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A importância de um sistema de incentivos na motivação dos colaboradores
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No âmbito do projeto final de mestrado, realizei um estágio na SIBS Processos com duração de três meses, tendo decorrido entre setembro e dezembro de 2021. Esta oportunidade de estagiar na SIBS, empresa de referência no que à área da banca diz respeito, foi muito importante para desenvolver tanto competências de trabalho bem como competências pessoais e interpessoais.
Inicialmente o plano de estágio passava por abordar quatro grandes áreas, tendo, na realidade, acabado por elencar apenas três dessas quatro inicialmente previstas.
Assim sendo, a principal tarefa desenvolvida passou pela elaboração de um sistema de incentivos direcionado aos auditores de qualidade. O grande objetivo passava pela criação de motivação para que fosse possível aumentar a eficácia das operações, assim como aumentar (na medida do possível), as motivações, tanto intrínsecas como extrínsecas dos auditores e respetivos operadores.
Na área da melhoria contínua, houve lugar para o desenvolvimento de tarefas cuja maior finalidade passava por otimizar processos, tentando assim alavancar resultados, tanto individuais como coletivos.
Com a atualização dos manuais de procedimentos, tentou criar-se uma dinâmica que fomentasse a rápida aprendizagem e adaptação dos novos colaboradores às novas tarefas delegadas.
As part of my master's final project, I did a three-month internship at SIBS Processos, which took place between September and December 2021. This opportunity to intern at SIBS, a reference company in the banking area, was very important to develop both work skills and personal and interpersonal skills. Initially the internship plan was to address four major areas, but in fact, ended up listing only three of the four initially planned. Thus, the main task developed was the elaboration of an incentive system directed to quality auditors. The main objective was to create motivation to increase the effectiveness of operations, as well as to increase (as much as possible) the intrinsic and extrinsic motivations of the auditors and their operators. In the area of continuous improvement, there was the development of tasks whose main purpose was to optimize processes, thus trying to leverage individual and collective results. With the updating of the procedures manuals, an attempt was made to create a dynamic that would encourage the rapid learning and adaptation of new employees to the new delegated tasks.
As part of my master's final project, I did a three-month internship at SIBS Processos, which took place between September and December 2021. This opportunity to intern at SIBS, a reference company in the banking area, was very important to develop both work skills and personal and interpersonal skills. Initially the internship plan was to address four major areas, but in fact, ended up listing only three of the four initially planned. Thus, the main task developed was the elaboration of an incentive system directed to quality auditors. The main objective was to create motivation to increase the effectiveness of operations, as well as to increase (as much as possible) the intrinsic and extrinsic motivations of the auditors and their operators. In the area of continuous improvement, there was the development of tasks whose main purpose was to optimize processes, thus trying to leverage individual and collective results. With the updating of the procedures manuals, an attempt was made to create a dynamic that would encourage the rapid learning and adaptation of new employees to the new delegated tasks.
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Keywords
Incentivos Motivação intrínseca Motivação extrínseca Recrutamento e Seleção Sistema de incentivos Recursos humanos