresa. No último capítulo apresentamos as conclusões, sublinhando como principais conclusões, que os colaboradores da Novadelta estão muitos satisfeitos com o sistema de formação, motivados para frequentar ações de formação e demonstram elevados níveis de motivação e satisfação.
Concluímos que a formação é preditor e contribui significativamente para os níveis de motivação, as condições de trabalho e a imagem organizacional são preditores da satisfação e da motivação e a formação explica de forma residual a satisfação dos colaboradores da empresa.
Human resource management (HRM) has undergone a growing and exponential business interest, due to the evidence of its impact on organizational performance. Are considered the most powerful and valuable asset of any organization, and their performance is influenced by training, motivation and job satisfaction. The training model of companies is essential in updating and/or developing new skills. In this context, under the theme “Contributions of training to the levels of motivation and satisfaction: Case study in the company Novadelta”, our goal is to evaluate how training contributes to the Novadelta employee’s levels of motivation and satisfaction. The methodology is based on the case study, applied to the specific reality of Novadelta, through which we collect information about a phenomenon inserted in its real context. We use several techniques, such as documentary and bibliographic research, exploratory interviews, questionnaire survey, research and participatory analysis. The collection of information was done mainly through the application of a questionnaire survey, and the data obtained were treated according to the recommendations of the literature. Our thesis is based on the assumption that training contributes decisively to the levels of motivation and satisfaction, with direct repercussions on the results of the work. The research structure comprises seven (7) chapters. In the introduction we defined the context, the theme, the objectives, the methodology and the structure of the project. In the second chapter we describe the conceptual framework and the state of the art, the third chapter being dedicated to the characterization of the company Novadelta. In the fourth chapter we describe the techniques and methodology of fieldwork and in the fifth chapter we present the main results. In the sixth chapter, we propose a strategic assessment, and build the company's SWOT. In the last chapter we present some conclusions, namely that Novadelta employees are very satisfied with the training system, motivated to attend training courses and demonstrate high levels of motivation and satisfaction. We concluded that training is a predictor and contributes significantly to levels of motivation, working conditions and organizational image are predictors of satisfaction and motivation and training explains in a residual way the satisfaction of company employees.
Human resource management (HRM) has undergone a growing and exponential business interest, due to the evidence of its impact on organizational performance. Are considered the most powerful and valuable asset of any organization, and their performance is influenced by training, motivation and job satisfaction. The training model of companies is essential in updating and/or developing new skills. In this context, under the theme “Contributions of training to the levels of motivation and satisfaction: Case study in the company Novadelta”, our goal is to evaluate how training contributes to the Novadelta employee’s levels of motivation and satisfaction. The methodology is based on the case study, applied to the specific reality of Novadelta, through which we collect information about a phenomenon inserted in its real context. We use several techniques, such as documentary and bibliographic research, exploratory interviews, questionnaire survey, research and participatory analysis. The collection of information was done mainly through the application of a questionnaire survey, and the data obtained were treated according to the recommendations of the literature. Our thesis is based on the assumption that training contributes decisively to the levels of motivation and satisfaction, with direct repercussions on the results of the work. The research structure comprises seven (7) chapters. In the introduction we defined the context, the theme, the objectives, the methodology and the structure of the project. In the second chapter we describe the conceptual framework and the state of the art, the third chapter being dedicated to the characterization of the company Novadelta. In the fourth chapter we describe the techniques and methodology of fieldwork and in the fifth chapter we present the main results. In the sixth chapter, we propose a strategic assessment, and build the company's SWOT. In the last chapter we present some conclusions, namely that Novadelta employees are very satisfied with the training system, motivated to attend training courses and demonstrate high levels of motivation and satisfaction. We concluded that training is a predictor and contributes significantly to levels of motivation, working conditions and organizational image are predictors of satisfaction and motivation and training explains in a residual way the satisfaction of company employees.
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Keywords
Formação Motivação Satisfação Recursos Humanos Novadelta Training Motivation Satisfaction Human Resources